Customer reviews from blackanddeckerappliances.com
Black+Decker - 5-Cup Coffeemaker - White
Average customer rating
2.7
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
16
4 Stars
7
3 Stars
10
2 Stars
15
1 Star
22
41%of customers recommend this product.
(
25 out of
61)
Customer Reviews for Black+Decker - 5-Cup Coffeemaker - White
Customer Rating
2
5 cup black coffee maker
on November 13, 2017
Posted by: Igeorges
from Miami, FL, United States
Gender:Female
I bought this coffee maker for my apt since it's usually just me. I followed through with all the instructions, so far so good. The next day I made coffee, and later found that it had dripped all over the counter. I washed it and checked for cracks and didn't see anything. I tried it again two more times after that and still found coffee under the machine and counter. Apparently the drip is coming from the metal ring on the carafe.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 17, 2017
Thank you for offering your feedback regarding your Black+Decker DCM600B. I’m sorry to hear that your coffee maker’s carafe has been leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
5 Cup Coffee Maker
on February 21, 2018
Posted by: mikeppsych
from Naples, FL, USA
Gender:Male
This coffee maker has 48 reviews of which 12 are 2 of 5 stars and 19 are only 1 star! I simply does not work and should be taken off the market. It turns the water to steam which makes the kitchen feel like a sauna and virtually no water or steam goes through the filter to the pot. It simply does not make a pot of coffee. I expected more from a Black and Decker product.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 22, 2018
Thank you for offering your feedback regarding your Black+Decker DCM600W. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Very bad taste
on October 30, 2010
Posted by: Vilavek
from Las Vegas
Gender:Male
Every cup tastes like a toxic mix between coffee and melted plastic. No matter what I do whether it be run plain water through, a vinegar/water mixture, baking soda/water mixture, or simply 20 coffee brews to date, the taste of toxic plastic just won’t go away. I’m returning it, hope I can get a refund…
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
cover broke within one year of light use
on May 23, 2011
Posted by: sj
cover broke within one year of light use
now its unusable
idoes not stay closed
junk
now its unusable
idoes not stay closed
junk
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Poor replacement for the "smart brew"
on June 2, 2011
Posted by: mj
from Dover Plains, NY
Gender:Female
Burns coffee; spills when pouring; no reusable filter basket. I loved the "smart brew" ... this one is headed for the trash.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Lots of problems with this coffeemaker!
on January 1, 2012
Posted by: Need my coffee
from Minneapolis, MN
Gender:Female
I wanted a black coffeemaker to replace my 5 year old Mr. Coffee white coffeemaker-because of the unavoidable coffee stains, not the functionality of my old Mr. Cofee. I'm returning this one, and keeping my old Mr. Coffee.
This 5 cup B&D coffeemaker has the following design flaws-
1. Carafe does not pour smoothly-drips.
2. Water fill window is very difficult to read.
3. Sharp pieces on back top where hinges are for cover are uncomfortable.
4. The design does not prevent coffee from continuing to drain when the carafe is removed, unlike several other brands.
1. Carafe does not pour smoothly-drips.
2. Water fill window is very difficult to read.
3. Sharp pieces on back top where hinges are for cover are uncomfortable.
4. The design does not prevent coffee from continuing to drain when the carafe is removed, unlike several other brands.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
The product is great HOWEVER!!!!
on March 19, 2012
Posted by: Colorqueen
from Tucson, AZ
Gender:Female
The coffee maker was exactly what I wanted and made wonderful coffee. One draw back is no automatic shut off when you would like a bit of coffee before it has completely brewed. Much to my dismay the coffee pot lasted a mere 5 months. October the plastic hinge for the lid broke and glue did not work. March the coffee pot died.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Not bad, but not great
on August 13, 2012
Posted by: Kristy
I bought this product because I don't have much room in my kitchen and I wanted a basic, no-fuss coffeemaker. That's just what I got. It works fairly well, but my biggest complaint is that this coffeemaker doesn't have a pause-and-serve option. It's my fault for not realizing it before purchasing, but in this day and age I feel that even a basic coffeemaker should offer this feature.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com