Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
1
Looks Good...Works Bad...
on March 19, 2010
Posted by: Anonymous
from Northern Maine
Husband and I drink about 5 cups per day each. The coffee TASTES good, but from day one, it was very loud. I thought something might be wrong with it, so I called support. They advised me to buy a mousepad and put the coffee maker on top of the pad. Ooooookay... Tonight, it simply stopped working. It made half a cup then stopped. Then went from READY TO BREW to BREWING, where it made hideous noises. Then back to READY TO BREW. I called support. 33 minutes later, I'm on with the second tier specialist who wants me to get a measuring up and a paper clip. (NO! I am not kidding!) She walks me through pulling off a rubber gasket and putting the paperclip through 3 tiny holes -- which I can barely see, because I'm no spring chicken -- and then trying to run water through. Didn't work. We did it all again. She puts me on hold. For several minutes. I've wasted nearly an hour of my life. She comes back on and tells me that they will send a new one out to me since my old one is under warranty. Seven to 10 days. Great. I have to buy another coffee pot to use in the meantime. I should have known when the company's idea of support was to have me buy a mousepad...
Pros: Good tasting Coffee, Stylish
Cons: Loud, Bad Support, HARD TO CLEAN, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
EXPENSIVE DISAPPOINTMENT
on March 20, 2010
Posted by: One Cup Chrissy
from East Troy, WI
I am a casual coffee drinker - one (maybe 2) cups on an average day. That is why I thought this would be a great solution to my drinking habits. I am currently on my 3rd Keurig Special Edition B60. All have the same problem: after a week or two, it starts shutting itself off after each attempt to use. Then I have to play and play with it to get it to actually brew. Sometimes it short fills the cup and I end up with a STRONG undrinkable swill. The first one I returned to the store where I purchased it, and bought another one from them. When this second Keurig started doing the same thing, I called Keurig directly. They told me to discard that one and they would send me a new one. Now, this third one (which is directly from Keurig) is starting to have the same problems. I know someone with the Keurig B70 and they haven't had any trouble. Don't know if it is a problem specific to the B60. Will be calling Keurig again in the morning.
Pros: Stylish, Multiple Settings, Easy to use
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Love it
on April 7, 2010
Posted by: drinky
from Denver, CO
I start my morning with a Keurig cup of coffee every day. It's so nice having multiple varieties of coffee I can make depending on my mood each morning (and sometimes in the afternoon). It's quick and easy to use, and there's practically no clean-up as compared to a typical coffe-maker. I have the special edition, which has multiple cup sizes. However, I pretty much only use the largest setting. The medium size seems a little small and the small size is way small for me. The timer option on the special edition is nice. The machine is automatically on and the water is hot for a 30 minute period for me every morning. My travel mug doesn't quite fit under the machine, so I have to put it at an angle to get it to work. It works, but could be a little taller to accomodate a normal sized travel mug. Overall, I love this machine. I've been recommending it to all my friends and 3 of them have bought one as well. We trade k-cups and like to talk about which ones we like.
Pros: Stylish, Multiple Settings, Easy to use
Cons: Limited Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
So sad that Keurig doesn't care
on May 16, 2010
Posted by: Catsimile
from Moorpark, CA
I really wish Keurig would address the issue of their machines failing to work, shutting themselves off, failing to dispense water when the brew button is pushed and on and on and on. I purchased and returned two machines - what a waste of time. I wish I had taken the time to read these reviews before I spent money, time, and effort on this product - TWICE!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
4
Great for a single person
on May 18, 2010
Posted by: lady cycle rider
from Snohomish, WA
I love this machine.I don't drink much coffee, I'm more of a tea and cocoa drinker. No problem here alot to choose from. The only problem I have with the machine it doesn't fill the desired cup to the brim only half full. Water tank is full and the cup isn't too big or too small. So not sure what the problem is. Other than that, it works great for me!!!
Pros: Easy to use, Multiple Settings, Accommodates All Cup Sizes
Cons: Doesn't fill cup
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love the variety, speed and ease of brew
on May 30, 2010
Posted by: shermj
from Seattle, WA
I'm living in Seattle, Washington, so I have high standards for a good cup of coffee. I'm enjoying having a variety of coffee and tea choices. The machine functions exactly as advertised. While I've read some negative comments about pump noise, it is a non-issue in our household. It is quiet compared to the household espresso maker. Looking forward to using the coffee maker when entertaining.
Pros: Multiple Settings, Stylish, Easy to use
Cons: K cup not recyclable
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
My kids even love it!
on June 29, 2010
Posted by: the mama
from holly, mi
This is the easiest 'coffee' maker that isn't just for coffee. Infact, is use mine for occassional coffee (I prefer the tea, latte and hot cocoa). But my kids use it for instant hot water for oatmeal, and ramen noodle soup. I don't have to worry about them getting burned on any part of it - like you would a tea pot or even a regular automatic coffee maker - but I won't embarrass them by naming them.
Pros: Easy to use, Durable, Stylish, Accommodates All Cup Sizes, Multiple Settings
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
5
BOTH OF MY HOME HAVE THEM
on July 10, 2010
Posted by: NOT EVEN A TEATOTELER
from COLORADO SPINGS, COLORADO
I AM NOT A COFFEE DRINKER BUT MY GUESTS USUALLY ARE.THEY LOVE THE TASTE OF THE COFFEE AND THE SIMPLE AND FAST WAY IT IS BREWED. MY 91 YEAR OLD MOTHER-IN-LAW HAS EASILY FIGURED IT OUT, I AM GOING TO ORDER A KEURIG FOR HER HOME USE.
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Stylish, Durable
I would recommend this to a friend!
Written by a customer while visiting keurig.com