Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
2
I would NOT buy this product again.
on April 26, 2012
Posted by: Disappointed Coffee Drinker
from Buffalo, NY
Bought this product for my husband and I, loved it at first however after just a couple months of casual use (1-2 cups/day) it began leaking water out the bottom of the unit, not giving us a full cup of coffee, and now today the final straw.... it will not turn on at all. VERY DISAPPOINTED with this somewhat pricey piece of equipment.
Pros: Easy to use, Fast
Cons: Pricey / Poor Value, Not durable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Unreliable
on April 24, 2012
Posted by: CSI Guys
from Allentown, PA
Use this coffee maker in our office of less than 10 people. Completely unreliable, always something wrong with it. Maybe it's time to give Tassimo a try...
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Awesome
on April 23, 2012
Posted by: Happy Paddler
from Comox Valley, Vancouver Island, Canada
Awesome brewer:-)
Pros: Durable, Multiple Settings, Stylish, Easy to use, Fast, Accommodates All Cup Sizes
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
4
So glad we have it!
on April 22, 2012
Posted by: Anguissette
from Columbus, GA
Ours was a Christmas present from my MIL, and we've been loving it ever since! So far it's been easy to clean, easy to use, and easy to enjoy. Can be noisy when pulling in water from the reservoir, but even that isn't really that bad. Our only problem so far is deciding who goes to the store when we run out of k-cups!
Pros: Accommodates All Cup Sizes, Easy to use, Multiple Settings, Fast
Cons: Noisy
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointed
on April 22, 2012
Posted by: Maggie
from New York, NY
Disappointed! Machine does not work well. The coffee tastes disgusting. I've tried a number of different varieties on all three different cup size settings. Save your money. Invest in a French Press, a quality coffee grinder, and buy whole bean coffee. I would return my Keurig if I could.
Pros: Easy to use
Cons: Fragile, Pricey / Poor Value, Limited Cup Sizes, HARD TO CLEAN
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
Good when it works
on April 21, 2012
Posted by: Rhonda G.
from Brooklyn, NY
After purchasing my first Keurig, the machine didn't work within a month. After many calls to customer service, I was sent a replacement. The replacement doesn't always brew complete cups so I have to do it twice to get a full serving. Also, the rubber tip needs to be adjusted for each use. After owning the machine for about 2 years, it now doesn't work at all. The machine turns on and then turns itself off. The customer service wants to sell me another one, but I'm not sure if it is worth the money to buy another. I find the machine is good when it works, but that is not the always the case. Other coffee makers that I own for many years are still working fine and I use my regular coffee pot every day!! Maybe that's why Keurig's warranty is for such a limited time...they know the problems they are having with the machine.
Pros: Fast, Easy to use
Cons: Cups not filling, Turns itself off
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Excellent brewer!
on April 20, 2012
Posted by: Just n time
from Godley, Texas
This brewer has made choice easy when drinking coffee. This machine is too easy to use and simple to clean. The only con is the noise but who cares! Maybe the most ingenius appliance to come along in long time. I recommend it to all my friends and neighbors.
Pros: Multiple Settings, Accommodates All Cup Sizes, Easy to use, Fast
Cons: Noisy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
JUNK!
on April 20, 2012
Posted by: mb
from Carolina
On my 3rd machine since Christmas (2011), first one was a gift from my daughter, next 2 were replacements from Keurig. They work fine for about a week then start having "PRIME" problems (just have to lift off tank for about 2 seconds then replace onto unit, problem solved until next day). When I call cust. service they are more than happy to send out a new machine. Instead of just sending another coffee maker please get to the root of the problem with these machines (and tell me how to fix the one I have)!
Cons: Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com