Customer reviews from Samsung US
Samsung - 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
4.1
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
72
4 Stars
34
3 Stars
5
2 Stars
8
1 Star
11
80%of customers recommend this product.
(
102 out of
127)
Customer Reviews for Samsung - 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
5
Terrific side by side
on November 14, 2013
Posted by: eveken21
from Timonium, MD
Expertise:Expert
Counter depth was just perfect for our small kitchen. Ice bucket is a little difficult to maneuver until you get used to it.
Pros: Bright display, Realistic color
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Defective Parts
on October 5, 2013
Posted by: CharlotteNC
from Charlotte, NC
The icemaker went bad right after the 1 year warranty period ran out. Now two years in half of the front panel lights are out so you can't tell what is on/off. We loved this fridge at first but the quality and dependability aren't there. We just bought a Samsung washer/dryer set. We'll see if the quality assurance problems are widespread.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Great Frig for the Price
on September 27, 2013
Posted by: LV42
from Austin, TX
Expertise:Expert
We have had this Frig from 2 years and love everything about it but one thing. The ice maker. No matter what we do it just will not make ice fast enough. Also, when attempting to get ice from the door it sits and grinds and grinds when we do not have crushed selected. It takes a very long time to get 4 cubes in a cup. All in all the Frig side is great. The ice maker portion. Not the best.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Very pleased
on July 12, 2013
Posted by: Work4you
from Arizona
Expertise:Intermediate
I love my new refrigerator. Love the look and the storage space. The only drawback is that it does not hold alot of ice. Seems like we run out of ice almost everyday. But other than that I love everything about it.
Pros: Bright display
Cons: not enough ice
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
horrible smell and taste from water & ice dispenser
on May 22, 2013
Posted by: 2snow
from Brooklyn, New York
Expertise:Intermediate
Purchased this model because of water & ice dispenser. After about a month of using both noticed a mildew kind of smell from the water and a funny taste. Changed the water line and mildew smell and taste came back after a few days so bought a new filter...same problem. My house water is filtered and water from the kitchen sink is fine. Had the water tasted since our six year old was drinking the water too. Water from the sink was fine and told water from the fridge failed. Contacted the store we purchased from and so far three repairmen have been out and each time we are told there is nothing they can do...call Samsung. Contacted Samsung and they wanted to send a repair man out. In the meantime we are not using the water or ice....what a waste of money. Could have just gone with a regular refrigerator but really wanted the ice and water feature. Hoping Samsung does the right thing and replaces the refrigerator....otherwise this was a huge waste of money.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Short lifespan
on January 29, 2013
Posted by: ncsuguy
Expertise:Intermediate
The included warranties are timed specifically to expire right before everything stops working. This was a decent fridge since 2009 when I purchased it, but recently it has just stopped working and getting support from Samsung has been a mixed bag. Calling into the 1800 number I quickly get referred to their local appliance repair group, who admidtly try to avoid doing anything with Samsung as their repair policies are too complicated. The problem is I have no other appliance repair shop that is 'qualified' to service the product.
I also experience many of the issues that others have mentioned. It's a very noisy fridge compared to all the other fridges I've owned.
If I had it to do over I would not purchase this product. Samsung does not make quality Household Appliances, they should stick to TVs.
Cons: Poor quality, Did not meet expectations, bad warranty
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on January 28, 2013
Posted by: 1driver
from Greenville Ga.
Expertise:Intermediate
Love the refrigerator so far just got it looks great in the kitchen
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great buy
on January 26, 2013
Posted by: Jake1go
from Cleveland
Expertise:Intermediate
replaced a 20 year old refrigerator,this one is great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US