Customer reviews from geappliances.com
GE - 21.2 Cu. Ft. Top-Freezer Refrigerator
Average customer rating
3.7
(442 Reviews)
Rating breakdown 442 reviews
5 Stars
184
4 Stars
102
3 Stars
55
2 Stars
50
1 Star
51
65%of customers recommend this product.
(
262 out of
401)
Customer Reviews for GE - 21.2 Cu. Ft. Top-Freezer Refrigerator
Customer Rating
4
frig review
on January 26, 2019
Posted by: lilyah
from suffern ny
good, large, sometimes freezes food in the refigerator
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Looks good
on February 16, 2019
Posted by: shell2
from Colorado
Not very happy with the inside set up, do like the door shelves. But the shelf arrangement leaves a lot to be desired. Could be quieter and the ice does not always hit the ice container.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Need improvement
on February 28, 2019
Posted by: Fitz23
from Baltimore, MD
It makes a lot of noise even when the ice maker is turned off. The freezer makes some kind of weird frost on everything you put into it. It is two months old and we already have had a service guy out. It came with our new house but we will be looking for a new refrigerator to replace it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances, March 7, 2019
Hello Fitz23 - Thank you for taking the time to write a review on your refrigerator. We are sorry to hear of this difficulty you are experiencing. Please take a look at the following link for possible solutions to the frost issue:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17809
You can reach out to us by email at the following link so that we may further review this situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17809
You can reach out to us by email at the following link so that we may further review this situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect for Our Home and Use
on March 8, 2019
Posted by: 57volfan
from Roanoke, VA
A thirteen year old side by side refrigerator came with the house when we bought our home. It was nice enough but we hated the freezer compartment as it was difficult to see what we had and at times hard to maneuver to get things in and out given its close proximity to the back wall of the kitchen. Water filters were pricey in spite of the fact that they would last a decent amount of time. We are very practical or pragmatic folks and not greatly impressed by lots of bells and whistles believing that they are just more things that could go wrong. So, we did some research for several months and decided on the GE we bought given both the age of what we had and a desire for ease of use. We love our new refrigerator!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on December 9, 2019
Posted by: Ejones2107
from Latrobe pa
Great product. Just enough room. Works great. Fit where we needed it to fit.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it
on August 21, 2021
Posted by: Kathyd2u
from Ormond Beach Fl
I love my new refrigerator. It fits in a smaller space perfect.
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Just OK
on August 27, 2021
Posted by: sal2775
from vienna, va
The freezer door pops open every time you close the refrigerator door; sometimes the freezer door closes but sometimes stays open.
The refrigerator doesn't have a water filter so the ice tastes terrible.
The refrigerator doesn't have a water filter so the ice tastes terrible.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, August 30, 2021
Hello, and thanks for taking the time to reach out to us about your concerns regarding this refrigerator. We hate to hear you have issues with the door and taste of the ice; we know issues like that would cause frustration and would like to assist.
If the freezer door opens when the refrigerator door is closed, and then closes on its own, that is normal and indicative of a good seal. If it doesn't close on its own, the rollers should be adjusted. Instructions for adjusting those are available in your manual, located here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60726-3.PDF
If the ice cubes have an odor or taste, the storage bin for ice may need cleaning. Food could also be transmitting odor or taste to the ice cubes; this can be reduced or eliminated if foods are wrapped well. If you would like to consider getting an in-line external water filter or review the options for filtration, that information is available on our Parts website: https://www.geappliances.com/ge/parts/ . Part number GXRLQK is generally compatible with units that don't have built-in filtering.
We hope this information is helpful, but if you have any other questions or concerns we're always happy to help. Best wishes! -Sarah@GEA
If the freezer door opens when the refrigerator door is closed, and then closes on its own, that is normal and indicative of a good seal. If it doesn't close on its own, the rollers should be adjusted. Instructions for adjusting those are available in your manual, located here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60726-3.PDF
If the ice cubes have an odor or taste, the storage bin for ice may need cleaning. Food could also be transmitting odor or taste to the ice cubes; this can be reduced or eliminated if foods are wrapped well. If you would like to consider getting an in-line external water filter or review the options for filtration, that information is available on our Parts website: https://www.geappliances.com/ge/parts/ . Part number GXRLQK is generally compatible with units that don't have built-in filtering.
We hope this information is helpful, but if you have any other questions or concerns we're always happy to help. Best wishes! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointing
on October 30, 2021
Posted by: can10
from Baltimore, MD
I recently replaced my previous GE refrigerator, which I had for 22 years and never had a problem. This new refrigerator's design is not nearly as good, as the top shelf is limited in height by the light fixture and controls running from the back to the front. The shelves in the door are not as wide. The freezer door just started squeaking very loudly every time it is opened. I am very disappointed with this product.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 2, 2021
Hello. We appreciate you submitting your feedback on this model, as well as your many years as a loyal GE consumer. We truly hate to hear you aren't satisfied with your new top-freezer refrigerator, and know this may have caused inconvenience.
Your feedback regarding the lack of top shelf height, the width of the shelves in the door and the freezer door squeaking will be sent to our Refrigerator Design team for future review and consideration. We truly value your insights, as we want to be sure we're aware of any possible areas of concern.
For the issue with your freezer door squeaking, you may be able to eliminate that by lubricating the top and bottom hinges with oil, then working the door back and forth until the squeak is gone. The oils we would recommend would be paraffin wax (which can be used on the door gaskets as well), petroleum jelly (which can also be used for hinges, gaskets or drawers/bins), or mineral oil (which can be used anywhere on the refrigerator). We hope this information may be helpful in resolving the squeak.
Going forward, we will strive to earn back your faith in our brand. If you have any other questions or concerns, we are always happy to offer assistance. Thanks for being part of our GE Family! -Sarah@GEA
Your feedback regarding the lack of top shelf height, the width of the shelves in the door and the freezer door squeaking will be sent to our Refrigerator Design team for future review and consideration. We truly value your insights, as we want to be sure we're aware of any possible areas of concern.
For the issue with your freezer door squeaking, you may be able to eliminate that by lubricating the top and bottom hinges with oil, then working the door back and forth until the squeak is gone. The oils we would recommend would be paraffin wax (which can be used on the door gaskets as well), petroleum jelly (which can also be used for hinges, gaskets or drawers/bins), or mineral oil (which can be used anywhere on the refrigerator). We hope this information may be helpful in resolving the squeak.
Going forward, we will strive to earn back your faith in our brand. If you have any other questions or concerns, we are always happy to offer assistance. Thanks for being part of our GE Family! -Sarah@GEA
Written by a customer while visiting geappliances.com