Customer reviews from Kitchen Aid
KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Average customer rating
4.1
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
213
4 Stars
48
3 Stars
23
2 Stars
17
1 Star
38
82%of customers recommend this product.
(
271 out of
332)
Customer Reviews for KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Posted by: Coffee Guy
from Talihina, Oklahoma
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great coffee maker just wish it was another cup or to bigger.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Coffee Guy. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
5
This is the only Coffee Pot with ALL the features I sought.
on October 9, 2016
Posted by: Suzy Homemaker
from Yankee lost in Georgia
Verified Purchase:No
[This review was collected as part of a promotion.] Have you ever considered what the water tank looks like on your old coffee pot? It is dark & damp, perfect for growing mold.
I love the (easy to clean), detachable water tank! The brewing features on this coffee machine are supreme. The brew cycle is fast, the coffee delicious.
Programming the available features to fine tune when and how strong you'd like your coffee is a breeze. My husband loves the coffee this machine brews.
I love the (easy to clean), detachable water tank! The brewing features on this coffee machine are supreme. The brew cycle is fast, the coffee delicious.
Programming the available features to fine tune when and how strong you'd like your coffee is a breeze. My husband loves the coffee this machine brews.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: Joe
from CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] Big improvement over previous models, just hope the paint doesn't start flaking off the burner plate as previous models did.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: CC
from Providence, RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] My husband got this for me because my old coffee maker was white and always stained....
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: SF
from Chesapeake, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this a few months ago and have been very pleased, The big thing I like is that it brews fast.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: Larry & Tammy
from Round Rock, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] The modifications from the old one to the new version is Awesome!
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Larry & Tammy. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Posted by: Laning
from Yuba City Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like the product... however this one is a replacement for an identical one that lasted less than 3 years. OUCH!
No more Kitchen Aid if this one doesn't last much longer.
Needed to stay with red.
No more Kitchen Aid if this one doesn't last much longer.
Needed to stay with red.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Dear Laning, Thank you for providing feedback about your Coffee Maker. We would like to discuss your review further with you. Please email me at Kitchenaid_receipts_usa@kitchenaid.com with your user ID (), your review number (), your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Carol -The Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Heating Element Issues!!!
on December 3, 2016
Posted by: Very Disapointed!!!!
from Indianapolis IN
Verified Purchase:No
[This review was collected as part of a promotion.] We have had 2 of the KitchenAid KCM1402OB coffee makers now in the last 2 years. Both had the Err 2 message come up only after a few months of use! After the first time we called customer service, and Kitchen Aid was happy to send us another coffee maker. We had to return the old one in the box the new one came in. Now we are 6 months or so in with the new one and the same Err 2 has popped up again and it is taking forever for the coffee to brew and will not stay hot long! going back to Kitchen Aid yet again to see what they are willing to do now!!!
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Very Disappointed!!!!, Thank you for providing feedback about your Coffee Maker. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid