Customer reviews from Kitchen Aid
KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Average customer rating
4.1
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
213
4 Stars
48
3 Stars
23
2 Stars
17
1 Star
38
82%of customers recommend this product.
(
271 out of
332)
Customer Reviews for KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Posted by: dz
from myrtle beach south carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] i will never buy kitcheaid again and will encourage anyone who asks not to either. I have had nothing buy grief getting a simply coffee pot right. Totally pathetic.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear dz, Thank you for providing feedback about your Coffee Maker. We would like to discuss your review further with you. Please email me at Kitchenaid_receipts_usa@kitchenaid.com with your user ID (), your review number (), your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Carol -The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: TNcountryboy
from Newport,TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this several months ago, it is not only beautiful but makes coffee very quick and tastes fantastic. The design of the maker is great not like any other brand. Water and coffee grounds are separate from each other so no chance of getting water in grounds until it makes coffee. Bunn has got set back to #2 spot for makers for me.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, TNcountryboy. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
3
I love the removable water reservoir
on January 6, 2017
Posted by: Susam
from Deland Fl
[This review was collected as part of a promotion.] It is so easy to use The removable water reservoir was the biggest plus, that and the swing out filter basket. The new ones you have to put everything in the top, The downside is that the display quits working(this is my 4th one in 2 years) and its really hard to find a replacement carafe. My grandson just broke my carafe so I might have to go to a different brand or buy number 5! I'm still unsure of that decision. Fix the display and the carafe problem and this would be "The Perfect Coffee Maker"
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Dear Susam, Thank you for providing feedback about your Coffee Maker. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: Beard
from Seattle
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice machine,makes good coffee easy to use.
The only critique I have is shared by many coffee pots; the markings for measurements are hard if not impossible to read for those of us with slightly older eyes. The removable water tank helps but still the marks are hard to read.
The only critique I have is shared by many coffee pots; the markings for measurements are hard if not impossible to read for those of us with slightly older eyes. The removable water tank helps but still the marks are hard to read.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
4
Coffee pot
on December 30, 2015
Posted by: Rufus
from South Bend, In.
Verified Purchase:No
[This review was collected as part of a promotion.] We bought this two weeks ago after the second time we used it the basket keeps opening when the coffee is brewing then when it's done it shuts off.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Rufus. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue.
Written by a customer while visiting Kitchen Aid
Posted by: HekiHawaii
from Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got the coffee maker after our automatic espresso machine died. I was really happy I did. It makes great coffee. I was worried. But now my daughter fills her contigo every morning with coffee for school. Every student is jealous and tries to steal it. Glad we switched.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, HekiHawaii. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
4
Auto brew function doesn't operate as advertised
on May 1, 2016
Posted by: JMDink
from Albuquerque
Verified Purchase:No
[This review was collected as part of a promotion.] The instructions say "To reactivate the programmed time, press and hold the BREW button. The "AUTO" indicator will turn on and the coffee maker will begin brewing at the programmed time" This function does not work. To reactivate the programmed time I have to go through the entire process each time. It is something of a hassle.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Dear JMDink, Thank you for providing feedback about your Coffee Maker. We would like to discuss your review further with you. Please email me at Kitchenaid_receipts_usa@kitchenaid.com with your user ID (), your review number (), your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Carol -The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: Hoosier Girl
from Greensburg, Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very happy with the coffee maker. I like how easy it is to fill it. I love the color. It goes great with the rest of my KitchenAid appliances.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid