Customer reviews from Kitchen Aid
KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Average customer rating
4.1
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
213
4 Stars
48
3 Stars
23
2 Stars
17
1 Star
38
82%of customers recommend this product.
(
271 out of
332)
Customer Reviews for KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Posted by: Jeannie
from Niagara Falls, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] This a great machine. It makes great coffee and there is more than enough to drink a couple cups in the morning and take a travel mug for two people. It also looks great on my counter.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: Grandma's Coffee Pot
from Colorado Springs, Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] This appliance is feature rich. The programing could be simpler for an elderly person who has eye problems and is not used to all of the program choice. The written directions could be more explicit, when describing the features. This seems to be the norm these days with written instructions and even PDF's. The brewing is quick and the beverage comes out nice and hot. The dual filter is nice, however I have found the gold filter basket leaves a fine sediment in the coffee. I have not found that to be the case with the paper filters.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Grandma's Coffee Pot. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Smells moldy
on June 25, 2016
Posted by: Margie
from Temple, GA
Verified Purchase:No
[This review was collected as part of a promotion.] This is the 3rd one that we have purchased over the last 10 yrs. The first one lasted for many years & we loved it, but then the water reservoir started leaking. My husband dropped the reservoir on the 2nd one & it cracked. The one we have currently was purchased not even 2 months ago & smells so moldy it turns your stomach. We've tried cleaning it but that did not help. Very disappointed & will be returning it
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Margie, Thank you for providing feedback about your Coffee Maker. We would like to discuss your review further with you. Please email me at Kitchenaid_receipts_usa@kitchenaid.com with your user ID (), your review number (), your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Carol -The Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Disappointed
on March 15, 2016
Posted by: Mom of two kids
from White Plains, NY
Verified Purchase:No
[This review was collected as part of a promotion.] I bought this coffee maker for my mom for Christmas. I thought it would be a nice gift but it has not worked right since day one. It has never brewed 14 cups of coffee, the water leaks out of the bottom of the coffee maker, the grounds get in your coffee and somehow down the side of the coffee maker and when you try to pour the coffee from the carafe, it drips down the side of the carafe and makes a mess. I have been burned twice by the water dripping all over the place. Extremely disappointed...
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Mom of two kids, Thank you for providing feedback about your Coffee Maker. We would like to discuss your review further with you. Please email me at Kitchenaid_receipts_usa@kitchenaid.com with your user ID (), your review number (), your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Carol -The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: sis
from Monroe, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second Coffee Maker from Kitchenaid, Love this one even more, like the larger cups and love the red color!
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, sis. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Posted by: Dee
from Reading, PA
Verified Purchase:Yes
Great coffee maker!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
3
the clock on the kitchenaid coffee pot
on October 24, 2015
Posted by: pat
from greensburg,pa
Verified Purchase:No
[This review was collected as part of a promotion.] i have been waiting since the end of june for a replacement pot for my kitchenaid coffee pot i bought the 14 cup pot because we drink a lot and now its almost november and i still do not have it and when you check any of the 3 colors it comes in you cant get it so how long do i have to wait
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid,pat. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue.
Written by a customer while visiting Kitchen Aid
Posted by: Madonna
from Vancouver, WA.
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great coffee maker that is easily programmed and delivers consistently brewed coffee regardless of amount selected; 4 to 14 cups. It is also one of the few coffee makers on the market that have the 14 cup capacity that works well with larger gatherings. We first saw this coffee maker at my sister's house and ended up ordering it on-line as it is not readily available in our local stores. It was well worth the effort!
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Madonna. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid