Customer reviews from frigidaire.com
Frigidaire - 3.3 Cu. Ft. 9-Cycle Washer and 5.5 Cu. Ft. 9-Cycle Dryer Electric Laundry Center - Classic White
Average customer rating
3.1
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
17
4 Stars
10
3 Stars
5
2 Stars
6
1 Star
17
45%of customers recommend this product.
(
21 out of
47)
Customer Reviews for Frigidaire - 3.3 Cu. Ft. 9-Cycle Washer and 5.5 Cu. Ft. 9-Cycle Dryer Electric Laundry Center - Classic White
Customer Rating
1
What a disappointment
on March 13, 2020
Posted by: Unhappy purchase
This combo unit will not allow user to select water level. At the end of the cycle there are pieces/areas that never got wet! I've done all of the suggested troubleshooting acts, a minimum of three times. Unit is now 2 years old - over paid for poor performance machine and has changed my mind about Frigidare products.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , March 16, 2020
Thanks for your feedback, Valued Customer! We are sorry to hear that your unit is not living up to your expectations. We would be glad to help. Your model should be equipped with a water level knob. If it is, turn the water level knob to select a water level appropriate for the load size. If the auto water level is selected, the washer will perform a dry load sensing procedure before adding water to the tub. Water level is automatically calculated by the washer on models without a water level knob. If your water level knob is not properly functioning, we would like to know. Please connect with us directly, if you have not done so already. You can reach us via Live Chat online or by phone at our Customer Engagement Center. We are available Monday through Friday from 8:30 am to 8 pm EST at 1 (800) 374-4432. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do not buy
on August 18, 2020
Posted by: Anniegeturgun
We have had this unit for a while...troubled from the start, but stuck with it..a screw in the dryer drum came out causing a terrible problem...no service in our area, lucky my husband is a mr. Fixit, got it taken car of and tightened all the others. My BIGGEST gripe is not getting the clothes clean. Water saving is one thing, I agree we need to be conservative, BUT IF YOU HAVE TO WASH THE LOAD TWICE BECAUSE THEY DONT GET CLEAN IS NOT SAVING WATER OR MONEY!
Response from frigidaire.comBy Hailea, Online Outreach Specialist, September 14, 2020
Hello, Anniegeturgun. I am sorry to hear about your experience with this model. This generally not the norm and surely not what we would want for you. Please know that we make every effort to produce quality products, and your experience does not go ignored for continuous improvement. For best results with the washing machine, you can use a high-efficiency detergent because they are designed for top load washers like yours, which use less water. They are also formulated to reduce soap suds and ensure proper cleaning. I hope this will be helpful! If you ever need anything, join us via Live Chat here on the website or at our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. - Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this unit!
on August 22, 2020
Posted by: kmj214
[This review was collected as part of a promotion.] Unit was in house when we bought it. I don't know how old it is but I love it! Works great!
Written by a customer while visiting frigidaire.com
Customer Rating
1
DOES NOT CLEAN
on May 13, 2015
Posted by: WHAT
from Oakland Park, FL, United States
MACHINE WATER LEVEL SAME WHETHER IT IS SMALL OR EXTRA LARGE WASH
MACHINE DOES N OT CLEAN, I HAVE TO RUN SAME WASH 2 TIMES CLOTHES ARE STAINED AS SOAP SOFTENER DO NOYT RINSE OUT AND DRYER BURNS RESIDUE INTO CLOTHES SHEETS ETC.
MACHINE DOES N OT CLEAN, I HAVE TO RUN SAME WASH 2 TIMES CLOTHES ARE STAINED AS SOAP SOFTENER DO NOYT RINSE OUT AND DRYER BURNS RESIDUE INTO CLOTHES SHEETS ETC.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible washing
on September 21, 2015
Posted by: new tenant
from Alabama
Yes the bad reviews are TRUE! The washer does not provide enough water to ensure cleaning. I have to run the cycle a few times in attempt to get clothes cleaned. The set came with our new "furnished" apartment and I absolutely HATE when it's time to wash. Such a headache. I've had to run it on a "normal" cycle, then add more detergent and turn on the rise and spin cycle which is the closest it's gotten to actually cleaning the clothes.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, October 7, 2015
Hi, new tenant! Welcome to our Frigidaire family! Please try checking your water pressure, if your washer is not filling the tub properly. Water pressure must be at least 10 pounds square inch (psi). Also, your drain hose may be kinked, see your Installation guide for proper installing of the drain hose. If this proves to be ineffective, please contact us directly.-Kindest Regards
Written by a customer while visiting frigidaire.com
Customer Rating
1
The worst appliance I have ever purchased.
on November 6, 2015
Posted by: Vana
from Weldona, CO, United States
I purchased this machine in April. In the past 6 months I have had 3 different people come to service it and it still doesn't work. If you are thinking of purchasing this machine I would advise you not to.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Can't recommend it
on December 29, 2013
Posted by: Neldam
The washer never fills up, no matter what setting you have it on. I often have to open the door mid cycle, & add several bottles of water just to bring up the water level. You never know what point in the wash cycle your wash is in, as it does not indicate it!
The washer is very frustrating, I feel like my wash is not really moving with such little water in it, & thus my dirty clothes don't appear to be cleaned. I don't know HOW I can increase the water levels short of adding water in by hand.
Also, the lack of cycle indicator;....since I am not sure if the wash is actually clean, I'd like to be able to pause it & start the cycle over again manually, but you can't!
I just wish someone would figure out how to resolve this issue, I would love to hear it !
The drier also does not dry the first time, you have to run it again & again.
The washer is very frustrating, I feel like my wash is not really moving with such little water in it, & thus my dirty clothes don't appear to be cleaned. I don't know HOW I can increase the water levels short of adding water in by hand.
Also, the lack of cycle indicator;....since I am not sure if the wash is actually clean, I'd like to be able to pause it & start the cycle over again manually, but you can't!
I just wish someone would figure out how to resolve this issue, I would love to hear it !
The drier also does not dry the first time, you have to run it again & again.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
on May 26, 2015
Posted by: SteveB
We bought in the fall and had installed over the winter. Had an initial problem where the washer would not drain in mid cycle. Also, almost any load of reasonable size makes the unit shake violently.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Online Outreach Specialist , June 25, 2015
Hello SteveB! We want to personally thank you for sharing your important quality and design feedback. Your voice and suggestions matter to us as we constantly strive to be the best home appliance company in North America. We recommend ensuring your laundry center is resting firmly on the floor. You may need to adjust your leveling legs. We ask that if you have any remaining questions or concerns, please contact us directly. Kindest regards –
Written by a customer while visiting frigidaire.com