Customer reviews from philips.com
Philips - Smart Blu-ray Player
Average customer rating
2.2
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
3
4 Stars
8
3 Stars
4
2 Stars
8
1 Star
22
33%of customers recommend this product.
(
14 out of
42)
Customer Reviews for Philips - Smart Blu-ray Player
Customer Rating
1
UNSATISFIED
on July 9, 2013
Posted by: UNHAPPYMOM
Gender:Female
This product did not specify on the outside of the box that I required the HDMI connection cord or a 'dongle' -- what a hassle setting this product up.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
no good features
on June 3, 2013
Posted by: gail22
Gender:Male
Boy did i get an education for something thats suppost to be so simple, i was pulling out my hair by the time i went back to the store i purchased your product to return it . Never heard of a dongle before. Why would a company sell an item that needs so many other items one has to go back to the store in order for product to work. Dongle, HDmI1 cord. enough
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
box and all information provided by company misleading
on September 20, 2013
Posted by: unhappyinMO
Gender:Female
To improve this product it should list on the box ALL the items you need to buy to make it do all the things it says on the box. We made a second trip to store for cable and will have to make additional trip to buy item to connect to internet. Why can't they list that on the box. The price is low because it doesn't include all the parts.
Cons: doesn't include parts needed to make work
No, I would not recommend this to a friend.
Response from philips.comBy NV, Philips Webcare Team, September 22, 2013
Hello, thank you for reaching out to us with your feedback. We’re sorry that you are not having a good experience with our BluRay player. The reason why you need to purchase an additional item for internet connection is that it does not have a built-in WiFi. All it needs is either a wired internet connection or a usb dongle to connect it to the internet. However, we would also like to inform you that we have a range of BluRay players which have built-in WiFi:
• http://www.usa.philips.com/c/blu-ray-dvd/5000-series-3d-playback-built-in-wifi-divx-plus-hd-bdp5406_f7/prd/en/
• http://www.usa.philips.com/c/blu-ray-dvd/3000-series-divx-plus-hd-wifi-n-usb2.0-media-link-bdp3406_f7/prd/en/
• http://www.usa.philips.com/c/blu-ray-dvd/3d-blu-ray-disc-playback-divx-plus-hd-bdp2185_f7/prd/en/
• http://www.usa.philips.com/c/blu-ray-dvd/bdp2105_f7/prd/en/
If you have further queries, please feel free to contact our Consumer Care team on the following link: http://www.support.philips.com/support/contact/contact_page.jsp?userLanguage=en&userCountry=us
Thanks.
• http://www.usa.philips.com/c/blu-ray-dvd/5000-series-3d-playback-built-in-wifi-divx-plus-hd-bdp5406_f7/prd/en/
• http://www.usa.philips.com/c/blu-ray-dvd/3000-series-divx-plus-hd-wifi-n-usb2.0-media-link-bdp3406_f7/prd/en/
• http://www.usa.philips.com/c/blu-ray-dvd/3d-blu-ray-disc-playback-divx-plus-hd-bdp2185_f7/prd/en/
• http://www.usa.philips.com/c/blu-ray-dvd/bdp2105_f7/prd/en/
If you have further queries, please feel free to contact our Consumer Care team on the following link: http://www.support.philips.com/support/contact/contact_page.jsp?userLanguage=en&userCountry=us
Thanks.
Written by a customer while visiting philips.com
Customer Rating
1
No wifi technology
on June 2, 2013
Posted by: Yoshi8480
Gender:Female
I bought this product because I thought it had wifi technology and with that the capability of Netflix for my son to watch Diego and umizoomi. Can't connect to wifi. Waste of time and money. Who wants to buy a product that promises something you have to get through another purchased product not specified. There is no directions at all to know this or to set up. All these comments except the positive on is true. Ps I have a wireless LAN
Pros: it plugs up it plays dvds, it plays dvds
Cons: no directions, no wifi therefore no netflix or youtube, have to get a doodle for this internet wifi to wor
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
great
on May 2, 2014
Posted by: murf
Gender:Male
great dvd will tyell all i know to get one its a must have
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Great design, horrible performance
on May 19, 2014
Posted by: JazzieJ
Gender:Male
I like the ease of use and the design. They are both aesthetically pleasing and easy to navigate and understand. The problem is the player often doesn't work. When using the netlflix app on it it will often lock up ruining any potential experience. In addition there is a horrible lag that is involved any time you attempt to use the remote making pausing difficult especially when it is locking up. This also applies to the start up, where it will immediately choose to start the dvd if one is in it. Now this can sometimes be solved by restarting the software, but I don't think you should have to unplug a piece of electronics to have a possibility of using it properly. If I had to guess someone rushed the software without bothering to ensure quality. It is a decent dvd player, but when it comes to the apps it fails to live up to any expectations.
Pros: easy to use, nice design
Cons: doesn't perform the apps and locks up
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
DONGLE
on October 9, 2013
Posted by: BOONDONGLED
Gender:Male
NO WIFI BUILT IN REQUIRES A "DONGLE"
SEARCHED "DONGLE" WHICH IS A WIFI ADAPTER THAT PLUGS INTO USB PORT.
BOUGHT ONE - UNSUPPORTED.... CANNOT INSTALL SOFTWARE FROM INSTALLATION DISC!?!
CONTACTED PHILLIPS... DONGLE FOR THIS UNIT NO LONGER AVAILABLE!!!
WASTE OF TIME AND MONEY!!!!
SEARCHED "DONGLE" WHICH IS A WIFI ADAPTER THAT PLUGS INTO USB PORT.
BOUGHT ONE - UNSUPPORTED.... CANNOT INSTALL SOFTWARE FROM INSTALLATION DISC!?!
CONTACTED PHILLIPS... DONGLE FOR THIS UNIT NO LONGER AVAILABLE!!!
WASTE OF TIME AND MONEY!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
WORKS GREAT!
on March 17, 2014
Posted by: jrjg
Gender:Male
I Was looking for a something to use instead of my PS3 in the living room for Blueray, Netfix and Downloaded movies. I read the review here and I had no problems with it at all. plugged in an Ethernet cable, Plugged into my tv and powered up and off I went. Blue Ray was clean and clear. Netflix on the first run was a little slow abut after I logged in I started fine. I rebooted to see if was still lagging and was a lot faster. I tried a movie I had on a usb stik and worked great.
I then wanted to play something on my PS3 and it said unable to play format. It was an AVI file. So I decided to try it on the Philips 1080p DVD/Blu-ray Player. and worked flawlessly.
Plays files My PS3 cant. I was impressed.
Pros: works great for everything
Cons: design looks a little cheap but works fantastic!
I would recommend this to a friend!
Written by a customer while visiting philips.com