Customer reviews from Kitchen Aid
KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Average customer rating
4.1
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
213
4 Stars
48
3 Stars
23
2 Stars
17
1 Star
38
82%of customers recommend this product.
(
271 out of
332)
Customer Reviews for KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Posted by: Jicrj
from Queens, NY
Verified Purchase:Yes
This is my 3rd one
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: Sal
from La Porte Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this about 2 months ago and am very happy with it.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Sal. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Posted by: Pfam5
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love my coffee maker.
This is my 2nd coffee maker. 1st coffee maker was purchased 15 years ago and I used it for 12 years before it died. I've tried others but was not happy and decided to purchase another kitchen aid coffee. I figured why not stay with what works best for me.
This is my 2nd coffee maker. 1st coffee maker was purchased 15 years ago and I used it for 12 years before it died. I've tried others but was not happy and decided to purchase another kitchen aid coffee. I figured why not stay with what works best for me.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Pfam5. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
I thought I had found a wonderful coffee maker
on April 10, 2016
Posted by: Sleepy in Seattle
from Kent, WA
Verified Purchase:No
[This review was collected as part of a promotion.] I bought this coffee maker in black less than a year ago. It make wonderful coffee. I absolutely loved it and everyone loved the coffee it made. Then last week I woke up to ERR on the screen and the pot would not brew nor the heating plate even get warm. I've tried to reset and everything I can think of nothing works. It would have been worth the price if it worked for longer but the price is way to high if it has to be replaced every 8 months. So disappointed. I wish I had read others comments before buying. My rating below was for when it worked.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Sleepy in Seattle, Thank you for providing feedback about your Coffee Maker. We would like to discuss your review further with you. Please email me at Kitchenaid_receipts_usa@kitchenaid.com with your user ID (), your review number (), your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Carol -The Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Awesome coffee
on July 15, 2018
Posted by: MR MIKE
from Colorado Springs
Gender:Male
[This review was collected as part of a promotion.] Easy to use, programmable and has a removable water reservoir with carbon filter
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: JHaney
from Aberdeen, Md
Verified Purchase:Yes
Best coffee maker!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: Joe
from West Palm Beach, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This makes great coffee and is easy to use and easy to clean! The removable water reservoir is a big plus.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Joe. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Very disappointing!
on November 29, 2016
Posted by: Disappointed consumer
from Pennsylvania
[This review was collected as part of a promotion.] The 14 cup coffee maker needed it's first cleaning cycle. After following the instructions (very poorly documented and complicated), the blinking indicator light won't go out. No assistance from KitchenAid in resolving this issue just an apology. Very disappointing from a company I always thought was quality oriented.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Disappointed consumer, Thank you for providing feedback about your KitchenAid Coffee Marker. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Daniel B. – The Review Team
Written by a customer while visiting Kitchen Aid