Customer reviews from blackanddeckerappliances.com
Black+Decker - 5-Cup Coffeemaker - White
Average customer rating
2.7
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
16
4 Stars
7
3 Stars
10
2 Stars
15
1 Star
22
41%of customers recommend this product.
(
25 out of
61)
Customer Reviews for Black+Decker - 5-Cup Coffeemaker - White
Customer Rating
3
Not able to use it.
on February 18, 2017
Posted by: Vinbig
from Carmel, IN, United States
Gender:Male
I bought this a month back from US and since I travelled to India for couple of months I thought of taking it with me. But I understand that in India the minimum voltage is 220v and all American products run on 110v. So I thought of buying a voltage converter but I tried reading the entire manual and nowhere I find the exact description of how many watts it uses. Kindly advise me the exact watt for this 5cup coffee maker.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 21, 2017
Thank you for offering your feedback regarding your Black+Decker DCM600B. This is a 650 Watt coffee maker. If you have any other questions regarding your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
My carafe broke!!!!
on November 30, 2018
Posted by: Brittney
Great machine perfect for my office!
My carafe broke. How can I order a replacement?
My carafe broke. How can I order a replacement?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 4, 2018
Thank you for sharing your feedback regarding your Black+Decker DCM600B. I'm glad that your coffee maker has performed well, but I'm sorry to hear that your carafe needs to be replaced. The carafes for our coffee makers are typically available as replaceable parts, and I'd be happy to assist you with replacing your carafe. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great size, broke carafe though :(
on October 30, 2018
Posted by: cassalee
from Columbus, OH
Gender:Female
[This review was collected as part of a promotion.] This is the perfect size for the 2 of us, but the carafe broke and I can't find a replacent anywhere :( Can you help? I'm tired of using my measuring cup as a substitue carafe. Lol
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 31, 2018
Thank you for offering your feedback regarding your Black+Decker DCM600B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker's carafe. The carafes for our coffee makers are typically available as replaceable parts, and I'd be happy to assist you with replacing your carafe. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Handy but carafe needs tender care
on January 19, 2019
Posted by: YDiane
from toronto, canada
Gender:Female
We bought this during the boxing week but found that there is a crack in the carafe. It is broken within a month and have to find a replacement. Other than that, it is worth. How to order a replacement carafe ?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 23, 2019
Thank you for offering your feedback regarding your Black+Decker DCM600W. I'm sorry to hear that your carafe needs to be replaced, but I'm happy to advise that the carafes are typically available as replaceable parts. I'd be happy to assist you with replacing your carafe. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
good
on June 6, 2019
Posted by: Aleksa1
from Devon, PA
Gender:Female
thats a good coffee machine, we looking for one with froster now but this machine work for us long time and we can't say anything bad about just we drink around 8 cups of coffee daily (yes its probably not that good )
if you looking for easy, stable and compact coffeemaker - thats best choice for you!
if you looking for easy, stable and compact coffeemaker - thats best choice for you!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Replacement carafe
on March 7, 2019
Posted by: Mike Walz
from New York
Gender:Male
My coffee maker (model DCM 600W) works fine and is very appropriate for the amount of coffee I need each morning. However, the carafe broke and I am in need of a replacement. How do I go about obtaining one?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 8, 2019
Thank you for offering your feedback regarding your Black+Decker DCM600W. I’m glad that your coffee maker has been serving you well, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to assist you with replacing your carafe. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
on and off switch
on July 5, 2018
Posted by: Kimb1225
from Easley, SC, USA
Gender:Female
I bought my 5 cup coffee maker about 5 months ago and I make coffee everyday before work my week off started off bad due to the on/off switch broke off so I can not use it overall it works good just need to know if the switch can be replaced or do I need to throw it away and buy a new one
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 9, 2018
Thank you for offering your feedback regarding your Black+Decker DCM600W. I’m glad that your coffee maker was working well initially, but I'm sorry to hear about the trouble you’ve experienced with the switch. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Poor design
on December 30, 2014
Posted by: Bobd
from Saint Louis, MO, USA
Gender:Male
I was unaware there are two overflow holes on the back side of the unit. I poured a little too much water in the reservoir and had a mess on my counter top. Got that cleaned up and began brewing. Most coffee makers have a feature making it possible to pour a cup before the brewing process is complete, not with this coffee maker. I went to pour a cup and had mess #2 to clean up. This unit is getting returned.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com