Customer reviews from Kitchen Aid
KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Average customer rating
4.1
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
213
4 Stars
48
3 Stars
23
2 Stars
17
1 Star
38
82%of customers recommend this product.
(
271 out of
332)
Customer Reviews for KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Customer Rating
5
loooove my coffee maker
on April 1, 2020
Posted by: ussnt
from cranford, nj
been using it for over 10 years and would buy an extra one
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: Ms. C.
from Coventry, RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had to send it back to the manufacturer twice. The third one stopped working two weeks after I received it. I'm not sure if they replace faulty machines with refurbished ones. Why would I get three lemons? We finally gave up and threw the last one out. Out over $100, not to mention the aggravation!
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid Ms C. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue.
Written by a customer while visiting Kitchen Aid
Posted by: HW
from Florida
Verified Purchase:Yes
Purchased couple months ago and no problems
I would recommend this to a friend!
Response from Kitchen AidBy September 29, 2017
Thank you for contacting KitchenAid, HW. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Posted by: Mizunogirl
from Lafayette, In
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this to replace my Kitchenaid coffeemaker and just as expected....It is a great coffeemaker. I love it.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Mizunogirl. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Posted by: Froghollow
from Moravia, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product. Love the ability to set the temp and I really like the removable water tank to fill it. The way that the access to the filter is also nice, but I wish that it took #4 cone filters. Also, 14 cups isn't so bad either. At this point I would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: Hobodan
from Spokane,Wa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Absolutely the best coffeemaker on the market. This our 3rd KA machine in 20 years,and the only brand we will ever have. Keep up the great work. By the way, You make a great coffee grinder too.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Hobodan. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
4
Needed to buy another KitchenAid coffeemaker. Bad heating el
on August 15, 2017
Posted by: John V (CQE)
from Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] Same model previously the heating element quit. Design a more robust heating element that doesn't burn out in less than two years
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Can't get a replacement Caraf
on December 12, 2016
Posted by: The fritz
from Stirling NJ
[This review was collected as part of a promotion.] Can't get a replacement carafe. I used a lot Kitchen aid products. they are gong down in quality and
service. Have a Kitchen Aid dishwasher I have to wash the dishes first or they come out dirty.
service. Have a Kitchen Aid dishwasher I have to wash the dishes first or they come out dirty.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear The fritz, Thank you for providing feedback about your Coffee Maker. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid