Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
1
Do not buy
on April 10, 2010
Posted by: Customer Lost
from Encinitas, CA
My original Keurig B-60 lasted 3 years of constant use. I replaced the unit when the head assembly cracked with a B-70. The pump died in two weeks. The unit was replaced and the pump died on the 2nd unit within 1 week. I returned the B-70 for a B-60. The pump died on the B-60 within 1 month; replaced it with another B-60 and this pump just died (3 weeks). I give up on Keurig; what was a great idea has been killed with cheap construction of the brewers. Although I have over 10 boxes of K-cups on the shelf, I will switch to Tassimo.
Cons: Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Nothing But Problems
on January 21, 2010
Posted by: Anonymous
from Bayville, NJ
Verified Purchase:No
I have had nothing but problems with these units and the customer service is not helpful. I think these are great but not when I have to replace the unit every year because the pump decides to stop working or the unit just does not respond to the button I am pressing. I have had 5 of these, different versions over time but, I am tired. What happened to a coffee pot lasting a few years? I descale the unit everything. These things have a mind of their own they decide to work when they want to.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Upset
on September 21, 2011
Posted by: Kc's coffee complaint
from Lee's Summit, MO
Bought it a year ago. Loved it. Needed it. I drank coffee all the time. When i got pregnant, i stopped drinking coffee so i put it away safely. 3 months later i took it back out for my visiting family. It wont turn on. How disappointing.
Pros: Fast, Easy to use
Written by a customer while visiting keurig.com
Customer Rating
5
Excellent Product
on November 26, 2009
Posted by: Auburngal
from Dover NH
Verified Purchase:No
This coffee machine makes a great cup of hot coffee. Well worth the money!
Pros: Easy to use, Accommodates All Cup Sizes, Multiple Settings, Stylish, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
THE best coffee maker I have ever had.
on November 30, 2009
Posted by: Auburngal
from Sebring Florida
Could not find a coffee maker to satisfy my coffee gravings up until now. A perfect cup of fresh made coffee every cup. Never bitter.
Pros: Stylish, Durable, Accommodates All Cup Sizes, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Wow!!
on December 9, 2009
Posted by: Mrvid
from Mira Loma, Ca.
Verified Purchase:No
It's the only way to go if you like coffee! I always get the sample packs and try different kinds.
Pros: Stylish, Multiple Settings, Durable, Easy to use
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Don't waste your money
on January 16, 2010
Posted by: Anonymous
from Canada
We had issues with our Special Edition after only 2 days of use. It started only making part cups of coffee and after a week stopped pumping water altogether. I have tried contacting Keurig by both email and phone and have been told that a service representative would contact me within 24-48 hours, well that was a week ago. Save yourself a huge headache and buy something else. It works great when it works but for the money I spent I expected to get a little more than a week of use out of it.
Pros: Stylish
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Don't buy it
on February 8, 2010
Posted by: UNHAPPY JAVA JANE
from MASSACHUSETTS
I bought this brewer after returning 2 platinum brewers which gave me problems after having them for less than a month. I figured I would downsize and maybe have better luck, no, this model is just as bad. I should have kept my Breville it may have been loud ( did not have quiet brew technology) but, it worked well. This quiet brew technology has not been tested. It couldn't have been through very rigorous tests. It causes problems. Machine shuts down for no reason or gets stuck in not ready mode. Do not buy a platinum or special edition brewer. Go online and search there are numerous complaints on these brewers
Pros: Multiple Settings
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com