Customer reviews from blackanddeckerappliances.com
Black+Decker - 5-Cup Coffeemaker - White
Average customer rating
2.7
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
16
4 Stars
7
3 Stars
10
2 Stars
15
1 Star
22
41%of customers recommend this product.
(
25 out of
61)
Customer Reviews for Black+Decker - 5-Cup Coffeemaker - White
Customer Rating
1
Just stopped working
on December 2, 2016
Posted by: Louella
from Chicago, IL, United States
Gender:Female
I purchased this coffee maker three months ago because I wanted to have a new coffee maker to go with my new apartment. After 3 months it just stopped working. The on light comes on but no perculate. I am hoping someone contacts me about this.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 2, 2016
Thank you for offering your feedback regarding your Black+Decker DCM600W. I’m sorry to hear that your coffee maker has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Stopped working
on December 15, 2016
Posted by: Vickier
from Leander, TX, United States
Gender:Female
What a terrible coffee maker. I was so excited about this one because it takes up little space on my counter and is simple to use. Yesterday I noticed the heating element had stopped working. And today I filled it up, turned it on and nothing at all happened. The "on" light is on, but the heating element is cold and coffee is not brewing. Very disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 16, 2016
Thank you for offering your feedback regarding your Black+Decker DCM600W. I’m sorry to hear your coffee maker stopped brewing recently. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Had higher hopes for this small pot
on January 18, 2017
Posted by: AlohaChris
from Hawaii, United States
Gender:Male
Yesterday I noticed the heating element had stopped working. And today I filled it up, turned it on and nothing at all happened. The "on" light is on, but the heating element is cold and coffee is not brewing. Very disappointed with Model DCM600B
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 19, 2017
Thank you for offering your feedback regarding your Black+Decker DCM600B. I’m sorry to hear your coffee maker has stopped brewing. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
no wire basket in box
on January 25, 2017
Posted by: unimpressed
from Florida, United States
I got this coffee pot for my husband and I. We needed a small coffee pot. And on the package it says it comes with a wire basket....got it home...no basket. I checked another store and same thing...I looked inside the box...no basket..yet it says on the box it comes with it. Someone needs to do better quality control...because you are not shipping basket when it says it comes in there....no impressed with that...
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 26, 2017
Thank you for offering your feedback regarding your Black+Decker DCM600B. This model does not come with a permanent filter, and I apologize for the inconvenience. If your coffee maker is missing the paper filter brew basket, however, I’d be happy to address this for you. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Worked for 2 weeks
on March 4, 2017
Posted by: Chucky
from Vancouver, BC, Canada
Gender:Male
Worked exactly 13 days and then the water wouldn't brew.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 6, 2017
Thank you for offering your feedback regarding your Black+Decker DCM600B. I’m sorry to hear your coffee maker stopped brewing so soon. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Stopped working over night
on December 15, 2017
Posted by: hkp312
from Michigan, United States
Gender:Male
I am using this for the past 4 months or so. last week it stopped working and wouldn't heat the water at all. Though the light turns on, the water is never heated. I was browsing online for a possible cause and I see that the heating coil, temperature fuse or the ceramic relays could be the cause of I am not able to find spares. Either ways it is terrible news that my 4-month-old coffee machine has stopped working all together!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 18, 2017
Thank you for offering your feedback regarding your Black+Decker DCM600B. I’m sorry to hear that your coffee maker has stopped brewing so soon. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
need a new carafe
on October 20, 2018
Posted by: Jefa
from Boulder, CO
Love this little coffee maker - perfect for two coffee drinkers. Our carafe broke. How can I order a replacement?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 23, 2018
Thank you for sharing your feedback regarding your Black+Decker DCM600B, and thank you as well for taking the time to work with me on a solution. I'm happy to advise that your replacement is preparing to ship. If you need any further assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
simple and easy to use
on May 8, 2020
Posted by: CTBYY
from Vancouver BC
Gender:Male
Perfect size for small spaces. Super easy to use and keeps coffee hot. No complains.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com