Customer reviews from ATT.com
Samsung - Rugby 4 Cell Phone - Black (AT&T)
Average customer rating
3.7
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
24
4 Stars
8
3 Stars
3
2 Stars
5
1 Star
9
66%of customers recommend this product.
(
31 out of
47)
Customer Reviews for Samsung - Rugby 4 Cell Phone - Black (AT&T)
Customer Rating
4
Nice update
on October 19, 2015
Posted by: chardondan
from chardon,ohio
Nicer phone than our old one,better reception, and just a NICE , basic, easy to use phone.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
Disappointed
on October 30, 2015
Posted by: blahblahblah1004
Bought the Rugby 4 about a month ago because my Rugby 3 (2-3 years old) battery was dying. Naively, I assumed the upgraded/new Rugby would be just as good, if not better. Rugby 4 battery turns out to be only slightly better: starts losing charge after only 2 days even with minimal use. Needs recharge after 1-2 longer-than-10-minute calls.
The worst feature for me on the Rugby 4 was that I couldn't simply put my old memory card in to transfer my contacts. The small chip was completely different and there was no slot for a larger one (in Rugby 3 there were 2 spaces so either size chip could transfer). This was confirmed by my techno-savvy daughter trying to install contacts for me and finding out the same thing. They "improved" this process by removing it from the phone and making it into an app. The app required my signing off on 45+ points of "agreement" (would need a lawyer to be sure I agree) to install; so I skipped that. There was also something incompatible about the download even if I agreed; so I had to enter my contacts manually. That was not a good use of 1 - 2 hours of my time.
Sometimes the sound echoes in a way that makes conversation surreal; this is random and could have to do with caller, but I never had this happen before.
Push to talk is silly. Who would ever use that? I hope I disabled that completely.
Which brings me to the lack of instructions with the phone. OK, paperless, but seriously, needing to go online with every question is not user friendly.
Rugby 4 eliminated some of the individualizing features and added in useless (to me) apps and features, e.g., push to talk. I couldn't personalize this new phone (sound and pictures) as much as I was able on the Rugby 3.
I liked my old Rugby for its durability as I am pretty rough on phones. Only time will tell if the Rugby 4 can take the same abuse. So far it seems well put together physically, and I've dropped it a few times without harm.
There isn't anything on the Rugby 4 I like better than Rugby 3 because I feel that it is simply not as good a phone; it is a pared down Rugby 3 with quite possibly a retread battery. I am keeping my Rugby 3 just in case the Rugby 4 disappoints on durability. Maybe I can put the "new" battery into the 3 and recommission that if needed?
The worst feature for me on the Rugby 4 was that I couldn't simply put my old memory card in to transfer my contacts. The small chip was completely different and there was no slot for a larger one (in Rugby 3 there were 2 spaces so either size chip could transfer). This was confirmed by my techno-savvy daughter trying to install contacts for me and finding out the same thing. They "improved" this process by removing it from the phone and making it into an app. The app required my signing off on 45+ points of "agreement" (would need a lawyer to be sure I agree) to install; so I skipped that. There was also something incompatible about the download even if I agreed; so I had to enter my contacts manually. That was not a good use of 1 - 2 hours of my time.
Sometimes the sound echoes in a way that makes conversation surreal; this is random and could have to do with caller, but I never had this happen before.
Push to talk is silly. Who would ever use that? I hope I disabled that completely.
Which brings me to the lack of instructions with the phone. OK, paperless, but seriously, needing to go online with every question is not user friendly.
Rugby 4 eliminated some of the individualizing features and added in useless (to me) apps and features, e.g., push to talk. I couldn't personalize this new phone (sound and pictures) as much as I was able on the Rugby 3.
I liked my old Rugby for its durability as I am pretty rough on phones. Only time will tell if the Rugby 4 can take the same abuse. So far it seems well put together physically, and I've dropped it a few times without harm.
There isn't anything on the Rugby 4 I like better than Rugby 3 because I feel that it is simply not as good a phone; it is a pared down Rugby 3 with quite possibly a retread battery. I am keeping my Rugby 3 just in case the Rugby 4 disappoints on durability. Maybe I can put the "new" battery into the 3 and recommission that if needed?
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
5
Great Flip Phone!
on November 17, 2015
Posted by: MYParis
from Duck Hill, MS, United States
So far the Samsung Rugby 4 is an amazing phone..it is heavy and tough. Texting is very easy for me, a beginner. This is a better phone for me compared to the Pantech.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
no
on November 23, 2015
Posted by: mama 6
Did not get a book with it. Can't set ring tone up and can't get a ring tone that you can hear
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
5
Samsung Rugby 4 is well worth it
on November 28, 2015
Posted by: sudsyhotdogger1
from missouri
I purchased the Rugby 4 about 4 months ago it is durable and reliable and pretty easy to maneuver. The only objection is there is no users manual included so I had to go on-line for help. Other than that it is a durable military grade phone I would recommend to anyone.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5
Rugby Cell Phone is Super!
on December 7, 2015
Posted by: Antiqueman
from Texas, United States
Great cell phone. Easy to navigate from one item to another......great
reception; amazing reception; only thing missing (we're in our early 70's)--
so we were somewhat disappointed THERE WAS NO USER GUIDE.
reception; amazing reception; only thing missing (we're in our early 70's)--
so we were somewhat disappointed THERE WAS NO USER GUIDE.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5
Great Phone
on December 23, 2015
Posted by: sandy d
from Mossy Head, FL, United States
i love these phones. i have no internet or texting. i need a good phone to talk on, that has great reception, loud voice and works in the woods. this seens like a great little phone
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
From a Rugby phone fan: Don't buy the Rugby 4
on January 13, 2016
Posted by: jweld
I must have a working cell phone for my job. I must have a durable phone for my job. The Rugby series has been the first phone to ever hold up to my job and my lifestyle. I do not need smart phone features, just call and texting ability and durability. I have owned Rugby 1 and two Rugby 2s. I LOVED them. I upgraded to the Rugby 4 with misplaced confidence. Rugby 4 is junk. The phone is durable, but useless if it doesn't stay on. I'm getting ready to send back my 3rd Rugby 4 in less than a year because each device continues to do the same thing - shut off randomly or shut off while I'm in the middle of texting. You read that right - 3RD RUGBY 4 IN LESS THAN ONE YEAR! Each one continues to do the same thing and as much as I loved the Rugby durability, the phone is useless if it doesn't stay on!
I've given up and may just buy a different phone and get a durable case.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com