Customer reviews from startech.com
StarTech.com - USB 3.0 to Gigabit Ethernet NIC Network Adapter - Black
Average customer rating
3.3
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
6
4 Stars
3
3 Stars
0
2 Stars
4
1 Star
3
Customer Reviews for StarTech.com - USB 3.0 to Gigabit Ethernet NIC Network Adapter - Black
Customer Rating
1
Disappointed it does not work in MacOS Big Sur
on January 8, 2021
Posted by: jmarch
I was very happy with this adapter, but I have upgraded to MacOS Big Sur and the adapter is no longer supported. I'm disappointed there is not an updated driver for it.
Response from startech.comBy Dan, Customer Support, June 11, 2021
Thank you for your patience. A new driver is available that allows the product to work with macOS 11.3 and up.
The new driver can be found under the "Drivers/Downloads" section of the product page. If you have any issues installing the new driver, please don't hesitate to contact our support directly.
The new driver can be found under the "Drivers/Downloads" section of the product page. If you have any issues installing the new driver, please don't hesitate to contact our support directly.
Written by a customer while visiting startech.com
Customer Rating
2
Work Unstable
on February 28, 2019
Posted by: Anton
Unstable operation when connected to a laptop port work MacOs High Sierra 10.13.6
You have to reinstall the device driver all the time.
Download and upload speeds are good for streaming.
You have to reinstall the device driver all the time.
Download and upload speeds are good for streaming.
Response from startech.comBy Malcolm, Technical Support, March 7, 2019
We're sorry to hear about the issues with our USB31000S requiring constant reinstalls, and don't expect this type of behaviour. One of our Technical Advisors will be reaching out to the email address you provided in your review so we can help troubleshoot this issue. Please also keep in mind our Technical Advisors are available 24 hours a day, 5 days a week at www.startech.com/support
Written by a customer while visiting startech.com
Customer Rating
4
Works good (after a little bit of effort)
on October 19, 2019
Posted by: PCTechJon
First install attempt was unsuccessful (I believe it's because I didn't use "Run as Administrator" when I first ran Setup.exe). I had no Link/Activity LED's.
- Although the adapter may work for some without the drivers, they were required for my work laptop.
- I had to uninstall the driver from Control Panel as well as the device from Device Manager.
- I recommend installing the driver before plugging in the adapter.
- Right-click the "Setup.exe" file and select "Run as Administrator" (even if your user account is Administrator, follow this step anyway)
- Connect the adapter and then connect an ethernet cable to it.
- Unplug/Plug the adapter from USB after the first connection if you don't have any Link/Activity LED's
- Although the adapter may work for some without the drivers, they were required for my work laptop.
- I had to uninstall the driver from Control Panel as well as the device from Device Manager.
- I recommend installing the driver before plugging in the adapter.
- Right-click the "Setup.exe" file and select "Run as Administrator" (even if your user account is Administrator, follow this step anyway)
- Connect the adapter and then connect an ethernet cable to it.
- Unplug/Plug the adapter from USB after the first connection if you don't have any Link/Activity LED's
Written by a customer while visiting startech.com
Customer Rating
5
Works supperb in many applications
on June 20, 2021
Posted by: DS1988
I've got 2 of these plus a slightly earlier version originally purchased to use for PXE booting Windows laptops, tablets and PCs. Don't seem to have any issue in Windows 10, windows updates you can bet are likely to mess many things up and I even seen it mess up Graphics cards, network cards etc. I suggest if you buy this to make sure that it will fit the intended use and research as much as possible.
Written by a customer while visiting startech.com
Customer Rating
5
Worked instantly and perfectly with Win10 T.P.
on October 24, 2014
Posted by: Happy Camper
I purchased this to upgrade my laptop that had 10/100 Ethernet. Later, I installed Win10 Tech Preview on my desktop, and the Intel driver for the I218v gigabit Ethernet adapter wasn't compatible. Dug this adapter out of a drawer, plugged it in to USB3, and instantly had gigabit Ethernet. It's a great performer - I'm impressed all over again. Thanks, StarTech!
Written by a customer while visiting startech.com
Customer Rating
1
No Big Sur compatibility
on April 6, 2021
Posted by: NetworkEngineer
Device incompatible with Big Sur. The OS is almost a year old, but Start Tech is sitting on their bum rather than supporting their products
Response from startech.comBy Dan, Customer Support, June 11, 2021
Thank you for your patience. A new driver is available that allows the product to work with macOS 11.3 and up.
The new driver can be found under the "Drivers/Downloads" section of the product page. If you have any issues installing the new driver, please don't hesitate to contact our support directly.
The new driver can be found under the "Drivers/Downloads" section of the product page. If you have any issues installing the new driver, please don't hesitate to contact our support directly.
Written by a customer while visiting startech.com
Customer Rating
5
Works great
on January 31, 2014
Posted by: ThomasTF242
No drivers needed on a Lenovo Yoga 13 IdeaPad with Win 8.1
Response from startech.comBy David S., Customer Support, February 19, 2014
Thanks for taking the time to let us know. Hopefully, not having to install drivers saved you some time!
Written by a customer while visiting startech.com
Customer Rating
2
Doesn't work with current Linux kernels
on August 17, 2018
Posted by: ron049
The datasheet says this works with Linux kernels up to 3.5.0. But the current version of Ubuntu uses 4.15.0. Is there a driver version that will work with current releases of Ubuntu? Strangely, it seems to work fine with Linxux Mint which also runs the 4.15.0 kernel.
Response from startech.comBy Nick, Customer Support, August 20, 2018
Thank you for your review.
While our USB31000S may work in operating systems and kernels not listed, we're only able to offer support for the ones that are listed. In this case, we are only able to support LTS kernels between 2.6.25 and 4.11.x.
We are not currently able to provide drivers for unsupported operating systems or kernels. We apologize for any inconvenience this may cause.
While our USB31000S may work in operating systems and kernels not listed, we're only able to offer support for the ones that are listed. In this case, we are only able to support LTS kernels between 2.6.25 and 4.11.x.
We are not currently able to provide drivers for unsupported operating systems or kernels. We apologize for any inconvenience this may cause.
Written by a customer while visiting startech.com