Customer reviews from brother-usa.com
Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Average customer rating
3.7
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
41
4 Stars
32
3 Stars
21
2 Stars
12
1 Star
9
71%of customers recommend this product.
(
81 out of
114)
Customer Reviews for Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Customer Rating
5
This machine is a willing beast.
on October 23, 2023
Posted by: Clint
This machine is a beast. It does everything a small business needs. I have had it for a decade! A few parts here and there but it keeps on going. Using authentic Brother toner works best.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Very Good, Not Perfect
on May 28, 2011
Posted by: TaiChi
from California Bay Area
I love having a color laser MP printer. This was a great value for the money. Of course, the cost of expendables adds up.
The one complaint I have is that the Brother toner cartridges have a bad habit of leaking blotches of toner on the output print when they get close to their end of life. I'm too cheap the jettison them early, so I put up with the blotches.
The one complaint I have is that the Brother toner cartridges have a bad habit of leaking blotches of toner on the output print when they get close to their end of life. I'm too cheap the jettison them early, so I put up with the blotches.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Painless Linux compatibility
on April 18, 2011
Posted by: iaaipjcm
from Payson, UT
I was looking for an Ubuntu 10.04 LTS (Lucid Lynx) Linux compatible color laser multifunction printer/fax/scanner with full duplex printing and wireless network capability. This printer fit the bill perfectly. To my surprise, everything was so easy that I didn't have to download anything or even open the manual. It was a so nice to be able to program the wireless settings from the printer itself. It's also a bonus that the included toner cartridges were the standard capacity and not merely a starter size.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best Printer for me yet
on April 13, 2011
Posted by: jdtz
from Mississippi
After suffering for some time with top-of-the-line inkjet printers from the major company, including supply costs and most of all crashes with large print jobs (forcing me to restart at an uncertain state), I paid the extra amount for the color laser MFC-9840CDW. I have never suffered any crashes with even longer print jobs and never have had a software problem. My only complaint resides with the supply costs. Perhaps, because printing is so easy, I use it rather extensively. I recently reacted to the Brother suggestion of using black and white as the default. It really helps since I was needlessly using color all of the time, even when not essential.
I wish there were a better way of determining the actual toner usage besides counting pages or allowing me to make adjustments, accepting a gradual decline in quality. Further, if a color toner is out, it still will not print - even if that color is not important in the print. However, using B/W as the default has really helped this problem. Relative to service, I have found Brother service to be quicker and better quality than from the competition ( a pleasant surprise).
I wish there were a better way of determining the actual toner usage besides counting pages or allowing me to make adjustments, accepting a gradual decline in quality. Further, if a color toner is out, it still will not print - even if that color is not important in the print. However, using B/W as the default has really helped this problem. Relative to service, I have found Brother service to be quicker and better quality than from the competition ( a pleasant surprise).
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Disappointing Product
on April 13, 2011
Posted by: Peter
from Philadelphia, PA
I have used Brother AIO printers for 6 or 7 years now. Until now, they have always been dependable workhorse printers. I even have 2 MFC-9840CDWs based on my prior experiences with Borther products. However, now I am very disappointed in the dependability of this model. My original purchase of the MFC-9840CDW was 18 months ago. The printer is not used hard. Since November 2010, I have had the printer to the local Brother authorized service center 4 times. The density sensor was reseated on 11/3/10. The paper was not feeding properly on 3/24/10 so I had to have the tray 2 roller and the cassette tray replaced. Upon getting the printer back from the repair shop, the printer would periodically give me the "PRINT UNABLE 2A" message. I then had to replace the waster toner cartridge. That did not fix the problem and back to the repair shop the printer went. Finally the drive frame assembly was replaced upon recommendation by Brother Technical Support. Apparantly Brother technical service update F1294 highlighted this problem. I have now put more money into repairing the printer than the initial purchase price. What scares me is that I am looking at potentially the same set problems for my new MFC-9840CDW that was purchased at the beginning of the year. I would have considered other competitive products had I been aware of the future issues.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Solid Machine
on April 11, 2011
Posted by: Roger
from Leominster, MA
My machine has been in service for several months and has performed as advertised. Scanning to PDF is essential in my tax practice. This machine handled the task without fault. Consumables are easy to change, albiet a little on the high price side. The duplexing function is the real high light of this machine. Saves on the cost of consumables which is never a bad thing. The added paper tray is a must if you're planning on using the machine in a small office environment. The MP tray is a little tempremental when printing envenlopes - it eats them! Overall this is a very good starter machine for a home based business or an excellent machine for a college student (who has a little deep pocket at home to pay for the toner and drum).
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
on April 6, 2011
Posted by: BobS
I have been disappointed in the color quality when copying. Under default settings its muddy. When calling support they were not helpful. It was not until I sent them a sample that they acknowledge there was a problem. I had to set it to extreme settings to get copies that were barely acceptable. I still think the machine was out of specs. They would not send out a service person to check it out,
I also have not been able to get what I would call a vivid print. There is not much difference between regular and vivid. I think this is also a machine problem as every once in a long while it would print a vivid copy.
I basically like the machine and would rate it 4 stars if I did not have what I consider very poor experience with your tech support and customer service.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Be prepared to spend money.
on April 6, 2011
Posted by: JWvrod
from GA
I thought my home work was complete. I was wrong. The first month was great. Fast printing time, quality etc. No complaints. After the home the honeymoon was over, the machine required way more maintenance than I was prepared to spend. I was able to save a little money by replacing some parts myself. Another issue was that I called the service center that was provided by Brother three times and no one ever returned my calls. I have decided it would be cheaper to by an inkjet and replace it every eighteen months. Sorry, it wasn’t a Brother.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com