Customer reviews from brother-usa.com
Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Average customer rating
3.7
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
41
4 Stars
32
3 Stars
21
2 Stars
12
1 Star
9
71%of customers recommend this product.
(
81 out of
114)
Customer Reviews for Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Customer Rating
3
Not an inkjet
on May 1, 2010
Posted by: BroLaser
from Dallas tx
It's good for Black text only printing MFC. The color printing is weak. Photos look particularly bad. If you do a lot of color printing get an inkjet
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
WOW great buy
on May 1, 2010
Posted by: Anonymous
from Austin Texas
I have had this printer for almost a year all i can say is WOW fast black and white, auto Duplex and easy to install consumables. works great whit my Mac's and the Presto! software is ok. the only down side is the COST of toner WOW it is what i call very high. I haven't had to replace image belt or developer tray but i will go online for best price when i do.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great machine!
on May 1, 2010
Posted by: MrBob
from Pittsboro, NC
Reasonably fast, high quality, color, duplex printing. The wireless feature is the best as it makes it easy to support my 3 PCs. So many features that I've just begun to explore this machine's capabilities.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great versatile office machine
on May 1, 2010
Posted by: Nifty
from Champlain, NY
Purchased online in January 2010. The unit was left on my porch with the carton in excellent shape and no signs of abuse. Some people (online) complained about the weight (83 lbs.), but in my opinion it only means you are getting more for your money. Other than that (of which is not a complaint of mine), I have no complaints or regrets.
I use mine in a home office so it's not in a high production environment. The unit is well engineered and thought out. Set up was easy and instructions were clear, although I did have a little challenge when configuring the wireless connection as I wasn't totally familiar with the technology. When first turned on, the unit takes about the same amount of time as an office photocopy machine to warm up and be ready. After the first copy or print, subsequent copies come out fast. I was really impressed at how fast photos came out, especially when compared to my HP photo printer. When on standby in sleep mode, the unit is dead silent of which I appreciate being in a small office. When installing the program(s) or drivers on your computer, be aware that it sets itself as the default printer during setup. If you desire another printer as default, it is simple to change so that is not really a problem.
There are so many features on this machine, I would recommend someone give themselves time to become familiar with them so as not to become overwhelmed. I haven't used all the features yet, but it's nice to know they're there when I need them. Support documentation on Brother's website is extensive and reassuring to know it's there if needed. Cannot comment on Technician support as I haven't needed it. All in all a great multifunction printer of which this customer is happy to use.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Very good Machine
on May 1, 2010
Posted by: Broker
from Cedar Hill, Texas
I have opened a new business and bought this MFC_9840CDW wanting it to be a complete workhorse for my company. It is working very good. I have attached it to the wireless network and all of my employees can print, scan, or fax from their computers. It works great.
The only draw back is HP told me that this caused my computer to crash. I am not sure if that was it but just be aware. Also it can be slow and loud. Over all it is a very good machine.
The only draw back is HP told me that this caused my computer to crash. I am not sure if that was it but just be aware. Also it can be slow and loud. Over all it is a very good machine.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
good purchase
on May 1, 2010
Posted by: Ladybug
from Charleston, SC
I have had it a little over month now. The only problems has been in printing some colors. Reds, blues are not true. I have been using it as WI FI so other people in the house can use it. At times it will not print and hang up then looses the document when you have to turn it off and back on. Tec support is not much help. They must out sorce support and it is hard takling to people. Software is a little behind the times could offer a lot more and make it easer.
Over all I like the machine, I use it in my home office mostly and all but the above it works fine.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good small-office printer
on May 1, 2010
Posted by: dclaudew
from Oakton, VA, moving to Decatur, GA
This printer has met all my expectations. I wanted a great personal printer that would have no problems serving as an office printer when I needed quality color or faxing.
Normally I keep the printer set on B&W, but when I need color, I just change the properties at the time of printing, and I get great color copies for office use.
Faxing and scanning are both easy. Just hit "fax" or "scan" and the process starts. There is also a "one touch" feature in which I can save a fax number. For example, I have a house under construction at Unit 2, so if I hit "2" on the fax board, this printer sends a fax to my builder.
I haven't had any paper jams yet, unlike my last printer, but the paper path seems easy to access, so I don't anticipate any clearing problems even if it ever were to jam.
I haven't tried the wireless option. I have the printer within 10' of my DSL service.
After a month or so of use, I can only find two very insignificant nitpicks. First, this is a massive printer, so wherever you set it up, that is where it is staying. Brother probably couldn't fit all the features in a smaller printer, particularly the easy access to the internal paper paths. Secondly, the fax will pick up the phone on my choice of rings 1, 2, 3, or 4. My actual choice would be ring 6, to give my answering machine plenty of time to be first, but Brother's maximum setting is the fourth ring. It just means I have 2 rings to beat the answering machine at ring 3 or the fax at ring 4.
I'm very pleased with this printer. The price was better than fair. It performs office functions such as color, scan, and fax flawlessly. It doesn't jam. It serves as my daily B&W personal printer. And it looks very impressive in my small office. I recommend it.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good value machine.
on May 1, 2010
Posted by: labGuy
from Ohio
Basic color laser printers have come down in price. There are issues with this class of machine. Coming from a B+W multifunction laser, we were surprised at the slow heatup for the first print out of the color machine. It almost makes me want to go back to B+W. Image quality is decent, but noticeably less sharp than the high end color laser printer we have. The fax function is good. Network set up and toner cart swap is easy. The machine is good for light duty office use, great for when we don't want to interrupt our bigger production machine.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com