Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
2
Noisey Pump
on February 5, 2012
Posted by: WW
from Middleville, MI
The problems started the first week with the first maker, it stopped pumping water on the 3 day. Took it back to store, they replace it. The 2nd maker has worked great for the last 9 months, just before Christmas started making loud noise. I have done all the recommended maintenance with vinegar and such, didn't matter the horrible noise is still there. When it run's now it sounds like a car with a really bad muffler, VERY LOUD. Still pumping water now so I guess I'm somewhat lucky! Would not recommend this pot to ANYONE, certainly not worth what I paid for it!
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes, Fast
Cons: Noisy, Pricey / Poor Value, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Dont bother buying this system
on September 11, 2012
Posted by: John the student
from Fayetteville, NC
This is the thrid brewer I have gone through in the last year and half. All three machines have had prime issues. The first lasted 8 months, second lasted 6 months, and the third lasted 2 months. They are finally upgradeing me to a Platinum hopefully I wont have the same problems.
Pros: Easy to use
Cons: Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Buyer Beware!!! It stops working!!!
on October 25, 2012
Posted by: Becky
from Tacoma, WA
Verified Purchase:No
My Platinum died after 18 months. I cleaned it, pampered it, then one day it never turned on. They want me to purchase a new one rather than replace the dead one. It seems Keurig is now making their units cheap and built only to last during the 1 year warranty. I was always telling friends how great the Keurig is, no more. They don't stand behind their products!
Pros: Easy to use
Cons: Pricey / Poor Value, Does Not Last
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Five Years Strong
on April 27, 2013
Posted by: BRick de Walls
from Ft Worth, TX
I've had this unit for five years and have loved it as long as I've had it. Started out using my own coffee in the insertable filter. After Keurig went on-line and started selling such a wide varity of coffee I never went back. We make three cups a day everyday, only use bottled water and only descale it when there's a problem. I also use it every morning to fill my shaving scuttle, super hot water, the best shave ever. Any problems I've had come from certian K-cups not giving a full cup, so I either twist the K-cup a little to widen the bottom needle hole or donate those the to office unit. Looking at the new Keuirg's and liking the new features and larger water capacity. Concerned about the sketchy reveiws of the Platnium and Plus only working for two years if you're lucky. I've never had to call customer service and I'd hate to be disappointed with Keurig if the new models didn't perform as well as the older very reliable one I have.
Pros: Durable, Easy to use, Versatile, Accommodates All Cup Sizes, Fast
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed
on April 28, 2013
Posted by: AA
from Hannibal, MO
Verified Purchase:No
So disappointed in this coffee maker. Its loud and will not give me a full cup even on the largest cup setting. Got this for for birthday and dont know if I can return it.
Cons: Cant Get A Full Cup, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
STOPPED WORKING AFTER 6 MONTHS
on September 5, 2013
Posted by: COFFEE LOVER
from ILLLINOIS
Verified Purchase:No
I PURCHASED THIS FOR MYSELF SINCE I AM THE ONLY ONE IN THE HOUSE THAT DRINKS COFFEE. I REALLY LIKED THAT I COULD MAKE ONE CUP INSTEAD OF MAKING A WHOLE POT. IT WORKDED FOR ABOUT 6 MONTHS AND THEN STOPPED WORKING. I WAS VERY DISAPPOINTED. THEY ARE EXPENSIVE AND IT CERTAINLY SHOULD HAVE LASTED LONGER THAN 6 MONTHS.
Pros: Stylish
Cons: Pricey / Poor Value, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
so upset and disappointed
on April 9, 2010
Posted by: Anonymous
from Cameron, NC
Verified Purchase:No
I'm on my third brewer. The first two stop serving the right sizes and the third one keeps shutting off. Customer service is nice, but I'm loosing faith in the product. Very upset about this product.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Junk from China
on September 18, 2011
Posted by: Sr
from PA
Hey the customer service is great. Everytime this model failed while under warranty I got a new one. Just return the K-cup holder. On the third one now since May 2011. Prime errors every time. What would I suggest? How about making them in USA, at least the engineers might listen on how to fix it.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com