Customer reviews from frigidaire.com
Frigidaire - 3.0 Cu. Ft. 8-Cycle Washer and 5.5 Cu. Ft. 8-Cycle Dryer Gas Laundry Center - Classic White
Average customer rating
3.3
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
53
4 Stars
34
3 Stars
16
2 Stars
15
1 Star
41
59%of customers recommend this product.
(
86 out of
146)
Customer Reviews for Frigidaire - 3.0 Cu. Ft. 8-Cycle Washer and 5.5 Cu. Ft. 8-Cycle Dryer Gas Laundry Center - Classic White
Customer Rating
1
Buy the extended warranty--you'll probably need it
on November 27, 2017
Posted by: JAAjr
from Silver Spring, MD
[This review was collected as part of a promotion.] I like the size of the washer and dryer and it is easy to operate, but after 2-1/2 years the spin cycle to drain the water out of the washer does not work (the agitation cycles work, but the spin cycles don't), so we are stuck with a full tub of water and wet clothes.
Repairs could be as much as half of what it could cost us to buy a brand name good new stand-alone washer.
They certainly do not make them like they used too. Appliances should not go bad that quickly. I thought the Frigidaire brand was generally reliable, as we have several appliances to include a refrigerator we just bought, so hopefully we have better luck with that.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, November 29, 2017
I hate to hear about your laundry experience, JAAjr. After reviewing your account, I see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. Have a great day! – Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
LOVE THE TUB CAPACITY
on December 1, 2017
Posted by: superShel
from California, United States
[This review was collected as part of a promotion.] While it's GREAT to be able to wash king size bedding, it's difficult to reach all the way down to the bottom of the tub for smaller loads. I'm short ..my husband has to take my laundry out for me so I can put it in the dryer.
One negative comment is ..there is NO INDICATION of where you are in the washing cycle ..no light ..no moving dial ..you just have to guess how long the cycle has been running. That's REALLY a big negative ..but the BIG POSITIVE is the tub capacity ..A trade off!
One negative comment is ..there is NO INDICATION of where you are in the washing cycle ..no light ..no moving dial ..you just have to guess how long the cycle has been running. That's REALLY a big negative ..but the BIG POSITIVE is the tub capacity ..A trade off!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Terrible dryer
on December 2, 2017
Posted by: Smalchange
from Bloomfield Hills, MI, United States
I bought thus in July. Washer is ok,but thedryer is terrible. The high heat setting is a joke as it does not generate highheat. The drying cycles are so long that I wonder if the energy savings feature works at all. The handle to open the dryer door is so shallow that it is hard to open. if I could returnthe unit and get a full refund, I woukd and then buy another brand or separate stack units.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, December 4, 2017
I hate to hear about your laundry experience, Smalchange. Based on your review, it appears that service is required. I have scheduled the service appointment for Tuesday, December 6, 2017 with Appliance Repair Specialists between 8-12PM. Please contact the servicer directly at 248-674-8885 should you need to change or cancel your appointment. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Forever to Wash
on December 6, 2017
Posted by: Biggerfish59
A medium load of laundry took over one hour and fifteen minutes. Amount of water used during wash cycle and rinse cycle (set on high water level) not adequate to properly clean clothes. If you have all day to wash clothes have fun. I find it hard to believe the savings in water and electricity is enough to make up for the inconvenience.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 8, 2017
I am dismayed to hear you are disappointed in your new laundry center, Biggerfish59. In a machine with a low, or no, agitator (like yours), plates or discs cause the tub to gently juggle or spin the laundry. Items will be saturated but not covered by water. The unique impeller motion moves clothes through the water, using the motion of clothes against each other to aid in cleaning. Items will be saturated but not covered by water. This is why laundry should be bunched into its own “ball”, to allow beneficial item interaction (page six in your Owner’s Manual). Estimated cycle time for a normal cycle is 60-90 minutes, casual cycle 40-60 minutes. Washers connected to water supplies with lower inlet pressure will experience longer filling times, and may not complete cycles as quickly. Ensure you are only using an HE (High Efficiency) detergent, in the amount recommended. If the machine senses excessive suds, it will enter additional rinse cycles until all suds are gone. Should you have any questions, please reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap and Don't work on setup
on December 6, 2017
Posted by: Dave426
from New Jersey, United States
[This review was collected as part of a promotion.] I have purchased a few hundred of these units for a renovations program. I have many units that don't work after install. It takes over a month to get a repair person out. They take a very long time when they do work to wash and dry.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, December 8, 2017
Thank you for choosing Frigidaire for your renovation, Dave426. We are terribly sorry to hear that you are having some concerns with a few of the units. If you are feeling there are still issues of sorts, please feel free to contact us directly to discuss further.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible Product!!!!
on December 19, 2017
Posted by: Babawa
from Fresno, CA, United States
[This review was collected as part of a promotion.] I replaced a 40 year old washer/dryer combo unit in a rental property with this Frigidaire unit. Within 2 months the washing machine pump went out. 6 months later the water wouldn't drain and again the pump was replaced along with a switch. This didn't solve the problem. I am now waiting for a hub, clutch, tub and shifter to come in. These parts are back ordered. It appears that these parts break a lot. In the meantime, it's going on a month without the use of a washing machine. With the back order of the parts, it might be months before the unit is working. This machine is obviously a LEMON!!!!!!!!!!!!!!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 20, 2017
Babawa, this is not the experience we expect our consumers to have. Regretfully, my research with your email address did not link to a consumer account so I could investigate how to properly assist in your matter. So that we are able to gain more insight and help you properly, please reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST@ 800-724-7519. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Instructions
on December 26, 2017
Posted by: Faboy
from Staten Island, New York
18 months later I have only now learned that 3 long beeps is an error code. No where does it list this in the instructions. The instructions also indicate a drain cycle may be needed to remove excess water, yet no mention of how to initiate a drain cycle.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 29, 2017
Faboy, I am dismayed to hear of your laundry center experience. Regretfully, my research with your email address did not link to a consumer account so I could investigate your matter. So that we are able to gain more insight and assist you properly, please reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST@ 800-724-7519. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good Product
on December 30, 2017
Posted by: iFNRG
from Pittsburgh, PA, United States
[This review was collected as part of a promotion.] Wish this had a fabric softener dispenser. Would be nice to have a time/timer indicator for how long the cycle would take...
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com