Customer reviews from Kitchen Aid
KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Average customer rating
4.1
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
213
4 Stars
48
3 Stars
23
2 Stars
17
1 Star
38
82%of customers recommend this product.
(
271 out of
332)
Customer Reviews for KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Posted by: Middleburg13
from Jacksonville Fl
Verified Purchase:Yes
Good product
I would recommend this to a friend!
Response from Kitchen AidBy September 29, 2017
Thank you for contacting KitchenAid, Middleburg13. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Posted by: Tbrew
from Denver Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] This coffee maker is "Perfect". Easy setup Clock, Timer. Brew setting all quick and uncomplicated. Previously used a Bella Brand. No comparison Kitchenaid far superior!!!!!
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Tbrew. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
4
wonderful coffee pot with a few down sides/problems
on January 20, 2016
Posted by: bedroomblueyes
from Twin City, GA
Verified Purchase:No
[This review was collected as part of a promotion.] I got this coffee pot with points saved up on my credit card and I do really like the removable water tank. The auto brew is wonderful. I like my coffee ready and hot when I get up in the morning and this coffee pot delivers just that. Have had a issue with coffee pot turning off, but figured out that it only does it when it is time to clean/descale. The display is only half way showing and I have only had the coffee maker for approx 5 months, also the water tank leaks from the bottom so I have to use a rag under it when filling so that I don't get water all over the counter. I also have a issue with the water filter not staying in the tank, the slightest movement and it pops out. I would recommend this coffee maker to a friend but also warn them of the issues that I have had.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid,bedroomblueyes. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue.
Written by a customer while visiting Kitchen Aid
Posted by: Brendy
from Kissimmee, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like this coffee machine, especially the water filter feature, we live in FL and we have hard water, however, i do not use faucet water, i use bottle water. I had to return the first one, due to a crack in the water tank. what is very frustrating with this particular machine is that instructions clearly say to reactivate the programmed time, press and hold the brew button, and the auto indicator will turn on and the coffee maker will begin brewing at the programmed time. This function does not work. To reactivate the programmed time I have to go through the entire set up step process every night, which is annoying. this is clearly a flaw.. with my other less expensive coffee machine, i did not have to go through this process.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Dear Brendy, Thank you for providing feedback about your Coffee Maker. We would like to discuss your review further with you. Please email me at Kitchenaid_receipts_usa@kitchenaid.com with your user ID (), your review number (), your address, phone number, and model with serial number. Thank you in advance and we look forward to speaking to you. Carol -The Review Team
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Great features
on June 18, 2019
Posted by: Matt45
from Colorado Springs, CO
Gender:Male
[This review was collected as part of a promotion.] I have had the coffee maker for several months, and it performs superbly. I like consistency and this product is a consistent performer.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: Annie
from "San Diego, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] This one was to replace one I purchased last year. The factory didn't have a refurbished one to send me so they sent me a new one. It's a fine coffeemaker and I like the reliability of Kitchen Aid.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Annie. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Posted by: Dave
from Norwalk, IA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Brewed great coffee. Easy to access swing out coffee basket. Water tank detachable making easy fill and away from coffee ground contamanation. Very attractive.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Dave. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Posted by: Linda
from Savannah, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I usually love KitchenAid products, but this coffee pot is very loud. It just doesn't seem to have the quality that KitchenAid Products usually have.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Linda. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue.
Written by a customer while visiting Kitchen Aid