Customer reviews from geappliances.com
GE - 21.2 Cu. Ft. Top-Freezer Refrigerator
Average customer rating
3.7
(442 Reviews)
Rating breakdown 442 reviews
5 Stars
184
4 Stars
102
3 Stars
55
2 Stars
50
1 Star
51
65%of customers recommend this product.
(
262 out of
401)
Customer Reviews for GE - 21.2 Cu. Ft. Top-Freezer Refrigerator
Customer Rating
2
Not for everyone
on February 20, 2022
Posted by: Wahoo1027
from Cleveland, OH
The refrigerator has a top shelf that you cannot put tall items on. It is the biggest drawback of the product.
No, I would not recommend this to a friend.
Features
2
Performance
5
Quality
5
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 22, 2022
Hi, Thanks for taking a few moments to post your review! We're sorry for any inconvenience with not being able to place tall items on the top shelf. We can imagine how disappointing this is, and we'll make sure your concerns are shared with our refrigerator design team. Thanks for being a part of our GE Appliances family! Wishing you well. – Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor temperature control
on August 31, 2022
Posted by: Fenwickgirl
from Selbyville De
I am very disappointed with this product.. The freezer is hard to regulate. When you get the right temperature in the refrigerator it's not cold enough in the freezer or Vin the freezer or vice versa. I will never buy another one that doesn't have dual thermostats that's. And then to make matters worse every time I close the refrigerator door the freezer door pops open a little. I end up throwing out ice cream and things that get too soft because warm air is seeping in
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Krystal@GEA, GE_appliances, September 1, 2022
Hello- Thank you for writing a review on your new refrigerator. We understand your concern and thank you for giving us a chance to assist. We apologize for any inconvenience. If your ice cream is too soft, you may need to experiment to determine the best temperature control setting. Take a look at page 5 of your owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000636-1.pdf&_ga=2.163922551.976168909.1661861335-232824690.1658952658 The coldest location is at the rear of the freezer. We are very sorry that you do not like the single thermostat and will make sure to pass your feedback on to our design team.
We understand the issue you are having with your doors is frustrating as well, we recommend contacting a GE Service Tech, you can call 1-800-432-2737 or schedule online at:: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! Please let us know if we can be any further assistance. - Krystal@GEA
We understand the issue you are having with your doors is frustrating as well, we recommend contacting a GE Service Tech, you can call 1-800-432-2737 or schedule online at:: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! Please let us know if we can be any further assistance. - Krystal@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Shelf height is too short
on January 26, 2023
Posted by: Dyfair
from Omaha Ne
I can’t stand a bottle of wine on my top shelf. If I lower the shelf I can’t even fit a carton of eggs. The ice maker is slow as molasses. I don’t like this fridge that the builders chose.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy GE Appliances, January 27, 2023
Hello - Thank you so much for taking a moment to leave a review. We hope you've been doing well.
We are really sorry that this model hasn't exceeded your expectations and you are having space issues. We know everyone has different storage needs and options. We also apologize about the slow ice production. This is definitely something we are going to forward over to our product team to review, your feedback is extremely helpful.
You can also take a look at this support article that goes over some common causes for slow ice production, we think it might help out a little. Here is the link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
Stay safe.
Jonathon@GEA
We are really sorry that this model hasn't exceeded your expectations and you are having space issues. We know everyone has different storage needs and options. We also apologize about the slow ice production. This is definitely something we are going to forward over to our product team to review, your feedback is extremely helpful.
You can also take a look at this support article that goes over some common causes for slow ice production, we think it might help out a little. Here is the link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
Stay safe.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst refrigerator/ freezer out there by far
on May 20, 2024
Posted by: JJz99785
The freezer has door has never shut tightly, even after having the repair man out. It has ner kept an even freezing temperature. It is loud. My ice was always sweaty and at the 3 yr mark compressor is going out.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 21, 2024
We definitely would like to assist you with this refrigerator, and we recommend scheduling another service appointment with one of our certified technicians to get this temperature issue properly diagnosed as well as the freezer door.You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
2
Hard Pass ok for a second or garage fridge only
on March 19, 2025
Posted by: Denie60
from Arizona
Hard pass I wish I wouldn’t have traded my other one. Only one temperature dial so back of fridge freezes good and if you set it to the recommended the freezer leaves everything soft. Capacity is crazy you can’t even put a gallon of milk anywhere but the side because the temperature thing is in the middle. Not a whole lot of space between the shelf’s . And as previously mentioned the temperature makes it not very efficient. Ok for a garage fridge bit wouldn’t buy it as a main. Mine was free thru a government program and I had to give them my old one would not do it again. It certainly isn’t the same capacity of my other. Actually looking at others because this definitely does not meet my needs. Oh and did I mention no freezer light .
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, March 20, 2025
We value this feedback. Your comments regarding your new refrigerator are important to us and will be considered by our product design team for review.
Written by a customer while visiting geappliances.com
Customer Rating
1
No space to use top shelf with control panel there
on May 8, 2025
Posted by: Deedee000000000
Space in refrigerator is limited on first shelf due to temperature control right in the middle
Response from geappliances.comBy Jonathon, GE_Appliances, May 9, 2025
We will be passing your comments about the space of the shelf over to our product team to review. This allows us to look for potential improvements we can add for future models. Thanks again for sharing.
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor interior design
on October 13, 2014
Posted by: Hawkster
from Potomac Falls, VA, United States
Limited flexibility in adjusting interior shelf configuration. Cannot stand a bottle of wine in upright position. Also noted flaws in sealing of freezer door with moisture inside the compartment and at seal with door. Had to pay a 20% return fee, but I will be a happy camper. Have had GE kitchen products for last 30 years. This unit is poorly designed with limited shelf choices. Please look elsewhere for a better upright unit.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor design
on August 4, 2015
Posted by: Mimi7452
from Atlanta, GA, United States
I would return this refrigerator if I could. I needed one large enough to fit the space of a side by side and read that top freezer models usually have less repair.... I have had 7 refrigerators in my lifetime and this one is by far the worst design ever. The door is so close to the floor I have injured my foot on it twice. A gallon of milk only fits easily into the door shelf, not the best m place for milk. The shelves are not adjustable and the produce drawers are too narrow and deep. The dairy area has a large space that air goes into..not good for butter or margarine. You have to bend way over to see what is in the back of the shelves...and why can't they make all stainless appliances fingerprint free?? It has a very loud motor. The ice falls behind the ice container. Terrible!!! GE will have to improve if I ever buy another appliance from them
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com