Customer reviews from brother-usa.com
Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Average customer rating
3.7
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
41
4 Stars
32
3 Stars
21
2 Stars
12
1 Star
9
71%of customers recommend this product.
(
81 out of
114)
Customer Reviews for Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Customer Rating
4
Great Multi-Function Copier
on April 2, 2011
Posted by: Michael3
from Surprise, AZ
Absolutely the best color copier, scanner, general copier. One complaint: cost of toner vs amount of copies per toner cartridge. Work on that! Easy to maintain and replace parts. BEST technical support.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fantastic product! Was worth every penny spent!
on April 2, 2011
Posted by: Nehanda
from Fairburn, GA
I purchased this Brother MFC after having my other one for 8 years. I gave that to my Dad for his office and it's still working. I've now had this one since 2008. Still working well and I'm just now having to replace parts - believe me, I've worked it! I'm an editor/information designer, which means I print and review a lot of documents. A word of caution - be careful of the gold foil labels - they mess up the rollers. I haven't had any problems and Brother Service has always helped me whenever I've had to change my technology. Absolutely great product!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great value
on April 2, 2011
Posted by: SouthernIllinois
from Harrisburg, IL
We use this in a home/office environment with plenty of copying and faxing to our central office. The quality (color and b/w) is exceptional. Initial setup was easy, although we don't use the internal wireless capabilities, since our hub is located directly below the printer.
We love the double sided printing feature and use much less paper with it. Document feeder and large capacity paper trays are big pluses.
Cons - fairly large footprint and quite heavy, but it seems to be built to last, unlike the multiple inkjet machines it has now replaced.
At this point, we would purchase again and certainly recommend it.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Meets Expectations
on April 2, 2011
Posted by: bassclef
from Union Mills, N.C.
This MFC has been in service at my home for just under two years. This machine replaced a multi-function inkjet unit that presented serious quality issues within six months of entering service. The only maintenance issue that has presented itself with this unit was toner replacement, which I think is expensive. Scanning, copying, wireless/wired connection and faxing have all functioned nominally. I, like at least one other reviewer, would like to see the date/time function not lose its memory after just a few days. It seems to me that if the unit is plugged into AC it should retain the date/time. I also wish the scanner included the capacity to scan slides/negatives. For that I bought an additional scanner. It is a heavy beast, but I mounted it on a reinforced, wheeled cart for those few times it must be moved. I am satisfied with this purchase.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
good enough
on April 2, 2011
Posted by: Anonymous
from Lawrence, KS
I have owned this printer sine 03/09. I do not utilize it heavily, but it is used frequently. The print quality is fine for text and color prints. It is average at best for printing color pictures. So for personal moderate use it is quite adequate. If you wish to make prints of photos, I don't recommend it.
So far, I have not had problems with the duplexer jamming, and that is good. the print speed is fine, and scanning speed is fine. It does take a while for it to warm up, and yes, the lights dim.
So far, I have not had problems with the duplexer jamming, and that is good. the print speed is fine, and scanning speed is fine. It does take a while for it to warm up, and yes, the lights dim.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love the MFC-9840CDW
on April 2, 2011
Posted by: EvaJ
from San Francisco, CA
This is the best quality printer that I have ever purchased. Besides having multiple functional features, it is also reliable and an excellent printer to have. Very low maintenance and I do it myself. I would buy MFC-9840CDW over and over again. I highly recommend this printer.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Fine Multifunction Printer
on April 2, 2011
Posted by: Denver
I have owned this printer for more than a year. It has performed very well for printing, scanning, and faxing.
My only issues are
- The toner warning comes on way before the cartridge is exhausted. Be careful or you'll waste toner.
- Toner cartridges no longer come with a recycling mailing label.
- Toner cartridges no longer come with a recycling mailing label.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Generally a Great All-Around Deal
on April 2, 2011
Posted by: PhilvH
from Morrison (SW Denver), Colorado
We've generally been very happy with this printer. Setting up the wireless networking and fax capabilities required some hand-holding by tech support, but they're rock-solid once set up.
We were shocked to have to pay almost as much as for the original printer when replacing all four toner cartridges(!), but getting the High-Capacity versions will hopefully make that less painful and further down the road next time.
Having to reset the Date & Time every time we turn the unit back on is a minor annoyance, but a good reminder of working through the menus.
Otherwise, the color prints usually come out great, and we're glad we got it.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com