Customer reviews from brother-usa.com
Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Average customer rating
3.7
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
41
4 Stars
32
3 Stars
21
2 Stars
12
1 Star
9
71%of customers recommend this product.
(
81 out of
114)
Customer Reviews for Brother - MFC-9840CDW Wireless Color All-in-One Laser Printer
Customer Rating
1
Stay away from this printer
on February 19, 2011
Posted by: middlejk
from Dayton, OH
Total prints so far 5527. 3rd set of TN115 high yield cartridges- and I would be the 5% yield. They lied badly about this. Also, it appears toner must be replaced not when expended, but by copies. Toner cartridge waste unit is ridiculous. I cleaned mine out manually, but it won't reset. So my printer is down. This printer is a huge disappointment. The color quality is not good enough for brochures to send to customers no matter what you do. Disappointed that Brother sticks it to you on supplies and the electronics that determine what you need and when. Would not provide me a repair manual either, which is a joke. It should be online. This is the most expensive laser printer to operate. I have now paid the cost of the machine again in toner cartridges alone,and only 5500 prints. Stay away from this unit and Brother, they obviously didn't make this for commercial use. It is a ripoff.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
The good and the bad
on December 11, 2010
Posted by: SteveH
from Seattle Washington
I purchased this MF printer for our small business when we transitioned away from Windows machines to Macs because I needed to replace another MF machine by a company that appears to be Mac-phobic (driver wise). The set up and configuration went smoothy and all seemed to be OK until I needed to print an envelope. The machine severely wrinkled, then "ironed in" the wrinkles resulting in an envelope that was unacceptable to send to our clients. Discussions with Brother tech support revealed that the procedure was to move this 80+ pound beast away from the wall, drop the back panel, find and reset two tensioning levers, replace the rear panel then move the 80+ pound unit back into place, then print the envelope. After envelope printing is complete, the technician insisted that the procedure be repeated and the tensioning levers returned to their original position prior to printing regular letter paper. Seriously? Move an 80+ pound machine twice to shift from printing envelopes to printing the paper that goes in them?? And this passed Brother's Engineering Design Reviews??? After struggling with this for a SHORT time, I discovered that leaving the tensioning levers in the "envelope" position would indeed (contrary to 2 different technician's instructions) print both envelopes and regular 20 or 24 Lb. bond. Then the MP tray would jam after a random number of envelopes. BTW, this machine (although specs indicate otherwise) will only accept envelopes (standard issue #10- Security) if very gently fed ONE at a TIME. Many calls to the tech support between June and December FINALLY convinced Brother that this was an issue warranting their attention. By this time (2-1/2 hours to print 30 envelopes - over 4 hours total on hold and over three and a half hours in conversation with a tech and testing theories!) my lost time and productivity had cost me more than the price of a new printer. The result is that the retailer from whom I purchased this piece of equipment agreed to take it back for a nearly full credit on a different machine. This indicates the bonus of a long standing business relationship, which, alas, Brother will never experience with our firm. This is an OK machine IF A) you NEVER have to print an envelope and B) you have nothing but time on your hands if you need to work with tech support
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Pleasantly Surprised
on December 3, 2010
Posted by: SteveG
from Loganville, GA
When time came to replace my current inkjet all-in-one I started looking around and noticed the better reviews for the Brother as opposed to other manufacturers. At the same time, I have become aware of certain design and operational deficiencies in some competitor's products from my own use, as well as from my customers comments. Based on the great performance and reliability of Brother's QL-1060N label printer and their P-touch Pro-XL hand-held labeler, I decided to order the MFC-9840CDW. Its scan speed is amazing. In a matter of seconds I can scan in large documents. Additionally, I can scan and/or print in duplex which saves me additional time and effort. Quality of design and construction earns high marks in my book. I will be recommending this model and other Brother products to my customers in the future.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best Multi-Function out there
on October 10, 2010
Posted by: snowleopard
from Colorado
While this Multi-Function delivers everything possible the only one draw back is the lack of a real time clock. When the unit is powered down, it looses current time. The only way to fix this is through a utility or menu options. It would have only cost $1 to add a on-board battery to keep time or via software to query time from the local network or WWMV. The only other minor annoyance is that the document feeder does not always bring copy or scanned documents in straight.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Wrinkled Paper Solved
on September 7, 2010
Posted by: GreenBranchBuilder
from Boulder, CO
The refurbished MFC-9840CDW came on time and was inspected to be in perfect shape. Installing into my home office was fast and easy. The machine's setup quickly found my wireless network. After installing the drivers on my two laptops and one desktop, I was printing beautifully. I am running XP on two machines and Vista on a newer laptop.
About 25 pages later, the machine started spitting out crinkled paper. If I used the MP Tray, it did not occur. Brother support @ Tier 1 quickly shot me up to Tier 2 and was very helpful. Together, we quickly discerned that I would need a new part to start a trial and error process. Part arrived the next morning at 10am with a Pitney Bowes Tech arriving shortly after. Tech removed the "fuser" to replace with the new one that had been shipped to my doorstep overnight. Upon inspection of the fuser, we found that it had a broken piece that was most likely causing the creased paper issue.
Sure enough, I am 10 days into the replacement part and the issue has been successfully resolved. I am delighted at the simple, quick and friendly response that I received!
I was initially apprehensive based on website chatter and forum posts that had lead me to believe I was going to have to send the machine back. No need. In fact, the Pitney Bowes Tech was exceptionally knowledgeable and has been with that company for 32 years. Unbelievable!
He and his group maintain that the Brother Machines are, in their expereince, the most reliable on the market in this price range.
My experience to date leads me to believe that there is nothing better out the there without paying thousands more.
I intend to post a follow-up to this.
About 25 pages later, the machine started spitting out crinkled paper. If I used the MP Tray, it did not occur. Brother support @ Tier 1 quickly shot me up to Tier 2 and was very helpful. Together, we quickly discerned that I would need a new part to start a trial and error process. Part arrived the next morning at 10am with a Pitney Bowes Tech arriving shortly after. Tech removed the "fuser" to replace with the new one that had been shipped to my doorstep overnight. Upon inspection of the fuser, we found that it had a broken piece that was most likely causing the creased paper issue.
Sure enough, I am 10 days into the replacement part and the issue has been successfully resolved. I am delighted at the simple, quick and friendly response that I received!
I was initially apprehensive based on website chatter and forum posts that had lead me to believe I was going to have to send the machine back. No need. In fact, the Pitney Bowes Tech was exceptionally knowledgeable and has been with that company for 32 years. Unbelievable!
He and his group maintain that the Brother Machines are, in their expereince, the most reliable on the market in this price range.
My experience to date leads me to believe that there is nothing better out the there without paying thousands more.
I intend to post a follow-up to this.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great product
on May 16, 2010
Posted by: RonP
from Neptune, NJ
This machine works better than the HP I had purchased before it. The colors are vibrant and the printing speed is great.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Brother's over promise, under deliever
on May 10, 2010
Posted by: captken
from Honolulu, Hawaii
We operate a busy home-office. I bought this unit as an escape from the ever-increasing costs of ink jet printer cartridges and a particular competitors all-in-one constant breakdowns.
To be honest I am disappointed with Brother's excessive toner consumption and poor photo quality printing. I have also found it impossible to print envelopes because of excess heat and wrinkles. Some serious engineering flaws. The toner consumption is much higher than expected. When one color cartridge runs low, the other two seem to run out at the same time. The replacement costs on these toner cartridges from Brother is excessive for the four cartridges at the local retailer I purchased the equipment at. I have since found an online source with remanufactured oem toner cartridges for less than 1/2 the price for all four which makes it considerably less painful. The warmup time for this unit is also, excessive. It takes anywhere from 30-45 seconds to run 1 copy from sleep mode.
On a good note I have not had the breakdowns with this Brother that I often had with a competitor's all-in-one equipment nor had to deal with an India-based customer service dept. The scanning features have been very convenient and the fax machine had worked excellently.
To be honest I am disappointed with Brother's excessive toner consumption and poor photo quality printing. I have also found it impossible to print envelopes because of excess heat and wrinkles. Some serious engineering flaws. The toner consumption is much higher than expected. When one color cartridge runs low, the other two seem to run out at the same time. The replacement costs on these toner cartridges from Brother is excessive for the four cartridges at the local retailer I purchased the equipment at. I have since found an online source with remanufactured oem toner cartridges for less than 1/2 the price for all four which makes it considerably less painful. The warmup time for this unit is also, excessive. It takes anywhere from 30-45 seconds to run 1 copy from sleep mode.
On a good note I have not had the breakdowns with this Brother that I often had with a competitor's all-in-one equipment nor had to deal with an India-based customer service dept. The scanning features have been very convenient and the fax machine had worked excellently.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Not as good as our old Brother printer
on May 5, 2010
Posted by: AustinOffice
from Austin, TX
Our office switched to a color laser printer but we often miss our old monochromatic Brother printer. We were happy with the low price but disappointed by a few key elements:
-The printer seems to jam a lot more often than our old printer when feeding envelopes or thicker paper.
-Print quality is terrible with cotton paper and any other slightly textured paper.
-Occasionally the toner won't set on the page and can be wiped off. This usually happens with the first print of the day or the first print using color of the day. The machine might not be taking enough time to warm up or something.
-The green color is too dark. It's a bit better when you print using the "vibrant" setting but it's still not as good as the other colors.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com