Customer reviews from kitchenaid.com
KitchenAid - Architect Series II 2.0 Cu. Ft. Full-Size Microwave - Stainless-Steel
Average customer rating
1.4
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
0
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
17
10%of customers recommend this product.
(
2 out of
20)
Customer Reviews for KitchenAid - Architect Series II 2.0 Cu. Ft. Full-Size Microwave - Stainless-Steel
Customer Rating
1
Product with short lifespan
on December 19, 2017
Posted by: MCHou
from Houston, TX, United States
Gender:Male
Came with house, purchased new in 2012. Just stopped heating food. Unacceptable for a brand like KitchenAid. The microwave internal lightbulb has outlasted the heating capability of the appliance.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Andre W., Social Care Team, December 21, 2017
Hi MChou:
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, KitchenAid_Reviews@KitchenAid.com, with your name, Review ID Number 201742929, phone number, street address zip code, model & serial number and date of purchase on the appliances.
I look forward to your reply.
Thank you,
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, KitchenAid_Reviews@KitchenAid.com, with your name, Review ID Number 201742929, phone number, street address zip code, model & serial number and date of purchase on the appliances.
I look forward to your reply.
Thank you,
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Short Life Span
on June 15, 2017
Posted by: Heather
from Lapeer, MI
How sad. After just 4 years of use in a 2 person family home, this appliance is dead. We bought all new KitchenAid appliances for our new home and in just 4 years, we've replaced the dishwasher and now this microwave. We had to pull out my cheap, old GE Microwave that I've had for YEARS to replace this expensive, years newer model. Needless to say, KitchenAid is not winning my heart and we will think twice about replacing with this brand in future.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Hello Heather,
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your Reviewer ID # 99846254, name, phone number, street address, zip code, model & serial number, and date of purchase on the Microwave.
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your Reviewer ID # 99846254, name, phone number, street address, zip code, model & serial number, and date of purchase on the Microwave.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor quality
on February 28, 2017
Posted by: Jeff S
from Lawrenceville, GA
Died after a few years of use. would have expected more based on price and brand.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Hello Jeff S: Thank you for contacting Whirlpool regarding your Microwave concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID Missy, your Review ID Number (94420712), and date of purchase emailed to NAR_Customer_Solutions@KitchenAid.com.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor lifetime
on August 13, 2017
Posted by: Altaf
from Chandler, AZ
Microwave not working after a few years. I have another 3x older microwave that is still working. Very poor quality.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear Atlaf,
Thank you for your review.
We would like to inquire further about your review with you.
Please respond back to this email address KitchenAid_Reviews@KitchenAid.com
with your name, phone number, street address, zip code,
model & serial number, and a brief description of your concerns.
Thank you.
Kari V.
Thank you for your review.
We would like to inquire further about your review with you.
Please respond back to this email address KitchenAid_Reviews@KitchenAid.com
with your name, phone number, street address, zip code,
model & serial number, and a brief description of your concerns.
Thank you.
Kari V.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Didn't last
on June 5, 2017
Posted by: Christy
from Allen, TX
Verified Purchase:No
This mircorwave was put in our new home, it only worked 3 years.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Dear Christy.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Microwave. We would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, user ID # 99431017, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply and a chance to speak with you. Thank you.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Microwave. We would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, user ID # 99431017, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply and a chance to speak with you. Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Died on us after only 3 years of use
on July 11, 2016
Posted by: Jen
from Baltimore, MD
Verified Purchase:No
Microwave is dead after only 3 years of use. I have an old GE countertop that I lugged up from the basement to replace it. The GE is over 15 years old and still works like a charm. I was never too fond of the Kitchen aid as it doesn't have a defrost feature. Would not buy again however it fits the trim kit already installed in our island so I guess we will have to.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 30, 2017
Thank you for taking the time to write regarding your appliance. Feedback from our customers is an important source of information. We regret that you are not totally satisfied with your appliance. We manufacture several different models with various feature and accessory designs while trying to provide appliances that are versatile in meeting the needs of our customers and adhering to increasing governmental restrictions. We are sorry if some operating characteristic or feature is unsatisfactory, and we apologize for any inconvenience this concern has caused you. Thank you
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Sylish product
on April 28, 2014
Posted by: jjl1
from Carlsbad, CA, United States
Verified Purchase:No
Purchased this almost two years ago, and its been great but I miss a few features from my old KitchenAid Microwave, such as a one button for defrost.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Would have expected longer use.
on May 21, 2017
Posted by: Mere
from 22952
The door latch stopped working. Once I figured out how to get into it using a flat tool, the oven would not work. Disappointed. I have a GE that has lasted a lot longer than this kitchen aid:
model kcms2055sss1 serial fgy4407729.
model kcms2055sss1 serial fgy4407729.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com