Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
4
Wish me luck...I am on brewer #2
on February 9, 2012
Posted by: Kmeister
from Nokomis, Florida
I use the brewer 5/6 hours a day. When it works it's fantastic and makes the best coffee. I go thru at least 10 K cups a day so I buy in quanity. I think the K-cups are a little expensive but the quality on the most part is good. I just received my second brewyer via warranty..Keurig was a pleasure to deal with in the replacement of my orgional brewer.
Pros: Accommodates All Cup Sizes, Stylish, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
BEST MACHINE EVER!!!
on February 9, 2012
Posted by: Tanya
from Seattle, WA
This is hands down the appliance that gets the most use in my house. My husband and I don't have to fight over him wanting dark or bold coffee and I can get my flavors and light roasts. Plus there is ZERO coffee waste with it. Before we would literally waste and entire pot, but now it's easy. If mine ever stopped working, I would die because I love this machine. We have even gone so far as to put it in out room so it's right there in the morning. We love playing with all the different types of coffee, teas, and cocoa's. Thanks so much for making a product that fits everyone's needs.
Pros: Multiple Settings, Speed of Brewing, Durable, Personal tastes met, No Waste, Accommodates All Cup Sizes, Multiple flavors, Fast, Stylish, Easy to use
Cons: none
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
great customer service...
on February 9, 2012
Posted by: Pumpkin spice
from NC
I too had the prime issue the day after posting my review. I called customer service and received great service. Got a new unit within a few days. It's working great. The pump on my first unit must have been kind of defective from the start because it didn't make a lot of noise like other reviews indicated. This one makes a little more noise, but not much more than my regular coffee maker. Also leaks around the my k-cup, buts runs into the cup..not really much of an issue. I still recommend the unit and really like that the replacement had a larger water reservoir.
Pros: Fast, Accommodates All Cup Sizes, Stylish, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
my buttons do not register
on February 8, 2012
Posted by: sms
from Philadelphia PA
I press the button for the large cup and i get a small cup, so I have to press the large and then the small cup to get a full cup of coffee or tea.
Pros: Accommodates All Cup Sizes, Fast, Multiple Settings, Durable, Easy to use, Stylish
Cons: Limited Cup Sizes
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Looks like they deleted my last review..
on February 5, 2012
Posted by: CFESA Certified Master food service tech
from Fredericksburg, va
Looks like they deleted my last review.. Customer service up to todays call was great. On todays call, rep was rude and kept talking over me. 4th replacement brewer is supposedly on its way. ALL FOR THE PRIME ISSUE!!! I tried to get a commercial grade unit out of them however it was $100.00 more than this one.. Gee, with all the shipping as well as 4 replacement units, would it not be cost effective to satisfy a customer?? Lord help them should number 4 fail..
Cons: Prime issue, See below
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Noisey Pump
on February 5, 2012
Posted by: WW
from Middleville, MI
The problems started the first week with the first maker, it stopped pumping water on the 3 day. Took it back to store, they replace it. The 2nd maker has worked great for the last 9 months, just before Christmas started making loud noise. I have done all the recommended maintenance with vinegar and such, didn't matter the horrible noise is still there. When it run's now it sounds like a car with a really bad muffler, VERY LOUD. Still pumping water now so I guess I'm somewhat lucky! Would not recommend this pot to ANYONE, certainly not worth what I paid for it!
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Fast
Cons: Noisy, Pricey / Poor Value, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
just got this and I love it!
on February 2, 2012
Posted by: 2BusyMom
from Nashville, TN
I was blown away by how great the coffee tastes. I usually grind my own beans and was concerned about sacrificing flavor for convenience. I was so wrong!
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Brews delicious coffee, Fast, Stylish
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Inferior product, pathetic support
on February 2, 2012
Posted by: Looking for New Coffee Maker
from Home, USA
Had this unit for a week, worked great for several days. Now after every cup, the motor runs for about 30 seconds, then the 'prime' indicator comes on. Even after following all steps found in manual (useless) and on website videos could not correct. A call to customer service was fruitless - they wouldn't even provide steps to correct the issue without being next to the machine (like it was some kind of corporate secret or something), and would not e-mail them to me either. The secretive customer service is almost funny, except that I spent over a hundred bucks for this thing!
Pros: It's returnable
Cons: Poor Customer Service, Worked for a week
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com