Customer reviews from startech.com
StarTech.com - USB 3.0 to Gigabit Ethernet NIC Network Adapter - Black
Average customer rating
3.3
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
6
4 Stars
3
3 Stars
0
2 Stars
4
1 Star
3
Customer Reviews for StarTech.com - USB 3.0 to Gigabit Ethernet NIC Network Adapter - Black
Customer Rating
4
trying to figure out how to use
on January 18, 2019
Posted by: tredf
just got this from Dell I have an outdated modem and can't figure out how to use this?? I've been trying all day and seems to be working but can't connect to internet. Help!!!
Written by a customer while visiting startech.com
Customer Rating
2
Works - sometimes
on April 24, 2019
Posted by: Sailorsidney
At first it worked, later sometimes and now hardly. I think the driver has trouble coping with the W10 updates.
Response from startech.comBy Stefan, Customer Support, April 25, 2019
Thank you for taking the time the leave feedback on the USB31000S. We apologize for the issue you've experienced, and we want to help.
We do expect this adapter to work normally in all builds in Windows 10. One step that may help is to reinstall the latest driver for the product found under the support tab on the products web page.
A member of our support team will be reaching out to you by email shortly to assist, and please also keep in mind we’re available 24 hours a day, 5 days a week at www.StarTech.com/chat or 1-800-265-1844 for support.
We do expect this adapter to work normally in all builds in Windows 10. One step that may help is to reinstall the latest driver for the product found under the support tab on the products web page.
A member of our support team will be reaching out to you by email shortly to assist, and please also keep in mind we’re available 24 hours a day, 5 days a week at www.StarTech.com/chat or 1-800-265-1844 for support.
Written by a customer while visiting startech.com
Customer Rating
5
Really great product and support
on August 28, 2020
Posted by: robcdna
Bought the USB3 to Gigabit adaptor a few years ago when I was using a Windows laptop. Changed to Mac. Just downloaded the Driver Package, Followed the instructions and works like a dream. One problem (Mac) handled by StarTech support via Chat and then telephone. Both worked great. No connection in any way with StarTech but all my career in IT (60 years) and can not think of a better product and support experience.
Written by a customer while visiting startech.com
Customer Rating
4
Works great on MacOS Big Sur with beta driver
on September 15, 2021
Posted by: wleingang
I keep this plugged into my external monitor. Did not work until I downloaded the beta driver. Now it works great with my 16" macbook pro running MacOS Big Sur.
Written by a customer while visiting startech.com
Customer Rating
2
Unstable on Mac
on February 16, 2022
Posted by: Bentahar
This adapter works very unstable on Mac Os Mojave, I have to reinstall it over and over again to keep it working. After upgrading to Catalina it worked for one session and the reinstall trick is not working anymore.
Response from startech.comBy Atha, Customer Support, February 16, 2022
Thank you for taking the time to leave a review for our USB31000S. We are sorry to hear that you experienced difficulty with USB31000S as this is not expected behavior for our USB Ethernet adapter. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
5
Works with new Macbook Pro (2022)
on April 2, 2022
Posted by: iamchris2021
I bought this a few years back and needed one for a MacBook pro (2022 model with only usb-c ports) had use another usb-c to adapter to plug this Ethernet adapter in. Followed the steps offered with this product and it works, full gigabit speed. Great.
Written by a customer while visiting startech.com
Customer Rating
1
Well something is obviously not right
on July 2, 2023
Posted by: Uncle Joe
I purchased this in March 2023 so that I could have a USB Wake-On-Lan.
Not only does that not work, but the gigabit speed it not there.
Using the built-it RJ-45 of my laptop, does give me the expected speed, so something is obviously wrong.
Not only does that not work, but the gigabit speed it not there.
Using the built-it RJ-45 of my laptop, does give me the expected speed, so something is obviously wrong.
Response from startech.comBy Atha, Customer Support, July 4, 2023
Thank you for taking the time to leave a review for our USB31000S. We are sorry to hear that you experienced difficulty with USB31000S as this is not expected behavior for our USB Ethernet adapter. Our Technical Advisors will be reaching out to you shortly.
Written by a customer while visiting startech.com
Customer Rating
5
It works awesome for my chromebook
on November 16, 2024
Posted by: Akilaq
You can see the photo and the chromebook ethernet notification in the photos below. And thank you for finally making ethernet possible on my chromebook. I also got very fast speeds.
Written by a customer while visiting startech.com