Customer reviews from brother-usa.com
Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Average customer rating
3.7
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
41
4 Stars
32
3 Stars
21
2 Stars
12
1 Star
9
71%of customers recommend this product.
(
81 out of
114)
Customer Reviews for Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Customer Rating
1
Worst color printer purchase ever
on May 4, 2010
Posted by: gma1
from Los Angeles, CA
I have had problems with color print quality since the day I purchased this unit. Brother has not been able to resolve the issue.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best Purchase ever!!
on May 3, 2010
Posted by: purplerose
from East Texas
I have several other Brother MFC printers & this is the best of all. I am always satified with Brother technical support, easy to understand & quick to answer! Means alot to me! This is a dream machine!! I would highly recommend it to anyone.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
You'll go broke if you print in color.
on May 3, 2010
Posted by: Brenda
from Valparaiso, IN
The good: wireless connectivity
The Bad: Everything else. Uses tons of toner if you are not in toner save mode, but prints really horrible if you are in toner save mode. Very slow warmup! Much slower than my last two laser printers, yet seemed like the fastest available at the store when I bought it according to specs listed then. Fax works.
The Bad: Everything else. Uses tons of toner if you are not in toner save mode, but prints really horrible if you are in toner save mode. Very slow warmup! Much slower than my last two laser printers, yet seemed like the fastest available at the store when I bought it according to specs listed then. Fax works.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Brother MFC-9840CDW Review
on May 3, 2010
Posted by: cale
from Encinitas, CA
I have two of the machines. They are great for productiviy and versatility.
I selected the products over HP for their printing speed and duplex scanning capability.
On both machines I have had a problem with the document feeder. If they jam it is difficult to get the document out of the feeder and on each manchine I could not find the location of the jam.
One of the machines was out of warranty. I took the machine to the Brother recommended repair location. After I took the machine to them two times, they were able to locate the jam and fix the machine.
The other machine was in warranty. Brother sent a technician to my office. The document feeder was replaced.
It would be nice of the document feeder were self servicable. There is no way to get inside the feeder when it jams.
The only other item that I am watching closely is the cost of the toner. The verdict is still out on this.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Somewhat dissappointing
on May 3, 2010
Posted by: fhenry
from Missouri
The color is disappointing and the standby current is excessive, which wouldn't be so bad except turning the machine power switch off to avoid current draw during times of disuse causes the clock function to lose all its settings. Wireless setup is also difficult.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Good and Bad
on May 3, 2010
Posted by: Mend
from NY
Noisy, software is not so great, could use some more options. Overall a nice workhorse. Prints and copies are clear and faxing is useful.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great product!
on May 3, 2010
Posted by: MIKEG
from Houston, TX
Purchased this product in 2009
I have had no problems in 18 months.
I have had no problems in 18 months.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
It does the job!
on May 3, 2010
Posted by: Fighthunger
from Whittier, CA
Purchased this printer last year (09) and 3 months later a part needed to be replaced...the techinician came out really fast and solved the problem (not our fault). Always have toner cartridges available...it wastes toner fast. Don't like the fact that if you have to replace the drum, you need to purchase the entire kit.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com