Customer reviews from Kitchen Aid
KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Average customer rating
4.1
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
213
4 Stars
48
3 Stars
23
2 Stars
17
1 Star
38
82%of customers recommend this product.
(
271 out of
332)
Customer Reviews for KitchenAid - KCM1402ER 14-Cup Coffeemaker - Empire Red
Customer Rating
5
Love this coffee maker.
on November 27, 2017
Posted by: JM BDriver
from Michigan
Gender:Female
I hope they haven't quit manufacturing this. I've had two, the first white and then had to get the red!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: A happy father
from Omaha, NE
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this coffee maker six weeks ago and I am so glad that I did - it makes great coffee every time... which is important early in the morning when you're trying to get ready for work and get kids off to daycare!
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, A happy father. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Great Coffeemaker
on October 31, 2024
Posted by: Muffin’s Mom
from Westerville, OH
This is not my first KitchenAid coffeemaker and I absolutely love the way it performs and the wonderful coffee flavor! Thanks, KitchenAid!!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Posted by: Scott G
from Boston, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] One of the only 14 Cup Brewers on the market. I love waking up in the morning to a perfect cup of coffee every time. The coffee is brewed quickly and tastes great.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Terrible Carafe and Even Worse Customer Service
on April 7, 2017
Posted by: MarsbBars
from Tucson, AZ
[This review was collected as part of a promotion.] We've had this coffee maker for about 3-4 years now. We were initially very happy with it, but over a year ago, the lid to the carafe started giving us trouble. It is constantly falling into the coffee pot, especially when taking the pot out of the machine or when pouring coffee. It is annoying to constantly take out the tongs just to pull the lid out of the hot, scalding coffee in the pot. It is very cheaply made and just does not stay in place as it should on the carafe.
After many months of this, we decided to consider purchasing a replacement carafe; this was back in September of last year. I went onto the KitchenAid website and noticed that many other people had the same issues with their carafe. So I decided to add a review discussing my issue as well. Surprisingly, KitchenAid immediately responded to my review letting me know that they will send me a replacement carafe for free. Great! Or so I thought. Turns out the carafe was on back order. I assumed this was because so many others had the same issue. I decided I would give it a chance and wait a few weeks. Surely it would only be a few weeks to a month, right? Well, I can officially say it has now been over 7 months, and I still have not heard of any replacement carafe being sent to my address. They provided me with an order number, so surely it is still on back order? However, I find this time frame completely unacceptable and indicates to me an appalling lack of customer service. Why should I have to wait 7 months, or quite likely what will end up being a whole year or more to receive a replacement part for a poorly constructed item? Surely they just expect that I will give up and purchase another carafe instead of them having to take care of the issue themselves. Well, I can say with certainty that if this issue is not addressed soon, I will be taking my business elsewhere, and not just to purchase another coffee maker, but for any other appliances I wish to purchase in the future.
No, I would not recommend this to a friend.
Written by a customer while visiting Kitchen Aid
Posted by: MG
from Warren, Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far, I'm very happy with this coffee maker. Loads of features allowing me to brew my coffee just the way I like it. I especially like the adjustable warmer time. I get up much earlier than my husband and set the warm time at the 4 hour max. It's great to brew our coffee when I get up, and forget about keeping it warm until he's ready for it. The only negative is the having to move the coffee maker to fill the water reservoir - but I can live with that.
I would recommend this to a friend!
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, MG. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid
Customer Rating
1
Do not purchase this coffee maker
on January 4, 2016
Posted by: Just someone who is Reasonable
from Dallas,TX
Verified Purchase:No
[This review was collected as part of a promotion.] Rare to every write a review but this product is worthy so others don't experience similar problems. Purchased first unit that lasted about 4 months, display no longer working. 2nd unit-After 2 months, the filter basket would fly open after or during brew cycle. Returned yet again. Waiting nearly a month for 3rd one, which they stated had shipped. Checked back 7 days later and now they tell me its still processing to ship. Get it together Kitchen Aid, coffee maker is great when it works but this model has too many problems and customer service is horrendous to say the least. Very disappointing and will not purchase another coffee maker made by Kitchen Aid, lesson learned.
No, I would not recommend this to a friend.
Response from Kitchen AidBy September 26, 2017
Thank you for contacting KitchenAid, Just someone who is Reasonable. We apologize for any inconvenience this may have caused. We would like to assist you with your product. I will be reaching out to you through the information provided in the next two business days to help resolve this issue.
Written by a customer while visiting Kitchen Aid
Posted by: judy
from Oxnard california
Verified Purchase:Yes
Makes the best coffee and has great features.
I would recommend this to a friend!
Response from Kitchen AidBy September 29, 2017
Thank you for contacting KitchenAid, judy. We are happy to learn that you are satisfied with your product. If you ever have any questions about your KitchenAid small appliance, please contact KitchenAid at countertopcollectionusa@kitchenaid.com. Please include your name, phone number, physical address and the complete model and serial number of the appliance.
Written by a customer while visiting Kitchen Aid