Customer reviews from Samsung US
Samsung - 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Average customer rating
4.1
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
72
4 Stars
34
3 Stars
5
2 Stars
8
1 Star
11
80%of customers recommend this product.
(
102 out of
127)
Customer Reviews for Samsung - 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel
Customer Rating
1
Ice Ice
on August 30, 2011
Posted by: Kevin2
from Colorado
Expertise:Expert
The ice maker never really worked properly. Cubed vs. crushed ice was always a decision of the Samsung, not the owner. But now, as soon as the warranty has run out, the ice maker no longer works at all, even after trying everything suggested here.
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
All great except one deal-breaker.....
on January 9, 2012
Posted by: erwoqrtyfj
I have had the large trays on my refrigerator door break 3 times. I am a product design engineer, working in plastic products, and actually have developed many kitchen appliances for another company. The large door trays are clearly designed with so that they can crack on the top of the main (white) tray part, just behind the vertical edge that contacts the door. This causes the whole tray to fall out, breaking the clear part as well. This could be simply fixed with reinforcing features in the tray at that point, but none of my replacment shelves are different - and they keep breaking. all else on the fridge is great - I just could not recomend anything where the parts will routenely break - so it gets one star.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Product, Samsung
on February 9, 2010
Posted by: MEhomestead
from Sanford, Maine
Expertise:Expert
Very happy with our purchase of this samsung refrigerator. Features are great, Led Lighting, Door controls, quick freeze, dual cooling and very quite. This refrigerator has a great design and storage compartments and shelves.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Ice maker problem
on October 31, 2010
Posted by: tiredofservicecalls
Don't know if it was the ice maker or the service techs, but it took 2 service calls after the installation to get the ice maker to dispense. Installer pinched the water line, 1st service call straightened the line but didn't verify performance, 2nd service call said it was an electronics problem and was ordering a part. Three days after 2nd ervice call, and before any new part was installed, the ice maker started dispensing and has worked for almost 2 weeks now. Expect it to stop any day now.
Cons: poor service techs
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best fridge ever!!!!
on November 25, 2009
Posted by: WhoDeY
from Beavercreek,oh
The looks and performance of this fridge have been wonderful!!!!!!!!!!!!!!!!! We love it!!!!!!!!!!!!!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great
on August 2, 2010
Posted by: bclark
from williamstown nj
Expertise:Expert
just purchased love it handels dont fall off if put on right LOVE SAMSUNG PRODUCTS have washer dryer and now this great fridge
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Fridge
on January 6, 2010
Posted by: adote
Expertise:Beginner
We splurged a bit on our fridge, but well worth it. It works great and looks awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Very Nice Counter Depth Side by Side
on December 11, 2010
Posted by: SVadnaisAV8Tor
from Prairie Village, KS
Expertise:Intermediate
This unit is a great refrigerator especially considering the features. My only complaint is the flow rate of the in door water dispenser. I love the built in filtration but the flow is a bit slow. Otherwise I love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US