Customer reviews from brother-usa.com
Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Average customer rating
3.7
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
41
4 Stars
32
3 Stars
21
2 Stars
12
1 Star
9
71%of customers recommend this product.
(
81 out of
114)
Customer Reviews for Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Customer Rating
5
Great printer easy to use.
on May 1, 2010
Posted by: Russ
Couldn't ask for a better printer. everything works great. We believe we lucked out getting this one. Look at all the stores and check them all out and were very HAPPY with this one.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
simple to install and use
on May 1, 2010
Posted by: jimbo
from Snohomish, Washington
I have replaced one black-white laser printer/scanner/copier and a color laser printer. This printer was very easy to install, use and produced very high quality print. The functions are very intuitive for my wife [a non-hightech person].
I would recommend this printer to anyone who wants a productive tool and a fun-to-use printer.
I would recommend this printer to anyone who wants a productive tool and a fun-to-use printer.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Highly recommend for small office or biz division
on May 1, 2010
Posted by: Emily
from San Francisco Bay Area
This was a huge step up for us. We have a small business with 3-4 people using the printer during the day. We had been using Canon Pixmas which are also great for home office but really can't deliver for a small biz. We did a lot of research before choosing this Brother. We have had it for a few months and it is fantastic. It weighs a ton but two women easily unpacked it and got it up onto a worktable. It was very easy to set up and worked right off the bat. We are using it via a wireless network. Never had any glitches, prints quickly, can duplex automatically, (really key for us - and our environmentally aware clients who prefer two-sided reports), great color, good print options. Also scans, faxes, copies. It was an investment for our small biz but from our point of view a great value and made a tremendous impact on efficiency and printing speed right away.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Mixed Function Quality
on May 1, 2010
Posted by: Tried
from Orange Park, Fl
This machine is one of the best scanners and fax machines that I have ever used.. fast and efficient. The automatic document feeder is very reliable. The "booklet" feature is awesome.
However, as a printer, it leaves much to be desired. Color print quality is poor even after changing the default setting that saves toner. The machine takes too long to warm up to print, takes to long to print and is quite noisy. The machine gives off a lot of heat. Duplexing works well but is slow.
Black and white printing is acceptable quality. Color printing is not. I tried several things to improve color print quanity. I changed the print settings and purchased 24 pound paper. It made some improvement but overall color printing is unacceptable.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Pretty good, a few irritating flaws
on May 1, 2010
Posted by: Engineer
from Los Angeles
Generally this is printer does what I want - print, scan, copy, duplex, color, network.
A few weaknesses:
* You must replace the cartridge after a number of copies, whether it is empty or not. A cheap trick.
* You must replace the cartridge after a number of copies, whether it is empty or not. A cheap trick.
* Slow, but I can live with that.
* Color is only so-so.
* Windows printer driver has major flaws. When you switch back and forth between duplex multipage and duplex single page, the binding orientation changes. So the back sides are upside down from the fronts. Clearly the driver was never tested for usability.
* You can't easily save scanning parameters - you have to enter them every time.
Other than those complaints, it's a good machine.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Finally a MF machine which is not a toy
on May 1, 2010
Posted by: j0hnd
This machine is the first multi-function machine I have owned which really works. The document feeder has not malfunction since I purchased it a year ago. The software for scanning is easy to use and works great. The duplex printing works great but is a little slow, but for the money it is more than adequate. The unit is large and directions suggest you use two people to lift it out of the box.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Perfect small business machine
on May 1, 2010
Posted by: Jeric
from Los Angeles, CA
My MFC-9840CDW has become the workhorse of my real estate business. The set up, wireless networking and functions were simple, intuitive and quick. Finally, a machine that doesn't require an engineering degree to use. The copies are fast, very professional quality and we have gone through an entire duty cycle now without a single problem. The integrated scanning software is user friendly. I no longer need an IT person on staff just to help my agents (real estate agents are by and large not tech savvy by nature - LOL) fax, scan and print on the network. The size is more compact that the monster machines we have previously used, and the design is attractive. I consider it one of our best purchases.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Outstanding Printer
on May 1, 2010
Posted by: BillTheRecruiter
from Torrance, CA
This printer (multi-function device) was so good that I bought a second one for the house. This is big for me, given that I would rather try the latest and greatest than buy two of the same.
So far, the MFC-9840CDW has been flawless. It's wireless connection to our network was easy to set-up and has been stable. Never dropped off the network once.
Network scanning and printing is great. The software is easy to use and we scan alot. Saving scans to our shared network folders saves us time in duplicating efforts. Even my non-technical partner loves it and has learned to use many of the features. It even has the ability to automatically scan 2 sided documents! While this does not come up that often, the ability to take a 2 sided document, pop it in the ADF, press a button and have it scan to a PDF is just awesome.
As far as faxing is concerned, we just use the 9840 like a regular fax machine; sending and receiving. There are so many other options to send, receive and forward faxes that it would likely meet any faxing scenario.
To many, 2 sided printing is an unnecessary option that brings up the cost of the machine. We primarily print in duplex mode and this is saving us reams of paper that would be lost if we didn't print on 2 sides. We do not print in color that often, but we do sometimes and this makes for a great looking document. As always, pictures come out best on photo paper, but, in my opinion, this is not the best printer to use if you are looking for high quality photography. Photo inkjets do a better job, but for me, the quality is very good which is good enough and the pictures do come out much faster than on an inkjet.
The only negative to the printer is the cost of the toner cartridges. While I have not done a cost per page analysis, and toner does seem to last, the cost of having to replace all cartridges at one time is a hard pill to swallow. So it is something you want to budget for depending upon your printing volume. If you save up about 5 cents per page, you should have enough in your piggy bank when the time comes to buy toner.
All that being said, the printer and toner can be purchased at nice discounts on the net if you do your research.
In summary, I have yet to find any flaws with the printer and while we use it a lot, we are only using about 50% of the features this device has to offer. While there may be faster printers on the market, this is fast enough, and it scans like crazy. The fact that, after researching the purchase of a second unit, I bought a second 9840 as the best printer for the dollar should be recommendation enough.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com