Customer reviews from sony.com
Sony - 7.1-Channel Soundbar with Wireless Subwoofer - Black
Average customer rating
3.9
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
12
4 Stars
13
3 Stars
6
2 Stars
2
1 Star
2
69%of customers recommend this product.
(
20 out of
29)
Customer Reviews for Sony - 7.1-Channel Soundbar with Wireless Subwoofer - Black
Posted by: UnhappyRemote
Verified Purchase:Yes
We received this as an early Christmas gift in December. In the short time that we have owned this sound bar, within 2 - 24 hours of placing batteries in the remote control, they cease working. We have been thru numerous batteries (which, by the way, are all recently purchased) in the past few weeks. This is absolutely unacceptable.
Please provide us with a resolution strategy in order that we don't have to return the sound bar....which we do not want to do.
Please provide us with a resolution strategy in order that we don't have to return the sound bar....which we do not want to do.
No, I would not recommend this to a friend.
Response from sony.comBy Joffrey, SonySupport, January 11, 2015
Hi UnhappyRemote,
We appreciate bringing this to our attention and we are more than happy to take a look on this matter. Please reach us out at socialsupport@am.sony.com. Let us see what we can do to help you. Thanks.
We appreciate bringing this to our attention and we are more than happy to take a look on this matter. Please reach us out at socialsupport@am.sony.com. Let us see what we can do to help you. Thanks.
Written by a customer while visiting sony.com
Posted by: DannyTurr
Verified Purchase:Yes
It works fine, but not with the Sony Receiver that I bought, check with Sony before you buy, they won't tell you!!
No, I would not recommend this to a friend.
Response from sony.comBy SonySupport, January 17, 2015
Hi Danny, sorry to hear this. Can you give us more info on the issue. Thanks -Vincent
Written by a customer while visiting sony.com
Customer Rating
5
Excelle
on December 1, 2014
Posted by: Vose
Theatre quality sound and easy to set up.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: GEJF
Gender:Male
Verified Purchase:Yes
I really like how does it sound with my music, I played, classical, rock, and everything sounds wonderful
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: sakdrb
Gender:Male
Verified Purchase:Yes
Although this is a great product for someone that does not have a sound system other then their TV, it is a step backwards for those that are replacing a true sound system.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 4, 2017
Hi sakdrb, Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! _Bob
Written by a customer while visiting sony.com
Customer Rating
4
Great Product Until Speaker Distortion
on January 21, 2018
Posted by: Nathanlloy
Gender:Male
I purchased this soundbar 2 yrs ago. The Bluetooth feature works great and has excellent audio settings.
However, the sound was great until recently the center speaker has developed a very noticeable distortion.
However, the sound was great until recently the center speaker has developed a very noticeable distortion.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Undependable
on February 7, 2018
Posted by: Anonymous
Gender:Male
Great sound bar...when it works--undependable. No rhyme-rhythm or reason, just works on occasion...not acceptable!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, February 8, 2018
Hi JesseHomer , We regret to hear that this Soundbar failed to meet your expectations. We would like to see how we can turn this into a positive experience for you. Please send us an email at socialsupport@am.sony.com including your product and contact details and let us see how we can be of assistance. Regards,~Zac
Written by a customer while visiting sony.com
Posted by: Hallandale
Gender:Female
Verified Purchase:Yes
I have a Bose Surround sound however, it is to much for my apt. I thought I never say too much sound but for an apt it is. The Sony Bluetooth sound bar is what I was looking for. sounds good met expectations
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , August 18, 2019
Hi, Hallandale!
Thank you for sharing this positive review. We appreciate your time sharing this feedback. Thank you for choosing Sony.
Regards,
David
Thank you for sharing this positive review. We appreciate your time sharing this feedback. Thank you for choosing Sony.
Regards,
David
Written by a customer while visiting sony.com