Customer reviews from Kitchen Aid
KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Average customer rating
4.1
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
213
4 Stars
48
3 Stars
23
2 Stars
17
1 Star
38
82%of customers recommend this product.
(
271 out of
332)
Customer Reviews for KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Customer Rating
1
Bad product/bad customer service
on December 26, 2015
Posted by: Maggie
from Philadelphia, pa
Verified Purchase:No
[This review was collected as part of a promotion.] Original purchase lasted 4 months and was replaced with refurbished unit. That lasted a couple weeks and Christmas morning pieces started falling out of it before we even used it that morning. I am a diehard kitchen aid fan but this is the worst. Tired of calling and going through the third degree every time there is an issue with this coffee maker
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Maggie. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
JUNK
on April 8, 2017
Posted by: COFFEELESS
from WV
LESS THAN A YEAR OLD AND IT WONT WORK.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 29, 2017
Dear COFFEELESS, Thank you for providing feedback about your Coffee Maker. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
4
I really like the coffee maker,wish light was better.
on October 6, 2016
Posted by: D
from Omaha,Ne
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm not happy with the light on the coffee maker, other then that I'm very pleased with it.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
BEST COFFEE MAKER I HAVE OWNED!!!
on March 31, 2020
Posted by: IMDea
Love is the word. Love every feature to this coffee maker, from the quality of taste of the brew, to the ability to clean every component so easily. With removable water tank and coffee grind holder, it was a breeze to throw the components into the dishwasher and use the clean cycle for the rest. 14 cup capacity at its best. Unfortunately, after many years mine has made its last pot, and we are a family that drinks coffee from sun up to sundown! This heals up beautifully! Top quality!!! PLEASE, KITCHENAID, GET THIS O E ON THE MARKET AGAIN!!! Nothing compares!!!!!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: Andi
from Leesburg, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just purchased this coffee maker after replacing an the earlier model (9 yrs old). I am very pleased with all the functions and the quality of this coffee maker. The price is very reasonable. We actually purchased a very fancy coffee maker but chose to return since it did not have the features that we liked in this coffee maker I.e. Warming plate, large carafe. We are very pleased with this purchase and will continue to purchase Kitchen Aid products.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Andi. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Posted by: Not a coffee drinker
from Fresno, Ca.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this as a gift for my husband. The first one worked for about 1-2 weeks. Customer service was great and there were no issues with the exchange. However, I regularly find brewed coffee under the machine and can't find where it keeps coming from.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Not a coffee drinker. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue
Written by a customer while visiting Kitchen Aid
Posted by: Retired Chief
from Abbeville, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] So easy to set up and use. Makes a fantastic cup of coffee (even average everyday from the container stuff tastes better!!)
So glad to have this in my kitchen.
So glad to have this in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Not Recommended
on November 26, 2017
Posted by: ped001
Gender:Female
I do not recommend this product! I do not know what they made the smoke colored plastic out of but it has a strong odor everytime I go to make coffee even after I have cleaned it
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid