Customer reviews from Kitchen Aid
KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Average customer rating
4.1
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
213
4 Stars
48
3 Stars
23
2 Stars
17
1 Star
38
82%of customers recommend this product.
(
271 out of
332)
Customer Reviews for KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Posted by: sbren1979
from Missouri
Verified Purchase:Yes
Thoughtful last month and love it
I would recommend this to a friend!
Response from Kitchen AidBy September 29, 2017
Thank you for contacting KitchenAid, Suzanne. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Sad :(
on December 11, 2016
Posted by: Anonymous
from Greenville, ohio
[This review was collected as part of a promotion.] I love the coffee pot but can't find a replacement carafe
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Cathy, Thank you for providing feedback about your Coffee Maker Carafe. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: Crazy about my java
from Mebane, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love that it's 14 cups! Love the water dispenser you put in the back, no more grounds in the coffee! For some reason the coffee even taste better. We got the red/black and it is so stylish.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Crazy about my java. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Posted by: Chili
from Corinth Texas
Verified Purchase:Yes
Am very happy with this purchase
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Terrible
on January 21, 2016
Posted by: No coffee candy
from oklahoma
Verified Purchase:No
[This review was collected as part of a promotion.] After reading other reviews, it looks like I am not the only one having problems with this coffee pot! My daughter bought it for me for Mother's Day. After taking it out of the box the display would not work so I sent it back. They replaced it, and the replacement in just a few months quit working. Over two and a half months later I am still waiting for a replacement! This is terrible service and a terrible product!
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, No coffee candy. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Very Disappointed
on May 2, 2016
Posted by: Coffee Lady
from Cuyahoga Falls, oh
Verified Purchase:No
[This review was collected as part of a promotion.] I bought the KCM1402QG Coffee Maker in Aug. 2015. It is 5/3/16, and I am already looking to replace. I, too, am having issues with the filter door staying shut, and the carafe has cracked. Not at all happy with this product - expected much better from Kitchen Aid.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Coffee Lady, Thank you for providing feedback about your Coffee Maker. We would like to discuss your review further with you. Please email me at Kitchenaid_receipts_usa@kitchenaid.com with your user ID (), your review number (), your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Carol -The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: Unhappy KitchenAid Camper
from Hendersonville, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the second identical machine I have owned. They both stopped working in the same way. The light comes on, and it appears that it's going to work, but it doesn't. I appreciate Kitchen Aid for sending me another one to replace the first I bought, however, the replacement is faulty as well.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Unhappy KitchenAid Camper, Thank you for providing feedback about your Coffee Maker. We would like to discuss your review further with you. Please email me at Kitchenaid_receipts_usa@kitchenaid.com with your user ID (), your review number (), your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Carol -The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: Sally
from North Woodstock, NH
Verified Purchase:Yes
Love my new coffee maker.
I would recommend this to a friend!
Response from Kitchen AidBy September 29, 2017
Thank you for contacting KitchenAid, Sally. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid