Customer reviews from keurig.com
Keurig - Special Edition Single-Serve Brewer - Black
Average customer rating
3.6
(2,139 Reviews)
Rating breakdown 2,139 reviews
5 Stars
922
4 Stars
457
3 Stars
202
2 Stars
202
1 Star
356
70%of customers recommend this product.
(
1,445 out of
2,072)
Customer Reviews for Keurig - Special Edition Single-Serve Brewer - Black
Customer Rating
5
I LOVE this machine
on August 7, 2012
Posted by: ANM0609
from Fort Walton Beach, Fl
I love this Keurig machine! I like the variety of different flavors of coffee and teas. It's so simple to use. And I like that you brew only one cup at a time, being as I'm the only one that drinks coffee. (and usually only a cup or two, so now I'm not wasting any!)
Pros: Stylish, Durable, Fast, Easy to use, Multiple Settings
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Love my keurig
on August 7, 2012
Posted by: geri
from rochester, ny
I love love my keurig. so easy to use. and so fast. the best thing is a fresh cup of coffee every time i want one
Pros: Accommodates All Cup Sizes, Easy to use, Fast, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
This Machine Rocks!
on August 7, 2012
Posted by: Kat
from Madison, MS
Love the ease of use. Like having the indicator light to remind you to add water. Like having the ability to increase/decrease the water temp. There is nothing I don't love about this machine. It is mine and my husband's most prized toy! ;)
Pros: Durable, Convenience, Fast, Multiple Settings, Easy to use, Stylish, Accommodates All Cup Sizes
Cons: none
I would recommend this to a friend!
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
2
Nice but worked for 6 months
on August 7, 2012
Posted by: ChiChi
from Saratoga Springs, NY
Great for the first six months, then stopped brewing, only brews a 1/2 cup, and prime is constantly flashing. Have to unplug every time prior to use. I have the Bosch-Tassimo brewer for 2 years, no problems at all. Keurig is replacing the brewer but I'm afraid this will happen in another six months.
Pros: Accommodates All Cup Sizes
Cons: Fragile, Pricey / Poor Value
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Special Edition Brewing System by Keurig
on August 7, 2012
Posted by: Doug-o
from Zanesville, Ohio
Great tasting coffee time after time...
Pros: Fast, Accommodates All Cup Sizes, Multiple Settings, Stylish
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Unhappy
on August 6, 2012
Posted by: GlobalRoamer
from San Antonio, TX
I bought the Special Edition Brewing System after many years of faithful service from the Original home Keurig. I recommended it, and three friends bought the same model. All four of us have problems related to a "short cup." We followed instructions for descaling and cleaning the needles and nothing works. My macine produces 3 oz. of hot water when I press the middle button. Don't buy it.
Cons: Noisy, Short Cup, Fragile
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Less than two year life span
on August 6, 2012
Posted by: texhygienist
from Midland, TX
It seems like I've had nearly all the same problems everyone else has had. Somehow I've managed to push through them all. I suppose it's because it only gets used once a day. The little lip on the underside of the lid that surrounds the K-cup was cracked for awhile and now it has broken off. Has anyone else had this problem? I contacted Keurig this morning. After reading all the reviews, I suppose I can just forget about getting any help from them, since it's been over a year. However, they did replace a K-cup holder a while back. I enjoy the variety of the K-cups when I have overnight guests as well as trying them myself, but I'm starting to reconsider spending any more of my money on this brand if I'm going to face having to buy a new one all over again... My $20 coffee pot lasted 15 years, and was still working when I took it to [@]...
Pros: Variety of flavors, Multiple Settings, Stylish, Fast
Cons: Fragile, Pricey / Poor Value, Noisy, HARD TO CLEAN, Short life span
No, I would not recommend this to a friend.
Response from keurig.comBy May 20, 2016
The Special Edition Brewing System is designed and UL approved for household use. Keurig recommends customers use Keurig brewers consistent with their intended use.
Written by a customer while visiting keurig.com
Customer Rating
1
They Don't Care
on August 4, 2012
Posted by: Jonny Sox
from Avondale, AZ
I bought one of these in February, and I have to replace it under warranty 3 times since then, 1st time after 4 weeks of owning it wasn't filling the cup all the way just half way, 2nd after about the same time maybe an extra week, I would brew 1 cup then it wouldn't reset "stuck in brew mode" had to unplug brewer after 1 cup every time, 3rd time "which was just 2 days ago same thing, brew 1 cup BLAH BLAH..This time I asked the customer service rep and said why don't you want these machine's back and only & just the K-Cups??How does your R&D dept figure out the problems if you don't wont them back I asked??She said well we sell millions of these and your 3 wouldn't do anything she said, I was like ok now I know there is no Quality Control in that company.I told her I have lost total confidence in your product.She is sending another one "4th machine".Time will I guess to see what how long this piece of "JUNK" lasts..Then I get a call yesterday from someone there saying they want the machine back "surprise surprise"
Cons: Pricey / Poor Value, Noisy
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com