Customer reviews from blackanddeckerappliances.com
Black+Decker - 5-Cup Coffeemaker - White
Average customer rating
2.7
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
16
4 Stars
7
3 Stars
10
2 Stars
15
1 Star
22
41%of customers recommend this product.
(
25 out of
61)
Customer Reviews for Black+Decker - 5-Cup Coffeemaker - White
Customer Rating
1
What a joke!
on April 20, 2017
Posted by: EdTallMan
from Guatemala City, Guatemala Department, Guatemala
Gender:Male
I literally just bought it and I'm about to throw it out. Takes 15 minutes to brew one cup of coffee. Why did you even make this coffee maker B and D?!! Horrible don't waste your money
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
I'm not happy
on August 30, 2017
Posted by: Aliaa
from Cairo, Egypt
Gender:Female
I got this coffee maker as a gift. My friend bought it from the US. It stopped working after only 3 days. It's not brewing at all.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 31, 2017
Thank you for offering your feedback regarding your Black+Decker DCM600W. I’m sorry to advise that this coffee maker is designed to be used in the US and Canada only. I apologize for any inconvenience. If you'd like to learn more about this, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Works Great
on April 16, 2018
Posted by: Bill71
from Pagosa Springs, CO
Gender:Male
Not sure what the negative reviews are all about. This coffee maker is simple and makes great coffee. My wife and I drink a cup each every morning. I set it up before we go to bed and switch it on in the morning. Coffee is ready in about 5 minutes and it's excellent. We have owned this one for three years with absolutely no problems (except trying to find a replacement carafe). We actually own two, as we purchased one for our RV.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 18, 2018
Thank you for offering your feedback regarding your Black+Decker DCM600B. I’m thrilled to hear that your coffee makers have been serving you so well, but I’m sorry to learn that one of your carafes needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to assist you with replacing your carafe. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
not worth the money
on June 25, 2018
Posted by: ticked
from Ashland, OH, USA
Gender:Female
I received this coffeemaker as a gift two years ago. Since I already had a Mr. Coffee and it was still working fine, I decided to store this one until I needed it. A week ago my Mr. Coffee gave up after 6 years of daily use. I got out the black and decker and I am truly disappointed. I made a pot of coffee and found that I only had about 2 cups. The rest of the water was all over my counter. I turned it over and discovered that the water was leaking out of the bottom of the coffee maker. I have tried several times with the same result. I am heading out to purchase another Mr. Coffee. No more B & D for me.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 27, 2018
Thank you for sharing your feedback regarding your Black+Decker Coffee Maker, and for taking the time to work with me on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Limited lifespan
on March 25, 2019
Posted by: Spudturner37
from Idaho Falls, ID
Gender:Male
I’ve used this for about 4 years. Halfway, through brewing my last pot, the coffee maker stopped working. The switch still illuminates when turned on, but it will not heat the water, and the hot plate stays cool to the touch.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, March 27, 2019
Thank you for offering your feedback regarding your Black+Decker coffee maker. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Switch breaks
on February 22, 2021
Posted by: Mary Anna
from East Longmeadow MA
Gender:Female
We have bought 4 of these so far. We love the pot and the coffee it makes but 4 times!!!! the red toggle switch button has broken in half
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, February 23, 2021
Thank you for offering your feedback regarding your Black+Decker Compact Switch Coffee Maker. I’m sorry to hear of the experience you're having with the on/off switch. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Kins
from Harleysville, PA
Gender:Male
Verified Purchase:Yes
The coffeemaker is fast and efficient and, unlike other brands I've had, doesn't drip when poured.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Not so great.
on April 11, 2022
Posted by: JacksMom
from Youngstown, OH
The lid on the pot has to be opened to pour because it does not seat properly. The coffee will spill and not go into the cup. The reservoir started leaking water. Now it leaks coffee. Don't know how the coffee gets in there.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, April 12, 2022
Thank you for offering your feedback regarding your Black+Decker Coffee Maker. I’m sorry to hear of the difficulties you're having with your coffee maker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com