Customer reviews from Kitchen Aid
KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Average customer rating
4.1
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
213
4 Stars
48
3 Stars
23
2 Stars
17
1 Star
38
82%of customers recommend this product.
(
271 out of
332)
Customer Reviews for KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Posted by: Carl
from Sun City, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Actually I called about a leaking water tank. The o ring in the bottom of the tank would no longer seal. Coffee pot less than a year old. My understanding is a new tank was in the mail.
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid Carl. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue.
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Best coffee maker we have ever owned.
on July 13, 2016
Posted by: Steve
from Citrus Heights, Calif. -
[This review was collected as part of a promotion.] We own 3 of these 14 cup coffee makers. The removable water reservoir is one of the best features. If you pour water into your coffee make with the coffee pot I dare you to open up the inside of the heating reservoir and see what is inside! We only have one complaint about these makers. When you schedule a time for the brew to automatically start, you have to do it every day. I would like it to have the ability to set a time that would remain until you change it and automatically come on each day!!! The are great coffee makers..
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Steve. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
3
Fair
on January 29, 2018
Posted by: Lee232
from Villa Rica Georgia
Gender:Male
[This review was collected as part of a promotion.] Already clock timer light doesn’t completely illuminate. What should I do?
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Posted by: mstaugler
from Greenville, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replaced a defective thermal carafe unit. My wife prefers a glass carafe, and this model doesn't disappoint. Varied features and very user-friendly make this coffeemaker an easy recommendation. Removable water tank is also very handy.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: Fiddler
from Belleair Bluffs, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This replaced my 10 year old Mr. Coffee. I had forgotten how wonderful coffee could taste.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Fiddler. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
3
a few issues
on December 4, 2016
Posted by: Kmayers
from Iowa City, IA
[This review was collected as part of a promotion.] i have had this coffee maker for some time now, and I like it, however, I prefer to use paper filters, and the coffee seems to always come out over the filter and get into my coffee. Secondly, the carriage door that holds the filter pops open at the latter part of the brew process, not sure why this happens; and lastly, I 99% of the time do the 1-4 cup option but it does not remember that and i have to set that each time I make coffee, it would be nice if it remained on that setting like it does for the 'bold' setting. It's also a bit noisy when it brews. I do love the color and size (14 cup) however for larger groups.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Kmayers, Thank you for providing feedback about your Coffee Maker. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Daniel B. – The Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
2
Honest Review of 14 cup glass carafe coffee maker
on November 30, 2016
Posted by: Brad
from Zeeland, Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] This coffee maker looks OK visually when you first see it. It also makes good coffee. Here are the downsides we encountered.
1. Gold foil basket had two cuts in the foil where it appears the plastic mold cut the foil.
2. The Water Filter floated out of position most times we filled it and I pressed it in there as hard as the stem would allow me to.
3. Water Reservoir is pretty narrow when filling and ungainly to get it to go back in if holding by integrated handle.
4. Coffee loading area opens by push button, but you have hold the back of the coffee maker (it will tip over if you don't) and push on the brushed stainless steel panel to close it. That leaves fingerprints every time.
5. It has a steam vent on the top which we feel will hammer our cabinets over time, since we have it sitting under our cabinets pushed back close to the backsplash.
6. Ours did not follow the logic in the manual for restarting the auto brew function. It had to be reprogrammed every time for coffee the next morning.
1. Gold foil basket had two cuts in the foil where it appears the plastic mold cut the foil.
2. The Water Filter floated out of position most times we filled it and I pressed it in there as hard as the stem would allow me to.
3. Water Reservoir is pretty narrow when filling and ungainly to get it to go back in if holding by integrated handle.
4. Coffee loading area opens by push button, but you have hold the back of the coffee maker (it will tip over if you don't) and push on the brushed stainless steel panel to close it. That leaves fingerprints every time.
5. It has a steam vent on the top which we feel will hammer our cabinets over time, since we have it sitting under our cabinets pushed back close to the backsplash.
6. Ours did not follow the logic in the manual for restarting the auto brew function. It had to be reprogrammed every time for coffee the next morning.
Just not very well thought out, but it did make coffee as advertised.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Brad , Thank you for providing feedback about your Coffee Maker. I am sorry to learn of your concern. Please email kitchenaid_receipts_usa@kitchenaid.com with the username used to submit your review and your model number. We look forward to hearing from you. Carol S. – The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: CR
from Kalispell, Montana
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have various cheaper models, that go bad very quickly; therefore we decided to spend a little more and are very glad that we did!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid