Customer reviews from brother-usa.com
Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Average customer rating
3.7
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
41
4 Stars
32
3 Stars
21
2 Stars
12
1 Star
9
71%of customers recommend this product.
(
81 out of
114)
Customer Reviews for Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Customer Rating
5
Excellent for Business
on April 4, 2011
Posted by: Alain
from Southwestern Michigan
I purchased this for my new office. It was extremely easy to set up the network including the wireless. I recently printed a brochure on glossy laser paper and the results where great. Only minor irritation is the time to first copy and the lamp warmup time to make a copy.
I plan to purchase one for my home and would recommend it to anyone wanting a low cost full featured multi-purpose machine. By the way I already own 2 black and white Brother multi-purpose laser machines that have also been excellent.
I plan to purchase one for my home and would recommend it to anyone wanting a low cost full featured multi-purpose machine. By the way I already own 2 black and white Brother multi-purpose laser machines that have also been excellent.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
solid little machine
on April 4, 2011
Posted by: miker
from West Linn, OR
I primarily use the scanning and printing functions. The printer needs occassional cleaning of the paper feed, otherwise it works like a champ.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Exceptional, Hardworking piece of office equipment
on April 4, 2011
Posted by: Beckerlady
from Birmingham, AL
As a basic piece of equipment, this is hands down the best wireless AIO I have used. However there are several problems that need to be addressed with any future improvement decisions.
1. I kill envelopes. It isn't worth trying to turn the equipment around to make the adjustment for envelopes. Even when I try that, the envelope comes out looking like it went through a wringer. This is an essential part of efficiency for our office that is totally missing. I end up using labels. Was that your plan?
2. I always use Brother toners. I always use the high-yield toners. This equipment does double duty in an office of 5 people. The unfortunate thing that occurs is that the toners frequently don't hold their ink powder. This creates blobs on fine stationery. It eventually requires that I throw out a toner cartridge that is still nearly full. It isn't that these things are quite expensive - and yes, that matters. But it requires me to pull out the vacuum, put the garbage can under the equipment, and try to remove as much flakiness as I can. If I could use another brand, that might be helpful, but I always try to keep my manufactured units - both equipment and toner - within the same company. This AIO needs to last us for some time.
1. I kill envelopes. It isn't worth trying to turn the equipment around to make the adjustment for envelopes. Even when I try that, the envelope comes out looking like it went through a wringer. This is an essential part of efficiency for our office that is totally missing. I end up using labels. Was that your plan?
2. I always use Brother toners. I always use the high-yield toners. This equipment does double duty in an office of 5 people. The unfortunate thing that occurs is that the toners frequently don't hold their ink powder. This creates blobs on fine stationery. It eventually requires that I throw out a toner cartridge that is still nearly full. It isn't that these things are quite expensive - and yes, that matters. But it requires me to pull out the vacuum, put the garbage can under the equipment, and try to remove as much flakiness as I can. If I could use another brand, that might be helpful, but I always try to keep my manufactured units - both equipment and toner - within the same company. This AIO needs to last us for some time.
If Brother could solve these problems, I would be ecstatic!
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Pleased So Far
on April 4, 2011
Posted by: KristieBusOwner
from NC
In the 60 days I have had it, I have been very pleased. It has produced very good copies and has simplified tasks. Overall, I am very pleased. It's easy to set up, just heavy. The packing materials made it easy for two people to transport it up a flight of stairs. I would recommend it highly.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Mostly Happy with the Work Horse
on April 4, 2011
Posted by: Matthew
from Cleveland, Ohio
We're mostly happy with our selection of the Brother MFC-9840CDW to service our small office of five people. During the first year we have printed 16-K documents. It had replaced a different brand ink jet multi-function machine which was less that was 9-months old when it died and was cheaper to replace than fix. The issues I have are envelope printing and color reproduction. Envelopes get wrinkled when being fed thru the machine. The color reproduction is not as vibrant as I would like it to be. It takes several attempts and adjustments to get close to what I want. Scanning a document also has a tendency to wash out color as well.
Despite the issues mentioned above I would purchase this machine again and have no problems recommending it.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fantastic printer!
on April 4, 2011
Posted by: Fading
from Cincinnati, OH
I work for a small company, and I purchased this printer for our office. We do a lot of printing for every day use. This includes inner office paperwork, faxes, order confirmations for customers, etc. It has held up so far with our heavy usage, including lots of stamps.com printing, mass print jobs of 100+, duplexing, etc.
The only downside to this printer is that the color printing is not great for any kind of publications, photos, etc. This is not an issue for us as we use a professional printing company for things such as color flyers, business cards, etc.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Don't buy one!!!!!!!!!!!!!!!
on April 4, 2011
Posted by: Anonymous
from St. Louis, MO
The copies (when used as a copier) are too light and unable to darken. We also get "false" and inconistent empty cartridge readings. The cost of NON cartridge "consumables" are very costly. Last but not least, Brother does NOT stand behind their color or black cartridges which have a high failure rate. We now use other cartridge venders that understand customer service.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Brother MFC-9840CDW
on April 4, 2011
Posted by: Hortman
from Brookings, SD
We have had this printer now for about 2 years during which time it has printed nearly 23,000 pages. It was a big improvement from our old HP printer and seems to use much less toner. Color reproduction in regular document is very good and images print OK too. However, we have had worsening problems with paper jams from the main feed tray and have had a repairman here a couple times. So, up until the last few months, it was great but now there has been a lot of frustration with the paper jams.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com