Customer reviews from blackanddecker.com
Black+Decker - 5-Cup Coffeemaker - White
Average customer rating
2.8 out of 5
2.8
(27 Reviews)
Open Ratings Snapshot
Rating breakdown 27 reviews
5 Stars
8
4 Stars
1
3 Stars
4
2 Stars
5
1 Star
9
41%of customers recommend this product. 
(
9 out of 22
)
Best Buy Privacy Policy
Customer Reviews for Black+Decker - 5-Cup Coffeemaker - White
Customer Rating
1 out of 5
1
Sooooo Disappointed
on November 4, 2021
Posted by: Mica
from Montreal Quebex
I have had this coffee maker for a few short months I have had other B&D products in the past and was quite happy with them The glass pot broke first at the spout which made it still usable but when it broke on the side it was done Was thinking about buying a new 4 slice toaster but now having second thoughts I really do not want to waste my money again
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddecker.com
Customer Rating
3 out of 5
3
Worked well until switch broke
on November 21, 2022
Posted by: Bill44
from Waterloo, Ont
Many good features: compact, fast & efficient. Coffee tasted good. Alas, the switch broke today, one month past the end of warranty.
I would recommend this to a friend!
Response from blackanddecker.comBy Roxy, BLACK+DECKER® Support , January 13, 2023
We appreciate your feedback on the DCM600W and are sorry to hear about the issue you are having with your product.
Please email us at wecare@sbdinc.com and reference ticket #6321782. We look forward to hearing from you.
Written by a customer while visiting blackanddecker.com
Customer Rating
3 out of 5
3
Water Reservoir measurements
on January 30, 2023
Posted by: Seymour
from Bay City Michigan
Water Reservoir measurements doesn't match the pot and it overflowing the pot
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Roxy, BLACK+DECKER® Social Media Team, February 1, 2023
Hello Seymour and thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with DCM600B 5-Cup Coffee Maker. I would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and reference ticket 6436007 so we may have all information available from your review. We may require additional information before we are able to forward your case to the appropriate customer service team for this product.
Written by a customer while visiting blackanddecker.com
Customer Rating
1 out of 5
1
5 cup coffee maker
on April 4, 2023
Posted by: Pissedoff
from erwon tn
Why does the 5 cup coffee maker have a 12 cup carafe if its supposed to make 5 cups?
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Frank, Customer Service, April 6, 2023
Hello, Appreciative Customer.Thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with (model number 7851525931229). I would like to assist you with getting in contact with our Customer Service Team that manages this product. Please send an email to WECARE@sbdinc.com and a reference ticket (#6852658) so we may have all information available for your review. We may require additional information before we can forward your case to the appropriate customer service team for this product.

Thanks
BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
5 out of 5
5
Great and practical coffee
on April 26, 2023
Posted by: PGA2023
from Hayward, CA
I love this coffee maker! But I broke the carafe and the coffee basket also broke (the tip). How can I get replacements?
Written by a customer while visiting blackanddecker.com
Customer Rating
1 out of 5
1
QUIT IN 9 MONTHS.
on October 24, 2023
Posted by: Gordon Kahl
After moderate use coffee maker quit after 9 months. I feel like I only rented a coffee maker.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy DEWALT, October 24, 2023
Hello Gordon and thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with DCM600B Coffee Maker. I would like to assist you with getting in contact with our Customer Service Team that manages this product. We will be reaching out to you at the email address you have provided.
Thanks, Roxy BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
1 out of 5
1
Need new pot
on January 1, 2024
Posted by: Nickie
My coffee glass broke for no reason. Machines not that old. It just shattered in hand
Response from blackanddecker.comBy Frank, customer service, January 4, 2024
Hello, Appreciative Customer, We appreciate your feedback on this product and I'm sorry to hear about the issue. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thanks
BLACK+DECKER
FRANK
customer care
Written by a customer while visiting blackanddecker.com
Customer Rating
2 out of 5
2
SAD
on February 7, 2024
Posted by: HOTROD75
JUST GOT FOR CHRISTMAS AND IT QUITED ON FEB 2024 NOT HAPPY. REP WOULD NOT REPLACE.
Response from blackanddecker.comBy Mike, February 8, 2024
Hello HOTROD75 and thank you for taking the time to provide your feedback. I am sorry that you had a negative experience with 5-Cup Coffee Maker DCM600W. I would like to assist you with getting in contact with our Customer Service Team that manages this product. We will be reaching out to you at the email address you have provided.
Thanks, Mike.
Written by a customer while visiting blackanddecker.com
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