Customer reviews from blackanddeckerappliances.com
Black+Decker - 5-Cup Coffeemaker - White
Average customer rating
2.7
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
16
4 Stars
7
3 Stars
10
2 Stars
15
1 Star
22
41%of customers recommend this product.
(
25 out of
61)
Customer Reviews for Black+Decker - 5-Cup Coffeemaker - White
Customer Rating
3
ok
on July 25, 2016
Posted by: samm
from Los Angeles, CA, United States
I bought this a few months ago and like others have said when I pour coffee into a cup the liquid stops down the carafe and gets everywhere. that being said, the charge broke in my move and I'm looking for a replacement carafe. can you get one on this site?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 26, 2016
Thank you for offering your feedback regarding your Black+Decker DCM600B. I’m sorry to hear your carafe needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Total piece of garbage
on November 20, 2016
Posted by: AlexJ
from Abbotsford, BC, Canada
Gender:Male
I made one cup of coffee, the drying the carafe after washing the thing shattered in my hands. I owned a very similar machine made by Mr. Coffee which lasted more than five years before it gave up the ghost. Anyone buying one of these Black and Decker 5 cup coffee makers is not in for a treat.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 22, 2016
Thank you for offering your feedback regarding your Black+Decker DCM600W. I’m sorry to hear your carafe recently broke. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
The switch just popped and sparks flew.
on December 23, 2016
Posted by: Gaile
from Hoschton, GA, United States
Gender:Female
Hi, I am not a coffee drinker but my sister is. About 6 months ago she bought a Black and Decker model # DCM600B to keep at my house when she visits. The coffee pot has been used 8 times by my sister and once by my girlfriend. This past week I had company over and set up the pot only to have the red button on the lower right side pop loudly, shoot out fiery sparks and fly off. My husband says it had a faulty switch. I had better have a new pot before my sister visits! What can I do? ☕️☕️☕️
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 23, 2016
Thank you for offering your feedback regarding your Black+Decker DCM600B. I’m sorry to hear your coffee maker’s switch has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Cold, weak coffe
on December 24, 2016
Posted by: LisaLin
from upstate NY
Gender:Female
Admittedly, I was impressed by the low price on a classic brand name. Unfortunately, it's not so cheap as I will have to replace it.
The basket will hold a full-sized filter, but this is a negative for me. I like a strong-brewed coffee and it runs through this pot too quickly with the oversized filter area, even with my standard 4 filters per pot.
Worse, the coffee is not hot. It is warm, so if you have potentially litigious guests it may be useful, but I have to microwave the coffee straight from the pot to get it hot enough to consider "normal."
Guess it was worth a shot. I'll donate it somewhere.
The basket will hold a full-sized filter, but this is a negative for me. I like a strong-brewed coffee and it runs through this pot too quickly with the oversized filter area, even with my standard 4 filters per pot.
Worse, the coffee is not hot. It is warm, so if you have potentially litigious guests it may be useful, but I have to microwave the coffee straight from the pot to get it hot enough to consider "normal."
Guess it was worth a shot. I'll donate it somewhere.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 27, 2016
Thank you for offering your feedback regarding your Black+Decker DCM600W. I’m sorry to hear about your frustrations with your coffee maker. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Cracked Caraffe
on March 9, 2017
Posted by: Bud2402
from Colorado, United States
Gender:Female
Had this product for maybe a total of one month and the coffee pot as already completely cracked! I now get to spend my morning cleaning up after the huge mess this coffee maker creates. Huge disappointment.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 10, 2017
Thank you for offering your feedback regarding your Black+Decker DCM600B. I’m sorry to hear your carafe has broken, and I recommend that you discontinue using your coffee maker with the broken carafe. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Small life
on March 18, 2017
Posted by: P12345
from Laval, QC, Canada
Gender:Male
Was working well, but exactly 3months after purchase it stoped working. Do I need to buy a new one every 3 months???
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 20, 2017
Thank you for offering your feedback regarding your Black+Decker DCM600W. I’m sorry to hear your coffee maker stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Lasted 20 months
on April 3, 2017
Posted by: Lisa from Texas
from New York, NY, United States
Gender:Female
I bought this July 2015 after moving to NY. I've used it once every day since, brewing between 1 and 2 cups of coffee at a time because I'm a busy healthcare provider who needs her coffee every day. Then a week ago it stopped working. The on/off light turns on but nothing brews. This is despite cleaning it periodically with vinegar-water as per the instructions. Very disappointed this product did not last longer as it is the perfect size for my NYC apartment. My grandfather always had Black and Decker tools so I expected much more from this name.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 4, 2017
Thank you for offering your feedback regarding your Black+Decker DCM600B. I’m sorry to hear that your coffee maker has stopped brewing correctly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Terrible design
on April 4, 2017
Posted by: Travis
from Stevens Point, WI, United States
Gender:Male
I drink like 5 to 10 cups of coffee and this machine is junk. Water comes over the basket container on to the warmer.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 4, 2017
Thank you for offering your feedback regarding your Black+Decker DCM600B. I’m sorry to hear that your coffee maker has been overflowing the brew basket. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com