Customer reviews from geappliances.com
GE - Profile 24.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Average customer rating
2.3
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
7
4 Stars
7
3 Stars
6
2 Stars
7
1 Star
24
31%of customers recommend this product.
(
15 out of
48)
Customer Reviews for GE - Profile 24.6 Cu. Ft. Counter-Depth Side-by-Side Refrigerator - Stainless-Steel
Customer Rating
1
Disappointment
on August 24, 2017
Posted by: Bosko
from Winston-Salem, NC, United States
I'v had this refrigerator about five years, the ice maker never work good and three day ago it quit. After that the temperature started rising in the freezer and refrigerator. Today the appliance repairman said I should buy another refrigerator!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy JILLatGEA, GE Appliances, August 28, 2017
Hello. Thank you for taking the time to write your review. This is not the evaluation we would expect to hear and we regret your experience. We will share your thoughts with our product quality team.
Written by a customer while visiting geappliances.com
Customer Rating
1
Died after 5 years
on May 20, 2018
Posted by: pissedonlongisland
from Syosset, NY
We started getting frost buildup in the fridge after 5 years, and the fridge wouldn't cool properly. I would have thought GE would last much longer.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Awful
on October 20, 2018
Posted by: Kate94403
from California
I bought this 7 years ago and now it is dead. 2600 for a frig that was nothing but trouble. To top it off the racks in the freezer kept falling out no matter what we tried. We tried many fixes but never helped. Today I am going tour to buy a new frig The profile fits perfectly in my spot but I’m afraid to buy another ge ):
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible quality
on May 6, 2020
Posted by: Too frustrating
I bought this refrigerator new and it has broken yet again. I've had to schedule several repairs within the past 8 years and it will no longer cool again. It has cost way too much money to own this product. There is also a mold issue with this refrigerator. So disappointed, will not purchase a GE appliance again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Completely Disappointed!
on June 16, 2020
Posted by: HouseofHemanns
from Colorado
We were so excited for our new GE Profile refrigerator because of it's good looks and the GE name, that we looked past the substandard ice maker. Then it started happening. It leaked a rusty liquid inside the refrigerator side. It stopped cooling twice. The ice maker had to be replaced. And once again, it has stopped cooling. I am beyond disappointed in this GE!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Built in Flaws
on February 16, 2021
Posted by: DVJones
This refrigerator had a built in flaw. Water condensed in the refrigerator portion which created mold. I had a GE repairman say there was nothing he could do and I should buy a new refrigerator. I’m reluctant to buy another from GE.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, February 19, 2021
Hello DVJones - We apologize for the issues you've had with your refrigerator and understand how this would be frustrating. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number, current email address and the model and serial numbers for your appliance. Thanks for your feedback. Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad Design
on June 6, 2021
Posted by: TimPass
from Palm Beach, FL
Same issues as the other post from DVJones. Water condensing in the refrigerator side that creates Mold. Had several repairman tell me its working fine (Temp sensors, defrost cycle, compressor, etc.). I will be buying a new Refrigerator as this one is just past extended warranty time and I am not sure I will feel comfortable with another GE...
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, June 7, 2021
Hello,
Thanks for leaving a review. We appreciate you choosing GE Appliances. We're always receptive of feedback and we'll pass along your comments regarding the design to our engineering staff. Thank you for your time. Have a great day.
-Sylvia@GEA
Thanks for leaving a review. We appreciate you choosing GE Appliances. We're always receptive of feedback and we'll pass along your comments regarding the design to our engineering staff. Thank you for your time. Have a great day.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Garbage! Don’t buy it
on August 29, 2021
Posted by: Maxo964
from Davie,FL
I bought this refrigerator PSCS5RGXCFSS in 2016. After just 5 years it started with a lot of issues. First the inverter, then the compressor and now the motherboard … I’m done! Tons of money wasted in this refrigerator
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, August 31, 2021
Hi there, and thanks for reaching out to us about your side-by-side refrigerator. We truly hate to hear you've had some issues with the refrigerator, and know how concerning that must have been. That is not the ownership experience we strive for, and we regret any inconvenience you've had.
If you are still currently in need of a part for your unit, our Parts department is available online. Here is a link to your specific model, with a parts breakdown provided: https://www.geapplianceparts.com/store/parts/KeywordSearch?q=PSCS5RGXSS . This department can also be reached by calling 1-877-959-8688. If any kind of service is needed, they are available at 1-800-432-2737.
We hope you are able to get assistance with the needed parts for your refrigerator quickly, and remain available to assist with any other questions or concerns. Wishing you all the best! -Sarah@GEA
If you are still currently in need of a part for your unit, our Parts department is available online. Here is a link to your specific model, with a parts breakdown provided: https://www.geapplianceparts.com/store/parts/KeywordSearch?q=PSCS5RGXSS . This department can also be reached by calling 1-877-959-8688. If any kind of service is needed, they are available at 1-800-432-2737.
We hope you are able to get assistance with the needed parts for your refrigerator quickly, and remain available to assist with any other questions or concerns. Wishing you all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com