Customer reviews from kitchenaid.com
KitchenAid - Architect Series II 2.0 Cu. Ft. Full-Size Microwave - Stainless-Steel
Average customer rating
1.4
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
0
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
17
10%of customers recommend this product.
(
2 out of
20)
Customer Reviews for KitchenAid - Architect Series II 2.0 Cu. Ft. Full-Size Microwave - Stainless-Steel
Customer Rating
1
Just Doesn't Last Like It Should
on July 4, 2017
Posted by: Dave
from Newport Beach, CA
I am on my second Architect Series II microwave after having so many issues with our first that it had to be replaced. I have had the second microwave repaired once already and it just stopped heating food the other day. I have been very happy with our other Architect Series appliances but very disappointed with this one. I feel like it should last longer. Model: KCMS2055SSS-2
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Thank you for your review.
We're very sorry to learn of your concerns regarding your microwave.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 101206397 , name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your microwave.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 101206397 , name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Door does not open. Less than 4 years.
on September 28, 2017
Posted by: Lin
from Plano, TX
Door could not open today. Managed to open the control panel, seeing the plastic latch is broken. Can not find the part online. Guess have to buy a new one. Less than 4 years. Have had expected much longer. So sad. model: KCMS2055SSS-2 Serial: FG15013265
No, I would not recommend this to a friend.
Response from kitchenaid.comBy maytagbrand, maytagbrand, November 2, 2017
Lin:Thank you for your review.We would like to inquire further about your review with you. Please respond back to this email address, NAR_Customer_Solutions@kitchenaid.com, with your name, Review ID Number (110479336), phone number, street address, zip code, model & serial number, and date of purchase on the appliance.We look forward to your reply.Sincerely,AmandaKitchenAid® Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Short life, poor quality.
on September 6, 2017
Posted by: Tricia
from Manorville, NY
Microwave stopped working after only a few years for no reason. My previous microwave lasted 20. Very disappointed with the quality of this product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy maytagbrand, maytagbrand, November 2, 2017
Hi Tricia:Thank you for your review.We would like to inquire further about your review with you. Please respond back to this email address, nar_customer_solutions@KitchenAid.com, with your name, Review ID Number 107661322, phone number, street address zip code, model & serial number and date of purchase on the appliances.I look forward to your reply.Thank you,Kim N.KitchenAid® Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Died after a few years use...
on November 17, 2017
Posted by: Quimby
from Roswell, GA, United States
Gender:Male
We bought this house when it was a year old in 2013. The microwave worked OK until it just "died"... Our whole kitchen is Kitchenaid: dishwasher, stove, and oven. This is very disappointing as we would have expected more from this brand and level of appliance.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy BRISTSN, SOCIAL MEDIA, December 8, 2017
Thank you for your review.
We're very sorry to learn of your concerns regarding your microwave.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 200223567, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your microwave.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 200223567, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Similar to others... unacceptably short lifespan
on January 14, 2018
Posted by: Dennis2
from Houston, TX, United States
Gender:Male
Very similar experience as explained by other reviewers. Only got about 5 years of use out of product and last year was pretty shaky. Expected a lot more from Kitchenaid brand. Other Kitchenaid appliances are performing well.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy bristsn, social media , January 23, 2018
Thank you for your review.
We're very sorry to learn of your concerns regarding your microwave.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 202871148, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible, a microwave should not die this quickly
on January 17, 2018
Posted by: Viola23
from California
Gender:Male
This was an expensive microwave. It should not have died so quickly, my aunt has a microwave is 30 years old and runs fine. Not good.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy bristsn, social media , January 18, 2018
Thank you for your review, Viola23.
We're very sorry to learn of your concerns regarding your microwave.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 203001648, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your microwave.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 203001648, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Frustrated!!
on January 22, 2018
Posted by: Mindy1123
from Amarillo, Tx
Gender:Female
We moved in 2 years ago and loved all the appliances.. all kitchen aid products. The microwave push button has stopped working!! I don’t know how to fix and can’t afford a new microwave!! This is very frustrating because we use it everyday!!!
Response from kitchenaid.comBy bristsn, social media , January 23, 2018
Thank you for your review, Mindy1123.
We're very sorry to learn of your concerns regarding your microwave.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 203142547, name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Disappointed!
on February 1, 2018
Posted by: Jess77
Gender:Female
We built 7 years ago and all appliances are KitchenAid...now our microwave has decided to stop heating...very disappointing, I was expecting the microwave to last longer then 7 years. When spending the extra money on KitchenAid, I was thinking they were a higher quality product...I guess they don't make appliances like they used to.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy BESSFR, Social Media , February 2, 2018
Hi Jess77, Thank you for contacting KitchenAid regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (Jess77), your Review ID Number (203513773), and date of purchase emailed to NAR_Customer_Solutions@KitchenAid.com.
Written by a customer while visiting kitchenaid.com