Customer reviews from brother-usa.com
Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Average customer rating
3.7
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
41
4 Stars
32
3 Stars
21
2 Stars
12
1 Star
9
71%of customers recommend this product.
(
81 out of
114)
Customer Reviews for Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Customer Rating
4
Brother MFC-9840CDW Review
on May 3, 2010
Posted by: cale
from Encinitas, CA
I have two of the machines. They are great for productiviy and versatility.
I selected the products over HP for their printing speed and duplex scanning capability.
On both machines I have had a problem with the document feeder. If they jam it is difficult to get the document out of the feeder and on each manchine I could not find the location of the jam.
One of the machines was out of warranty. I took the machine to the Brother recommended repair location. After I took the machine to them two times, they were able to locate the jam and fix the machine.
The other machine was in warranty. Brother sent a technician to my office. The document feeder was replaced.
It would be nice of the document feeder were self servicable. There is no way to get inside the feeder when it jams.
The only other item that I am watching closely is the cost of the toner. The verdict is still out on this.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
You'll go broke if you print in color.
on May 3, 2010
Posted by: Brenda
from Valparaiso, IN
The good: wireless connectivity
The Bad: Everything else. Uses tons of toner if you are not in toner save mode, but prints really horrible if you are in toner save mode. Very slow warmup! Much slower than my last two laser printers, yet seemed like the fastest available at the store when I bought it according to specs listed then. Fax works.
The Bad: Everything else. Uses tons of toner if you are not in toner save mode, but prints really horrible if you are in toner save mode. Very slow warmup! Much slower than my last two laser printers, yet seemed like the fastest available at the store when I bought it according to specs listed then. Fax works.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Pleasantly Surprised
on December 3, 2010
Posted by: SteveG
from Loganville, GA
When time came to replace my current inkjet all-in-one I started looking around and noticed the better reviews for the Brother as opposed to other manufacturers. At the same time, I have become aware of certain design and operational deficiencies in some competitor's products from my own use, as well as from my customers comments. Based on the great performance and reliability of Brother's QL-1060N label printer and their P-touch Pro-XL hand-held labeler, I decided to order the MFC-9840CDW. Its scan speed is amazing. In a matter of seconds I can scan in large documents. Additionally, I can scan and/or print in duplex which saves me additional time and effort. Quality of design and construction earns high marks in my book. I will be recommending this model and other Brother products to my customers in the future.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Excellent for Business
on April 4, 2011
Posted by: Alain
from Southwestern Michigan
I purchased this for my new office. It was extremely easy to set up the network including the wireless. I recently printed a brochure on glossy laser paper and the results where great. Only minor irritation is the time to first copy and the lamp warmup time to make a copy.
I plan to purchase one for my home and would recommend it to anyone wanting a low cost full featured multi-purpose machine. By the way I already own 2 black and white Brother multi-purpose laser machines that have also been excellent.
I plan to purchase one for my home and would recommend it to anyone wanting a low cost full featured multi-purpose machine. By the way I already own 2 black and white Brother multi-purpose laser machines that have also been excellent.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
A good color laser printer, but could be better!
on April 4, 2011
Posted by: clwrocks
While I like this printer there are many details that could be made better. It takes a while to warm up and since I am a home user I do not use it as frequently as an office user so when I need to print something and go this is inconvenient. The color print quality could also be better.
I have an issue with the way that Brother handles the toner cartridge when it is suppose to be empty. It is based on the number of uses and not of the fact that the cartridge is actually empty. There are ways around this which are posted elsewhere but I just wish they were more honest in their approach with an empty toner cartridge, it shows the integrity of a company.
I have had some problem when using Windows 7 with the printer being offline. I just checked my status monitor and it is offline right now. It may be attributable to a firewall but I don't think so as I have had the same security software for a while and the problem has been intermittent for a couple months now. Yes I have called tech support but still have the issue.
For the most part it has been reliable and that is appreciated. If they could work on some of the details this would be a great product.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Disappointed
on April 5, 2011
Posted by: Ellie
from Idaho
After careful research of all available products in our price range this machine seemed to fit our needs.
Wrong decision. I love my Brother printers - cheap, fast, dependable. This MFC is slow to warm up, gives a "no paper" signal when paper is still in tray (although low), and the color reproduction as to be adjusted every single time we print from Quark or Pagemaker, and even then the colors are not as they should be.
On the plus side, B&W prints are clear and very fine and cost per piece is excellent.
We purchased it mostly for color printing/copying and would not recommend to anyone for that purpose. Unfortunately as a small nonprofit, we don't have the funds to buy a replacement machine and are stuck.
Final note: we brought IT folks in from a research center and they had no success figuring out how to setup the wireless connection with one of our Apple computers, our other Apple is connected by hardwire. The PCs all connected effortlessly when these experts arrived.
We have only three staff members and don't have the time to go through the hoops with Brother support to try to get it all straightened out. We bought it because it was presented as basically a machine anyone could network and get to perform as advertised. As I said: Disappointed
Disappointed.
Wrong decision. I love my Brother printers - cheap, fast, dependable. This MFC is slow to warm up, gives a "no paper" signal when paper is still in tray (although low), and the color reproduction as to be adjusted every single time we print from Quark or Pagemaker, and even then the colors are not as they should be.
On the plus side, B&W prints are clear and very fine and cost per piece is excellent.
We purchased it mostly for color printing/copying and would not recommend to anyone for that purpose. Unfortunately as a small nonprofit, we don't have the funds to buy a replacement machine and are stuck.
Final note: we brought IT folks in from a research center and they had no success figuring out how to setup the wireless connection with one of our Apple computers, our other Apple is connected by hardwire. The PCs all connected effortlessly when these experts arrived.
We have only three staff members and don't have the time to go through the hoops with Brother support to try to get it all straightened out. We bought it because it was presented as basically a machine anyone could network and get to perform as advertised. As I said: Disappointed
Disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Painless Linux compatibility
on April 18, 2011
Posted by: iaaipjcm
from Payson, UT
I was looking for an Ubuntu 10.04 LTS (Lucid Lynx) Linux compatible color laser multifunction printer/fax/scanner with full duplex printing and wireless network capability. This printer fit the bill perfectly. To my surprise, everything was so easy that I didn't have to download anything or even open the manual. It was a so nice to be able to program the wireless settings from the printer itself. It's also a bonus that the included toner cartridges were the standard capacity and not merely a starter size.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
The good and the bad
on December 11, 2010
Posted by: SteveH
from Seattle Washington
I purchased this MF printer for our small business when we transitioned away from Windows machines to Macs because I needed to replace another MF machine by a company that appears to be Mac-phobic (driver wise). The set up and configuration went smoothy and all seemed to be OK until I needed to print an envelope. The machine severely wrinkled, then "ironed in" the wrinkles resulting in an envelope that was unacceptable to send to our clients. Discussions with Brother tech support revealed that the procedure was to move this 80+ pound beast away from the wall, drop the back panel, find and reset two tensioning levers, replace the rear panel then move the 80+ pound unit back into place, then print the envelope. After envelope printing is complete, the technician insisted that the procedure be repeated and the tensioning levers returned to their original position prior to printing regular letter paper. Seriously? Move an 80+ pound machine twice to shift from printing envelopes to printing the paper that goes in them?? And this passed Brother's Engineering Design Reviews??? After struggling with this for a SHORT time, I discovered that leaving the tensioning levers in the "envelope" position would indeed (contrary to 2 different technician's instructions) print both envelopes and regular 20 or 24 Lb. bond. Then the MP tray would jam after a random number of envelopes. BTW, this machine (although specs indicate otherwise) will only accept envelopes (standard issue #10- Security) if very gently fed ONE at a TIME. Many calls to the tech support between June and December FINALLY convinced Brother that this was an issue warranting their attention. By this time (2-1/2 hours to print 30 envelopes - over 4 hours total on hold and over three and a half hours in conversation with a tech and testing theories!) my lost time and productivity had cost me more than the price of a new printer. The result is that the retailer from whom I purchased this piece of equipment agreed to take it back for a nearly full credit on a different machine. This indicates the bonus of a long standing business relationship, which, alas, Brother will never experience with our firm. This is an OK machine IF A) you NEVER have to print an envelope and B) you have nothing but time on your hands if you need to work with tech support
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com