Customer reviews from whirlpool.com
Whirlpool - Duet 4.5 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - Black
Average customer rating
4.3
(204 Reviews)
Rating breakdown 204 reviews
5 Stars
141
4 Stars
28
3 Stars
6
2 Stars
6
1 Star
23
84%of customers recommend this product.
(
166 out of
197)
Customer Reviews for Whirlpool - Duet 4.5 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - Black
Customer Rating
1
Lots of Mold
on September 29, 2016
Posted by: Anonymous
from Kirtland, OH
I have only had this washer for a few months and I keep noticing mold where the detergent goes, I would just clean it. I took the entire compartment out and there is mold everywhere. I am so disappointed because I was really loving this washing machine and dryer.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fantastic Washing Machine! You will not be disappointed!
on March 29, 2015
Posted by: Anonymous
from Milton, FL
Very solid unit; weights a ton, so you will need two burly guys to install it; disappointed that the hose connections were plastic. Numerous wash cycles; Load and go system thinks it's out of detergent when the door is flush with the front of the machine; have to pull it out slightly for load & go light to come on; Whirlpool sent new parts, but that didn't fix the problem. It's not a big problem, but I expected better precision. High speed spin cycle really gets the water out of the clothes. Makes drying times much shorter, but it does sound like a jet engine. I would buy it again in a heartbeat.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Dispenser Drawer Mold
on August 6, 2017
Posted by: Anonymous
from Cleveland, Ohio
The detergent dispenser drawer accumulates black mold. It makes me question if the clothes are clean. Very disappointing. Had mine for a little over a year.
No, I would not recommend this to a friend.
Response from whirlpool.comBy mohrtj, Social Care, April 16, 2019
Whirlpool:
Hey Anonymous , we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Hey Anonymous , we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
MOLD MOLD MOLD
on May 17, 2017
Posted by: Anonymous
from Raleigh, NC
We are having major mold issues in the dispenser area. I pulled the dispenser out and there is mold all in the area. It also appears to have some rust. I am very disappointed because otherwise liked the washer.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Mold build-up, decent washer and features
on August 15, 2018
Posted by: RicardoFG
from Lockport, IL
Gender:Male
The Front Loader works well, I have nothing negative to say about the features and functionality. Its the build-up of mold and having to replace hoses due to build up, makes it for an unpleasant experience and very smelly. I recommend the product IF the mold build up can be corrected. Again, it functions great, its the mold and stink that it gives off.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Also Mold in soap dispenser..
on February 8, 2019
Posted by: OI1998
from New York, NY
We were noticing black mold on the load and go dispenser within the first year since we bought Whirlpool washer, so we started to clean and leave the dispenser out of the washer to allow it to dry. Have been fighting this with bleach, vinegar, Whirlpool's cleaners, you name it - for years, still keeps coming back.
Looking through these reviews it seems mold is a very common problem with Whirlpool Washers.. It cannot be normal. Yikes
No, I would not recommend this to a friend.
Response from whirlpool.comBy grangn, social care, February 11, 2019
Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, Review ID Number 215477507, phone number, street address zip code, model & serial number and date of purchase on the appliance so we can best assist.
We look forward to your reply.
Thank you,
Whirlpool® Social Media Relations
We look forward to your reply.
Thank you,
Whirlpool® Social Media Relations
Written by a customer while visiting whirlpool.com
Customer Rating
4
How does this work?
on April 12, 2019
Posted by: Eric le Vue
Gender:Male
I wonder if this is manufactured right. The bleach compartment has no water sprayer over it according to the design. How does the bleach get to the clothes?
Written by a customer while visiting whirlpool.com
Customer Rating
1
Mold Issues
on April 29, 2019
Posted by: Drux44
from Oakley, Ca.
Washing machine had some cool features that we liked so we purchased it. We have been fighting black mold in the detergent reservoir compartment shortly after our purchase to the present. This has to be a design flaw. Would not recommend this machine until the mold issue is resolved. I would rather be dropping pods in the washer then having the Load & Go feature and fighting black mold.
No, I would not recommend this to a friend.
Response from whirlpool.comBy wilsoae, social care, April 30, 2019
Hey Drux44, we're very sorry to hear about the problem with the detergent dispenser in the Washer and we'dPlease reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
be glad to review the problem with you.
be glad to review the problem with you.
Written by a customer while visiting whirlpool.com