Customer reviews from Kitchen Aid
KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Average customer rating
4.1
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
213
4 Stars
48
3 Stars
23
2 Stars
17
1 Star
38
82%of customers recommend this product.
(
271 out of
332)
Customer Reviews for KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Posted by: Jack
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Using it for a month now. Easy to set up and works great right from the start.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: angelaf
from New york
Verified Purchase:Yes
[This review was collected as part of a promotion.] so far, I had used the machine only with the 1-4 cups set-up feature, since is just for the two of us, my husband and I. I wanted a 14 cups machine for when I have friends over. Make sure that you do check the 1-4 cups even for brewing one cup of coffee , otherwise, it will brew very light strength coffee.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, angelaf. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Posted by: Jeanie
from Yantis, TX
Verified Purchase:Yes
Love this Maker. It's the third one we had.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Great Coffee Maker, but I Need A Part
on May 25, 2019
Posted by: ScooterA
from DC
Gender:Male
We have had this coffee maker for 3 years and it is perfect for us. My problem is, we broke the lid that covers the water tank and cannot find a replacement part. Any suggestions?
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: Coffee_Addict
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's a slick looking coffee maker.
Brews fairly quick.
Has some cool features.
ONLY downfall is the digital display goes out quickly!
The 1st one I purchased, the display went out in less than 2 weeks. Customer service was excellent and sent me a brand new replacement. UNFORTUNATELY, here I am another 2 weeks in with this product and the digital display is going out again!
Brews fairly quick.
Has some cool features.
ONLY downfall is the digital display goes out quickly!
The 1st one I purchased, the display went out in less than 2 weeks. Customer service was excellent and sent me a brand new replacement. UNFORTUNATELY, here I am another 2 weeks in with this product and the digital display is going out again!
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Coffee_Addict, Thank you for providing feedback about your Coffee Maker. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: Froggy B
from Ellington, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] Usually I have issues with the coffee not being as hot after the first cup. This coffee maker keeps the coffee hot until the last drop. Very good coffee!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Disappointed :(
on July 6, 2016
Posted by: Christine
from Lawrenceburg, IN
[This review was collected as part of a promotion.] I bought this about 5 months ago. The filter/basket pops open on its own as the coffee is brewing (and yes, I make sure to close the basket tightly and hear it click). The basket overflows and spills coffee all over my counter top and down the front of my cabinets.
If it were not for the basket opening on its own, I would have given this 5 stars!
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Christine, Thank you for providing feedback about your Coffee Maker. We would like to discuss your review further with you. Please email me at Kitchenaid_receipts_usa@kitchenaid.com with your user ID (), your review number (), your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Carol -The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: MrsP
from Pawtucket RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second Kitchenaid coffee maker I've owned Both have been superior products
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, MrsP. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid