Customer reviews from Samsung US
Samsung - 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
4.1
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
72
4 Stars
34
3 Stars
5
2 Stars
8
1 Star
11
80%of customers recommend this product.
(
102 out of
127)
Customer Reviews for Samsung - 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
4
Great space for a cabinet depth model
on May 19, 2014
Posted by: jack14
from Bluffton, SC, USA
Expertise:Intermediate
The refrigerator has great space and interior design. Good storage space and freezer capacity. The only major complaint is the ice maker. The ice maker often let's a cube hanging on the freezer tray and stops the ice maker from working. I usually find out the next day when I need ice and there is none. They replaced the ice unit, it is better, now only happens once every 10 days. My solution is to save a bag of ice in the freezer so when it fails, I have a reserve. To get it working takes a light fist to the unit and the hanging cube falls off and it starts making cubes again. Overall, I would buy another Samsung again. I also use Samsung TV'S, TABLET AND PHONES.
Pros: Bright display
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
GREAT REFRIGERATOR BUT !!
on May 19, 2014
Posted by: MYICE
from ATLANTA,GA
THE FRIGE IS PRETTY NICE LOOKING IN THE HOUSE, BUT THE ICE MAKER KEEP'S BREAKING. WHEN YOU WANT CUBED ICE IT USUALLY CRUSHES IT. I NEVER KNOW WHAT IM GOING TO GET, EVEN WHEN I SELECT CUBED OR CRUSHED. AND THE ICE CUBES GET STUCK AS THE ARE DISPENSING AT THE TOP. AND IT STOP'S MAKEING MORE UNTILL YOU CLEAR THAT ONE PIECE. SO I HAVE TO CONSTANTLY OPEN THE FREEZER DOOR TO MAKE SURE THERE IS NOT A PIECE OF ICE STUCK AT THE TOP. THE ICE MAKER HAS BEEN WORKED ON OR REPLACED 4 TIME'S IN A TWO YEAR PERIOD. I JUST GOT TIRED OF CALLING AND THEN WAITING FOR A TECHNITION TO COME TO MY HOUSE.
Pros: Bright display
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Quality
on May 19, 2014
Posted by: Captain101
from Naples, FL, USA
Expertise:Expert
This refrigerator has excellent quality. As an example, the stainless steel finish is easy to clean opposed to other appliances we have. The inside of this product is also easy to clean and maintain.
The warranty program is excellent with prompt replies and service.
We recommend Samsung products to all our friends.
The warranty program is excellent with prompt replies and service.
We recommend Samsung products to all our friends.
Pros: Durable, excellent finish
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
24 cf side by side refrigerator
on May 19, 2014
Posted by: Liddy
from New Mexico
Expertise:Beginner
I have had this refrigerator for 4 years and am happy with it. I had a limited slot to put it in and it fits nicely. Have not had any problems with it other that the ice tray occasionally freezes up. Once I remove it and clean it out, it works fine. The "stainless steel" finish is a little hard to clean and it is not metal, so magnets will not stick to it. Overall, am pleased with it.
Pros: Bright display, Durable
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great side by side counter depth refrigerator.
on May 19, 2014
Posted by: PtownCoolerator
from Pleasanton, CA, USA
Expertise:Intermediate
We really enjoy all of the features this refrigerator offers. It is a very well designed unit. The illumination inside the unit is nice, as well as the flexibility of the shelves. We gave up a little space inside for the space saving on the outside, but it is well worth it. The old unit it replaced was not a counter depth one, but it was poorly designed and much of the ice maker plumbing took up valuable interior space. So in retrospect we probably didn't lose much capacity switching to the counter depth. The freezer capacity is good and the ice maker works great and doesn't spit cubes on the floor. It's a beautiful refrigerator and it's easy to keep clean.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good features and design
on May 19, 2014
Posted by: Homeownerwithavengence
from NJ
Expertise:Expert
The things that matter the most to me work very well on this model.
It has a good even temperature in the refrigerator and freezer. The refrigerator and freezer compartments are well organized to find and access food.
It has a good even temperature in the refrigerator and freezer. The refrigerator and freezer compartments are well organized to find and access food.
The ice maker and water dispenser are easy to use (this is the most frequent use for the appliance. You can get a tall glass in there no problem and the water stream goes into the glass and not off to the side. With a little practice, you can refill water bottles (the ones with the 1 inch or less opening).
The control panel display is over-complicated (in my opinion), but you don't really need to look at it much or use it much. It will give you refrigerator and freezer setpoint and actual temperature, You can even put your unit into display mode (everything seems to work, but it doesn't actually cool). It is a great feature for the store, but a real pain when you accidentally enable it at home.
Pros: good layout
Cons: control panel overly complicated
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Side by Side Refrigerator
on May 20, 2014
Posted by: Wireman52
from Los Angales
Expertise:Expert
Excellent product support. The ice maker solenoid stopped working and a tech was set out to fix it on the next day.
Pros: Durable
Cons: ice storage
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This refrigerator is fantastic!
on May 20, 2014
Posted by: silly1
from Littlerock, CA, USA
Expertise:Expert
A full featured refrigerator that performs beyond our expectations. We have had nearly every other brand over the years but the Samsung has far past the others in features, performance and looks. We will never buy another brand again!
Pros: Bright display, Durable, Realistic color
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US