Customer reviews from whirlpool.com
Whirlpool - Duet 4.5 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - Black
Average customer rating
4.3
(204 Reviews)
Rating breakdown 204 reviews
5 Stars
141
4 Stars
28
3 Stars
6
2 Stars
6
1 Star
23
84%of customers recommend this product.
(
166 out of
197)
Customer Reviews for Whirlpool - Duet 4.5 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - Black
Customer Rating
1
MOLD IN DETERGENT DISPENSER!!! Ugh!
on December 9, 2019
Posted by: Kwshearon
from Pittsburgh, PA
Do NOT buy this washing machine. There is mold all throughout the detergent dispenser. I have to clean it about once a month, but the entire inside is covered in mold. Mold also collects on the rubber lining around the door. I am DISGUSTED that we paid for this piece of junk. This is absolutely RIDICULOUS. GROSS, Whirlpool.
Response from whirlpool.comBy ontivm, social care, December 10, 2019
Hey Kwshearon, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
mold!!!
on April 2, 2020
Posted by: gretchen33
from paris tn
i bought this washer and dryer - load n go for my mother. she has progressively had worsening respiratory trouble. today i noticed black on the detergent dispenser and there was mold all inside. serious health implications!! DONOTBUY!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy ontivm, social care , April 3, 2020
Hey gretchen33, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Mold!
on May 16, 2021
Posted by: Mbb29
from Nj
Although I thought I absolutely loved this machine, I just pulled out the soap tray and there is mold everywhere.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Mold People - Read Me
on October 23, 2021
Posted by: Half a Brain
from Ny, New York
You HAVE to clean that tray from time to time. Basic earth science people. I havr had mine for 9 years.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Mold in soap dispenser
on October 3, 2018
Posted by: Susan444
from Sutton MA
Gender:Female
We were noticing black mold on the load and go dispenser so we started leaving the dispenser out of the washer to allow it to dry. It kept coming back. Today we looked into the dispenser with the soap dispenser cartridge removed. yikes.
Can someone contact us?
No, I would not recommend this to a friend.
Response from whirlpool.comBy tuckesr, Social Care, October 4, 2018
Susan444 :
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, Review # 211415891 phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Sincerely,
Shawn
Whirlpool® Social Care
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, Review # 211415891 phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Sincerely,
Shawn
Whirlpool® Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
1
Black mold in detergent dispenser
on September 22, 2018
Posted by: Epic
from Washington dc
Gender:Female
I had the unit since 2015 and I was happy with it until I found black mold. Btw we keep the door always opened. This is in the detergent dispenser. I washed it few times over the past 6 months but could not understand why it was black again.... (Mindless washing, just took out the dispenser to rinse it). This time I lowered my head to see under - was covered black, again I washed it and started reading online and I am shocked that this is mold. I have pictures after tried to clean it, but even hard to do so.
No, I would not recommend this to a friend.
Response from whirlpool.comBy ALLENAE, Social Care Team , September 24, 2018
Epic,
We regret to hear of the issue with your Washer. We recommend leaving the detergent drawer slightly propped open after washing to allow the unit to dry thoroughly.
We regret to hear of the issue with your Washer. We recommend leaving the detergent drawer slightly propped open after washing to allow the unit to dry thoroughly.
Written by a customer while visiting whirlpool.com
Customer Rating
1
This washer was delivered to me with a cracked drum, it LEAK
on December 13, 2016
Posted by: Anonymous
from Swartz Creek, Michigan
[This review was collected as part of a promotion.] I bought this washer in October and it was delivered with a cracked drum. it LEAKS Water. I want a new washer.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great washer
on November 23, 2016
Posted by: Faith
from Montgomery IL
[This review was collected as part of a promotion.] I bought this a month ago and I'm so happy with it. The washer had all the features I was looking for and even has a little light inside the drum!!! I would highly recommend this washer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com