Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
1
1 1/2 MONTHS IN USE, ALREADY MALFUNCTION
on February 20, 2012
Posted by: COFFEE DRINKER
from MISSOURI
lOVE THE K-CUP VARIETY BUT AFTER ONLY BREWEING ABOUT 30 CUPS OF COFFEE, IT DOESN'T WORK.
Cons: Short life span
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Perfect Kitchen Addition
on February 19, 2012
Posted by: JTRACKER
from Burlington, Canada
At half the price or better per cup as compared to the local coffee house, you can't beat the value in that alone. With all the K-Cup selections it was a bit difficult to narrow the selection to the ones I enjoy, but after about a year, I've got my favourites. The machine is perfect - it heats up for a single cup in just a minute and it's ready to dispense a fresh cup for the rush out the door, with nothing wasted. The flexibility is also great for the family since it provides everyone in the house what they want - from hot chocolate to green tea. Long winded I know, but as happy as I am with this unit, I can confirm my kitchen has produced at least one more sale ;-)
Pros: Durable, Multiple Settings, Accommodates All Cup Sizes, Stylish, Easy to use, Fast
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
never buy this
on February 19, 2012
Posted by: joe
from cleveland ohio
i have had 5 of these replaced in less than a year. i would never buy another one of these. i have had 4 different issues with the 5 replacements
Pros: Easy to use
Cons: Fragile, HARD TO CLEAN
Written by a customer while visiting keurig.com
Customer Rating
1
My coffer is not hot
on February 18, 2012
Posted by: Unhappy Jim
from Dallas, Texas
When we purchased the coffer maker several months ago, we noticed the coffee was warm but not hot. Over the months it keeps getting colder and colder. Right now it is luke warm. Now the amount of coffee is varying from cup to cup. It doesnt matter which size you choose. One time it is full, the next it is half. We have done the vinegar cleaning and nothing changes.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great Buy
on February 18, 2012
Posted by: kat43
from MA
We originally bought one about 6 or so years ago, worked great, but noisy. We decided even though it is still working great, we'd get another one. We ordered on the 16 got on the 17th and once again, easy to prime, use etc. Definitely worth the money. We love it and use it every single day a few times a day. Of all the models, this one would be your best value/bet.
Pros: Easy to use, Multiple Settings, Fast, Stylish, Accommodates All Cup Sizes, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Bad Plastic Taste
on February 18, 2012
Posted by: dimmerMD
from macungie,pa
Even with the great customer service I received, I cannot recommend this product. I got the B60 special edition for Christmas. I ran a few cups of water through it but noticed a very strong plastic odor and taste. I looked this up on-line and found that people recommend a descale of the unit with vinegar, which I did. After that long process was complete, the unit still had a very bad plastic taste. I called Keurig and they sent me another unit. It also came with a strong plastic odor and taste. I ran another vinegar cycle and but the result was still the same. I called Keurig again and this time spoke to Corporate Customer service. They then sent me a unit that they said was inspected and or cleaned before sending out. I received the third unit and it came with a different smell so I'm guessing they cleaned before sending. After all that I am OK with the unit but my wife cannot use for tea or hot chocolate as the water still has a slight plastic taste. Note that I am not a "super taster" nor am I a coffee snob but this was a long 8 week ordeal and I'm still not satisfied with the unit. I do commend Keurig for trying to make me a happy customer but after all this, I am not.
Pros: Accommodates All Cup Sizes, Great Customer Service, Easy to use, Convenient
Cons: Bad Plastic Taste smell
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great idea and fun to use
on February 17, 2012
Posted by: Caroline the coffee drinker
from Richmond, CA
Doesn't fill a big mug. Noisy, prime light turns on at random. Blue light flashed to add water when the water is full in the canister
Pros: Makes grest tasting coffe, Fun to Use
Cons: Very Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Serious "Prime" problem
on February 16, 2012
Posted by: Marti
from Purvis, MS
The "Prime" function when needed is of no help for the most part. It happens daily two to three times a day. Replacement of unit is no problem. I'm now on my third replacement and after two weeks the Prime problem is already started two times a day. When received the bottom of shipping box was wet (damp). I felt it was used or may previously had water in the brewer. The water container was different then the other two as maybe a newer or older unit. Customer service was great, but not the Brewer.
Pros: Easy to use, Multiple Settings, Stylish
Cons: Not durable, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com