Customer reviews from Kitchen Aid
KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Average customer rating
4.1
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
213
4 Stars
48
3 Stars
23
2 Stars
17
1 Star
38
82%of customers recommend this product.
(
271 out of
332)
Customer Reviews for KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Posted by: Sonny
from Mebane,N.C.
Verified Purchase:Yes
[This review was collected as part of a promotion.] The looks and operation are perfect, the best i ever owned.Real happy with this machine.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
3
I love this coffee maker
on July 3, 2016
Posted by: Kenny
from New Orleans
[This review was collected as part of a promotion.] This would hands down be a five star coffee maker except that three months in and the removable water reservoir is starting to crack and leak slowly. I'm not sure where or how to get a replacement. I'm hoping it doesn't get any worse.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Dear Kenny, Thank you for providing feedback about your Coffee Maker. We would like to discuss your review further with you. Please email me at Kitchenaid_receipts_usa@kitchenaid.com with your user ID (), your review number (), your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Carol -The Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Great looking, fits nice in a small space, I love this model
on August 21, 2016
Posted by: SusieQ
from Santa Ana, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just love this coffee maker, it brews quickly, has a sleek design and matches my red kitchen. It shuts off automatically if I forget and keeps my coffee just got enough.
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, SusieQ. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
2
I love the design of this pot but it has a issue
on June 20, 2016
Posted by: Sue the coffee maker
from PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the pot and all the features, and water fill container. But I had one major issue. The auto preset for brewing coffee is not very user friendly. If you have vision issues, or if you want a one step button I do not recommend this pot at all. It is not a one button push after you set the auto timer up. You have to go thru several sets each time to turn the auto brew on for each day. My husband is vision impaired and can not work the auto brew for every day use
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Dear Sue the coffee maker, Thank you for providing feedback about your Coffee Maker. We would like to discuss your review further with you. Please email me at Kitchenaid_receipts_usa@kitchenaid.com with your user ID (), your review number (), your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Carol -The Review Team
Written by a customer while visiting Kitchen Aid
Posted by: Susieq
from Austin, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the look of this coffee pot. I also love the fact that you can make 14 cups if you need to! I actually get comments on how pretty my coffee pot looks. Most importantly, it makes great coffee! Buy it. You won't be sorry.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Susieq. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Posted by: Glo-the Java Queen
from Nashville TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Makes great coffee, easy to operate, and top of the line customer service.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Glo-the Java Queen. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Posted by: none
from russellville alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my coffee maker, with the exception of my coffer basket, it has began to separate at the top.
I feel kitchenaid will work with to fix this issue. Kitchenaid has worked in past to fix issues on past items purphased. Kitchenaid is a wonderful company to deal with.
I feel kitchenaid will work with to fix this issue. Kitchenaid has worked in past to fix issues on past items purphased. Kitchenaid is a wonderful company to deal with.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, none. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue.
Written by a customer while visiting Kitchen Aid
Posted by: Neighbor Dave
from Holland Mi
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was a replacement for one that stopped working at about 10 months. The replacement was simple if you don't mind the wait. They didn't have the one I wanted in stock so I had to wait a couple months. The machine is fantastic though. The carafe is designed to poor without dribble. The removable water reservoir makes refilling a lot cleaner. The only thing I don't care for is all the button presses to restart the auto-start settings.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Neighbor Dave. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid