Customer reviews from geappliances.com
GE - 21.2 Cu. Ft. Top-Freezer Refrigerator
Average customer rating
3.7
(442 Reviews)
Rating breakdown 442 reviews
5 Stars
184
4 Stars
102
3 Stars
55
2 Stars
50
1 Star
51
65%of customers recommend this product.
(
262 out of
401)
Customer Reviews for GE - 21.2 Cu. Ft. Top-Freezer Refrigerator
Customer Rating
2
Crappy drawers
on January 24, 2021
Posted by: Dthom
from Va beach
We've owned this frig for 2 years. We have replaced the bottom shelf twice, because the drawers keep falling off the track. No matter the weight or even if it's empty. It's the worse design. Spent 65 for a new bottom shelf and it still does it.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 1, 2021
Hello, We're so sorry to hear about the difficulties that you've experienced with your refrigerator drawers and bottom shelf. We understand how this would be frustrating. Our records show you have received a customer satisfaction concession from our customer relations team. Please accept our sincerest apologies for the inconvenience you've experienced. Stay safe and have a wonderful day! - Sharon@GEA
Sharon@GEA
Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
The fridge Loog good but limited features
on April 18, 2021
Posted by: Zullus
from 244 lady Bug Dr
The freezer space is not as large as expected, based on the size of the fridge. The fridge also keeps knocking out the breaker.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Emily@GEA, @GEA, April 20, 2021
Hi there, thanks for your review and for choosing GE Appliances. We are so glad that the refrigerator looks good! We're sorry that the freezer space is not as large as you thought it would be and that it keeps knocking out the breaker. We see how this can be frustrating. You can find troubleshooting tips for the circuit breaker tripping online at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22235
We hope this helps! Emily@GEA
We hope this helps! Emily@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Freezer useless
on May 13, 2021
Posted by: Marisol_s
from Virginia
This fridge only has temperature control for refrigerator and freezer only kicks in when the refrigerator does. Food in freezer gets frost all over no matter how little food you have in there. Can’t keep ice cream in the freezer, it’s always too soft.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances , May 14, 2021
Hi, Thanks for sharing your concern and giving us a chance to help. We apologize for any inconvenience. If your ice cream is too soft, you may need to experiment to determine the best temperature control setting to keep your ice cream at the right serving temperature. The coldest location is typically at the rear of the freezer. Also, here are some tips that may help with your concern about frost on the food:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17809
If service is needed, you can call 1-800-432-2737 or schedule online at:: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! Take care and stay well. - Sharon@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17809
If service is needed, you can call 1-800-432-2737 or schedule online at:: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! Take care and stay well. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great value
on June 6, 2021
Posted by: Cecerdog
from Springfield il
I like the fridge much more than I had thought I would. Large produce drawers. Ice maker included. Beautiful slate finish. It is a little loud at times
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Roomy
on June 10, 2021
Posted by: asea
This appliance was installed today. So far it works well. I don't know about the ice maker yet but, I'm sure it will be super.
Fridge is roomy!
Fridge is roomy!
Fridge is roomy. underneath.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Looks good and plenty of room in side.
on June 22, 2021
Posted by: Bourke
from Hernando, FL
I ordered two appliances, GE Refrigerator Model # GIE21GTHFWW and GE Microwave Model # JNM7196DK6WW, installed 6/4/2021. Microwave was installed properly and operating great, 5 stars no negative issues.
Positives for the refrigerator: large storage space in the doors and the refrigerator compartment. Setting the temperature control to the recommended setting, temperatures are perfect. Ice maker works properly. Refrigerator looks good in my small kitchen.
Negatives: refrigerator noisier then expected while running, I can live with it. I would have preferred a light in the freezer section and a split and adjustable top shelf in the refrigerator, but I knew it was not available when I ordered, maybe in the future models. I gave the refrigerator 4 stars.
Refrigerator required the doors to be reversed, extra cost. After the delivery men left, I noticed the doors were not aligned properly and one of the screws appeared to be stripped or misaligned, poor workmanship by one of the delivery men, not the same person who installed the microwave. I gave the delivery 2 stars.
After looking at the warranty, under WHAT IS NOT COVERED: Improper installation, delivery or maintenance, may be used as excuse not to send someone out to adjust the doors. I will call customer service anyway after it has been in operation for about two months, who knows they may send someone.
Positives for the refrigerator: large storage space in the doors and the refrigerator compartment. Setting the temperature control to the recommended setting, temperatures are perfect. Ice maker works properly. Refrigerator looks good in my small kitchen.
Negatives: refrigerator noisier then expected while running, I can live with it. I would have preferred a light in the freezer section and a split and adjustable top shelf in the refrigerator, but I knew it was not available when I ordered, maybe in the future models. I gave the refrigerator 4 stars.
Refrigerator required the doors to be reversed, extra cost. After the delivery men left, I noticed the doors were not aligned properly and one of the screws appeared to be stripped or misaligned, poor workmanship by one of the delivery men, not the same person who installed the microwave. I gave the delivery 2 stars.
After looking at the warranty, under WHAT IS NOT COVERED: Improper installation, delivery or maintenance, may be used as excuse not to send someone out to adjust the doors. I will call customer service anyway after it has been in operation for about two months, who knows they may send someone.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
not good
on July 7, 2021
Posted by: saq102
from Columbus, Ohio
My refrigerator has many issues and when calling the lady on the other end could care less. I had to make an appointment for a tech to come out and that is in the future! ANd a 4 hour wait time!
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances , July 9, 2021
Hi, Thank you for sharing your feedback. We’re truly sorry to hear about the difficulties you’re having with your refrigerator and can certainly understand your disappointment. We're so glad you're taking advantage of the warranty and have scheduled an appointment with GE Service. We are confident one of our technicians can take care of the issues for you.
Thanks for being a part of our GE Appliances family! We wish you the very best. - Sharon@GEA
Thanks for being a part of our GE Appliances family! We wish you the very best. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice quality for the price
on July 13, 2021
Posted by: Melanie Dickens
from Sheffield, AL
The shelves are beautiful and the drawers are spacious.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com